Report to the Board of Trustees: Queens Library Strategic Plan, 2018-2023
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Table of Contents
OUR STRATEGIC PLANNING PROCESS ............................................................................................... - 3 -
A BROAD AND INCLUSIVE PROCESS ................................................................................................... - 4 -
MISSION, VISION, AND VALUES ........................................................................................................... - 5 -
STRATEGIC GOALS ................................................................................................................................ - 6 -
GOAL 1: Advance literacy and lifelong learning through outstanding collections, programs, and
services ............................................................................................................................. - 7 -
What We Heard ................................................................................................................................ - 7 -
Strategic Initiatives .......................................................................................................................... - 8 -
GOAL 2: Deliver exceptional customer experience with world-class staff ................................... - 9 -
What We Heard ................................................................................................................................ - 9 -
Strategic Initiatives ........................................................................................................................ - 10 -
GOAL 3: Strengthen Queens Library’s role as the center of community life .............................. - 11 -
What We Heard .............................................................................................................................. - 11 -
Strategic Initiatives ........................................................................................................................ - 12 -
GOAL 4: Expand and facilitate access to digital content and technology................................... - 13 -
What We Heard .............................................................................................................................. - 13 -
Strategic Initiatives ........................................................................................................................ - 13 -
GOAL 5: Provide inspiring, safe, and functional spaces for the public and staff ........................ - 15 -
What We Heard .............................................................................................................................. - 15 -
Strategic Initiatives ........................................................................................................................ - 15 -
APPENDIX ............................................................................................................................................. - 17 -
A Year at Queens Library ................................................................................................................... - 17 -
Queens Demographics ....................................................................................................................... - 17 -
Current Library Mission, Vision, and Values ..................................................................................... - 18 -