June 28, 2023 - Payroll Pay Card Program

Date: June 28, 2023

To: The Honorable Chair and Members From: Jan Lesher

Pima County Board of Supervisors County Administrator

Re: Payroll Pay Card Program

Bank of America is discontinuing its pay card product line for all customers. Consequently,

Pima County is transitioning existing Bank of America cardholders to the Wisely pay card by

ADP, effective the pay date of August 4, 2023. There are currently over 1,100 County

employees who receive their payroll funds via pay card. A new card will be issued to these

employees automatically and mailed to their home addresses prior to August 4

. No action

will be required on the employee’s part to complete the transition.

The Department of Finance and Risk Management will mail a notice to all cardholders to

explain this change and provide additional information about the new program. An article will

also be submitted to Communications to be included in the July 7

edition of eScoop.

If employees no longer wish to receive their pay via pay card, they have the option to register

for direct deposit through the ADP employee portal.

The letter to employees and a fact sheet describing the new Wisely pay card program are

attached for your review.

JKL/dym

Attachment

c: Carmine DeBonis, Jr., Deputy County Administrator

Francisco García, MD, MPH, Deputy County Administrator & Chief Medical Officer

Steve Holmes, Deputy County Administrator

Ellen Moulton, Director, Finance and Risk Management

Sam Correa, Deputy Director, Finance and Risk Management

June 30, 2023

We have an important update about the pay card program you currently use through

Bank of America. Bank of America is discontinuing its pay card product line, so we are

transitioning to a new program called Wisely, developed by ADP. This change will

ensure your payroll funds are delivered smoothly and provide you with better features

and benefits.

If you have a pay card, no action is needed right now. You will be automatically enrolled

in the new Wisely pay card program unless you prefer to set up direct deposit through

the ADP Portal. Please take a moment to consider this option.

In July, you will receive your new Wisely pay card in a plain white envelope.

Please be careful not to mistake it for junk mail or a credit card offer. Secure and

activate the new card to avoid a delay in receiving your funds on the August 4

payday.

Bank of America will also send a letter in early September, instructing cardholders to

transfer their remaining pay card balance by December 1, 2023. Any balance left after

that date will be sent to you as a check payment from Bank of America.

For more details on the features and benefits of the Wisely pay card program, please

see the enclosed flyer. If you have questions or concerns, feel free to reach out to our

team at Pima County Central Payroll. You can contact us by phone at (520) 724-8787

or email us at CentralPayroll@pima.gov.

We appreciate your attention to this matter and are dedicated to making this transition

to the Wisely pay card program seamless for you.

Thank you for your cooperation.

Sincerely,

Ellen Moulton, Director

Department of Finance & Risk Management

Get paid up to 2 days early.

Have your pay direct deposited early —

and make payday loans a thing of the past.

Shop with condence.

Pay online, in store, in app, or by phone

everywhere Visa

debit cards are accepted or

where Debit Mastercard

is accepted.

Earn cash rewards.

Receive cash back

on your shopping,

dining, and travel.

Skip ATM fees.

Get cash at up to 90,000 surcharge-free

ATMs nationwide.

Save

and manage money on your terms.

Use the myWisely

app

to save

for life’s

expenses.

Leave hidden fees

behind.

Pay no annual, minimum balance,

or overdraft fees.

Make your

money work

for you!

Be in charge of your money every day.

Aord yourself every advantage.

™

A Wisely by ADP digital account

makes it easy to get your money,

spend, plan, and save with fewer fees

and headaches.

Wisely

puts you in control of your money.

Talk to your Payroll Department.

The Wisely card is a prepaid card. References to a digital account refer to the management and servicing of your prepaid card online digitally or through a mobile app. The

Wisely card is not a credit card and does not build credit.

To view applicable fees, please log in to the myWisely app or mywisely.com to see your cardholder agreement and list of all fees for more information.

You must log in to the myWisely app or mywisely.com to opt-in to early direct deposit. Early direct deposit of funds is not guaranteed and is subject to the timing of payor’s payment

instruction. Faster funding claim is based on a comparison of our policy of making funds available upon our receipt of payment instruction with the typical banking practice of

posting funds at settlement. Please see full disclosures on mywisely.com or the myWisely app. If you have a Wisely Pay or Wisely Cash card (see back of your card), this feature

requires an upgrade which may not be available to all cardholders. Please allow up to 3 weeks after your initial setup of direct deposit for your pay to start loading to your card.

