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TechNotes
Revision 8/31/2011
Messaging Alerts
Overview:
This TechNote describes how to setup Event Based Messaging Alerts in the g! System. These alerts include the
ability to call, email and text message a single contact or list of contacts based on event triggers. In addition,
core module 5.2 and up also provide the ability to “Pop” a message onto an Elan Touch Screen. Event Triggers
come from an array of internal triggers in the g! System and external triggers from controlled devices such as
security zone faults, or thermostat temperature readings. Alerts can be stacked, so that multiple alert types
(phone & email, for example) are sent from a single trigger. Alerts can also be added to existing event maps.
Phone Alerts:
Note:
Phone Alerts are not available on the MultiBrick.
Phone Alerts Overview:
Phone alerts allow the g! controller to dial out and deliver a TTS (Text-To-Speech) message over the phone.
To setup Phone Alerts, you must configure Contacts with Phone Numbers on the System Tab, so the Controller
has numbers to call; configure the modem, so the Controller may interface with the phone line; configure TTS
messages on the Messaging tab, which are what the Controller will say when dialing the alert; and create
event maps to trigger the call when a specific event happens.
NOTE: The Messaging Pro App is REQUIRED for phone features such as phone alerts.
Configure Phone Alerts:
1. Setup Contacts with phone numbers on the System Tab under Contacts and Users. Enter the phone
number as it should be dialed, including any prefix or area code information. Omit punctuation such as
dashes or parentheses. For example:
Under this tab you will also see settings for the Number of Dials (N.Dials)--how many times the
Controller should attempt to call this contact; and Ack Ends Call--which prompts for the contact to
acknowledge receipt, so the Controller will stop attempting calls for this alert.
2. Setup the Controller modem so the Controller can interface with the phone line and dial out. (If you
have already set up your Modem as part of Messaging configuration, skip to Step 3.)
a. To configure the Controller for interfacing with the Phone Line, connect the phone line to the
modem as appropriate.
b. In Configurator, under the Messaging Tab, right-click Telephone Systems and choose “Add New
Device”.
c. Add a Generic Telephone Controller. (Note: 4.0 Build 1512 or later this has been renamed
Internal Telephone Controller).