Can I use my card to pay bills?
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You can pay merchants who accept Visa or Mastercard debit cards directly with your card without a
fee. Contact your billers/retailers for their direct bill payment options as third party fees may apply.
You will also be able to use the services of a third-party bill pay provider by logging into your account
on the myWisely mobile app
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or at myWisely.com. Click on link to the third party’s website once
logged in. Please refer to the separate terms and conditions and fees pertinent to the bill payment
service provider.
What transactions are not allowed on the card?
You cannot use the Wisely card for unlawful Internet gambling or any illegal transaction.
Does Wisely offer EMV chip cards?
We have released EMV (chip) cards for our upgraded cardholders! To upgrade call 866.313.6901.
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Can I use my Wisely card outside of the U.S?
To use your Wisely Card for transactions outside the U.S., including U.S. territories, you are first
required to upgrade your card by passing additional validation. To upgrade, call 866.313.6901.
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Your
card is charged an ATM fee when you use an international ATM. Please login to your account and
refer to the Wisely Pay List of All Fees for applicable usage fees.
Receiving and Sending Money
Can I send money to family and friends?
Absolutely. You can link your card to all your favorite peer to peer apps like Venmo®, Masterpass®,
and Zelle®.
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Got a friend that is in a bind? You can also visit a retailer near you and use MoneyPak to send
money to friends and family. Just follow these steps:
1. Grab a MoneyPak from the prepaid card rack at the register.
2. Hand your cash and the MoneyPak card to the cashier. A flat fee of $5.95 will apply.
3. Next, scratch off the unique MoneyPak number on the back of the card and give the number to
your friend.
4. Ask your friend to sign up at moneypak.com and follow the step-by-step instructions to add
money to his or her eligible card. Participating retailers include 7-Eleven, CVS, Dollar General,
Rite-Aid, Walgreens, Walmart, and many more. You can send anywhere from $20 to $500.
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To learn more and find a location near you, visit moneypak.com.
Can I take this card with me if I change jobs?
Absolutely! You can use the Wisely Pay card to direct deposit money from multiple sources including
second jobs regardless of your employer.
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Card Help
What if my card is lost, stolen, or used without my permission?
Don’t worry! Your card balance is FDIC insured and you are not liable for unauthorized purchases.
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If
your card is lost or stolen, be sure to lock your card using the myWisely app. You can instantly lock
your card so it cannot be used. Log into the myWisely app and go to account settings, then open card
settings to use this feature. If you find your card, you can instantly unlock it and resume using it. But
report a lost, stolen, or damaged card to our call center immediately by calling 866.313.6901. We will
cancel your card and transfer the funds to a new card that will be sent to you.