Cash back rewards on purchases at participating merchants are powered by Dosh Rewards. Opt-In is required for Dosh Rewards only. Most Cash Back Rewards will appear in

your Wisely Rewards savings envelope within 4 weeks after the transaction has completed. Only Cash Back Rewards for the purchase of eGift cards will appear instantly. eGift

Card Cash Back oers range from 2% - 12%, depending on the gift card that is purchased. Cash Back amounts will be disclosed before you select a gift card. Please review

the Terms and Conditions of each eGift card product before purchase. Funds from all Rewards can be moved from the savings envelope into the available balance on your

card. You must log in to myWisely to access the Rewards features for purchases and eGift cards. These optional oers are not Fifth Third Bank, Pathward, Mastercard or Visa

products or services, nor does Fifth Third Bank, Pathward, Mastercard or Visa endorse these oers.

The number of fee-free ATM transactions may be limited. Please log in to the myWisely app or mywisely.com and see your cardholder agreement and list of all fees for more information.

Amounts transferred to your savings envelope will no longer appear in your available balance. You can transfer money from your savings envelope back to your available

balance at any time using the myWisely app or at mywisely.com.

Standard message and data rates may apply.

Because this card is prepaid, you can only spend what is on the card and thus are unable to overdraft.

If you have a Wisely Pay or Wisely Cash card (see back of your card), this feature requires an upgrade which may not be available to all cardholders.

Please allow up to 3 weeks after your initial setup of direct deposit for your pay to start loading to your card.

If you have a Wisely Pay card or Wisely Cash card (see back of your card), access to certain features or loading funds from sources other than the company you received your

card through requires an upgrade, which you can request in the myWisely app or by calling the number on the back of your card. Requesting an upgrade will automatically

initiate an identity verication process utilizing your personal information already on le which must be validated in order to upgrade. Card may be restricted or closed if your

identity cannot be veried. Upgrade may not be available to all cardholders.

Your card balance is FDIC insured up to the eligible amount.

Your funds are protected from fraud if your card is lost or stolen. You must notify us immediately and assist us in our investigation if your card is lost or stolen or you believe

someone is using your card without your permission. For more information, please review your cardholder agreement by logging in to the myWisely app or online at mywisely.com.

The Wisely Pay Visa

is issued by Fifth Third Bank, N.A., Member FDIC or Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Wisely Pay Mastercard

is issued by

Fifth Third Bank, N.A., Member FDIC or Pathward, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. ADP is a registered ISO of Fifth Third Bank, N.A, or

Pathward, N.A. The Wisely Pay Visa card can be used everywhere Visa debit cards are accepted. Visa and the Visa logo are registered trademarks of Visa International Service Association.

The Wisely Pay Mastercard can be used where Debit Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Apple

Pay is a registered trademark of Apple Inc. Google Pay is a trademark of Google LLC. Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd. ADP, the ADP logo, Wisely,

Frequently Asked Questions

Have questions about managing your money? Wisely has answers.

Have more questions?

We’re here to help. Just call 1-866-313-9029.

When will my pay load onto my Wisely card? Please allow up to 3 weeks for funds to be loaded to the

card after initial setup of direct deposit to your card.

Can I get my pay

before

payday? You bet! You can opt-in to early direct deposit

on the myWisely app

receive your pay and other sources of income up to 2 days early.

Where can I see my balances and activity? They’re right there on the myWisely app.

You can even set up

alerts

to notify you about your account such as when your balance is low.

How do I make purchases with my card? You can shop by phone, online, in store, or everywhere Visa debit

cards are accepted or where Debit Mastercard is accepted. You can also add your Wisely card to your mobile wallet and

pay with a single touch anywhere Apple Pay

, Samsung Pay

, or Google Pay

™

are accepted.

Why should I use the myWisely app?

It’s a convenient way to see your balances and transactions, know

when your money has been loaded, and save

for life’s planned and unplanned expenses.

Can I load funds from multiple sources onto my Wisely card?

Sure, you can load your pay and

other sources of income, such as your tax refund and government benets. Just use the myWisely app

to view your

Wisely card routing and account numbers and then provide them to your employers or government benets providers to

set up direct deposits

into your upgraded

Wisely card account.

Is the money in my Wisely account safe? Your card balance is FDIC insured.

You’re also not liable for

unauthorized purchases made with your card. And, if your card is lost or stolen,

you can lock it using the myWisely app

and instantly unlock it and resume.