REENTRY
RESOURCES
Resumé
SUCCESS!
SUCCESS!
Queens Library
2
CONTENTS
TABLE OF
QUEENS LIBRARY RESOURCES
Utilizing Queens Library Resources .......................................................... 3
Job Search ....................................................................................................... 5
Adult Learning Centers ................................................................................... 6
New Americans Program .............................................................................. 8
Technology ..................................................................................................... 10
Health ............................................................................................................... 11
RESOURCES OUTSIDE THE LIBRARY
Organizations for Formerly Incarcerated People ................................... 12
Health ............................................................................................................... 14
Legal Help ....................................................................................................... 20
Housing ........................................................................................................... 22
Resources for Parents ...................................................................................23
Education.......................................................................................................... 24
Veteran Resources ....................................................................................... 25
QUEENS LIBRARY BRANCHES
Locations .............................................................................................. 26 – 29
Reentry Guide
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UTILIZING QUEENS LIBRARY RESOURCES
This pamphlet is intended to provide information about what resources Queens
Library offers that are relevant to the needs of formerly incarcerated people.
Queens Library is a library system that spans the entire borough of Queens and
includes 62 locations. If you are a Queens resident, there is probably a library
location in your neighborhood. Our goal is for all people to know about the free
resources available to them through their community libraries.
This pamphlet also lists a selection of other useful organizations and resources
based in Queens. It is intended to connect people with community resources
that are nearby, free of cost or affordable, and easy to access.
If you have questions about Queens Library resources for reentry, call
718-990-5104.
For a more comprehensive reentry resource list about the greater NYC area,
please see the annual Connections book published by New York Public Library,
which is free and is published in English and Spanish. Connections provides
information on resources in the entire NYC area and also includes general
information and guides on starting your job search, finding housing, continuing
education, accessing health care, and more.
NYPL’S Connections should be available in the intake area or programs office in
DOC facilities and is free. It is also online at nypl.org/corrections.
What can I use Queens Library for?
Queens library has 62 locations plus six
Adult Learning Centers throughout the borough of Queens.
You can find up-to-date information about programs and
services around Queens at http://www.queenslibrary.org.
Your local library can give you access to:
● Books, newspapers, magazines, CDs, DVDs
● Databases for research
● A variety of programs for enrichment and entertainment
● Librarians who can help answer factual questions and help you locate
materials.
● Smartphone apps that can be used to borrow ebooks, audiobooks,
magazines, music, and movies
● Free PC use with Internet access
● Wireless Internet access
● Library Hotspot Loan Program for eligible families:
http://www.queenslibrary.org/services/computers-wifi/mobile-hotspot
● Samsung tablets for library card holders, free!
http://www.queenslibrary.org/services/computers-wifi/tablet
Queens Library
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Do I need a library card to use the library?
Queens Library presents thousands of programs every year that don’t require
patrons to have a library card. They include author talks, cultural arts, theatrical
and musical performances, ethnic cultural celebrations, informational programs
on health, business, financial, and career counseling topics, and children’s and
young adult programs.
What if I’m not near the library/don’t have time to attend programs or
pick up materials?
Use Queens Library Telephone Reference (718-990-0714, for hearing impaired
please contact the New York Relay Service at 711). They can give you quick
answers to factual questions. Email and chat reference questions may be
answered in English, Spanish, or Chinese by going to the library’s web site at
www.queenslibrary.org and clicking “Ask a Librarian.”
Additionally, you can get an online library card without ever visiting Queens
Library. This online card lets you download ebooks, audiobooks, and music,
and allows you to stream films online via the Kanopy app, no matter where
you are.
Visit http://www.queenslibrary.org/services/library-card/apply-online/
to apply for an online card.
How can I get a library card?
You can get a library card by visiting any branch of the Queens Library. You
are eligible for a Queens Library card if you live, work, go to school, or own
property in any part of New York State.
The easiest way to get a library card is to have an official ID with your name,
picture and current address (Driver’s license, state ID, IDNYC). If you have
this, you need no other documents.
If you do not have an official ID with both your name and current address,
you need:
One of the following
nd one of the following which includes
your address and is less than 3 months old:
• A driver’s license
• State ID
• IDNYC
• student ID
• Medicare card
• Vehicle registration
• union photo
• any official picture ID with
your name
• any recent bill (gas, electric, phone)
• printed account statement
• a release letter from a correctional facility
• a notarized letter from a person you live with
• a letter from a parole officer on letter h e a d
paper
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JBA Locations:
CENTRAL LIBRARY
Main Floor
89-11 Merrick Blvd.
Jamaica, NY
(718) 990-8625
FLUSHING LIBRARY
Third Floor
41-17 Main Street,
Flushing, NY
(718) 661-1205
LONG ISLAND CITY
LIBRARY
Second Floor
37-44 21st Street
Long Island City, NY
(718) 752-3700
JOB SEARCH
Job and Business Academy
Queens Library’s Job & Business Academy provides FREE training and
learning opportunities.
Looking for work?
The Job and Business Academy (JBA) oers workshops that include:
● Resume Building
● Writing Cover Letters
● Job Search Strategies
● Mistake Free Interviewing
● Financial Literacy and Coaching
● Computer and Technology
JBA oers Entrepreneurship workshops that include:
● Jamaica FEASTS: Food Entrepreneurship and Services Training Space.
Provides training for aspiring food entrepreneurs.
● Young Bosses: Entrepreneurship program for youth ages 16-21.
JBA also provides several free job skills training programs:
● OSHA 10 or 30 Hour Security Guard 8 or 16 Hour
● Home Health Aide Certification
View more details at http://www.queenslibrary.org/services/job-business-
academy. You can register on your own online or you can go to any JBA
location to get in-person assistance with our registration process.
To inquire about class registration or make an appointment, please call our
main location, Central Library, at 718-990-8625 or email: jobsearchhelp@
queenslibrary.org
Queens Library Tech Lab at Queensbridge provides free technology
training, access to computers, entrepreneurship services, and job search
help. Workshops, hardware, and software available include basic computers
(desktops and laptops).
● Microsoft Office
● Adobe Creative Cloud
● QuickBooks Pro 2017
● Computer Coding
● 3D printer
● Sewing Machines
● and more
To view upcoming workshops, see this link: http://connect.queenslibrary.org/2079
Queens Library
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ADULT LEARNING CENTERS
The Queens Library Adult Learning Centers (ALCs) have professional staff and
volunteers who provide educational assistance to adults 17 years of age and
older. For more information, please visit our website at: www.queenslibrary.
org/adultlearning.
Learning centers oer a variety of programs:
English for Speakers of Other Languages (ESOL) - The Adult Learning Centers
provide ESOL Classes for Beginner, Intermediate, and Advanced students.
Classes are scheduled during evening, daytime, and weekends. English
classes are also offered in various community libraries through New Americans
Program’s ESOL services.
Adult Basic Education (ABE) for English Speakers - The Adult Learning
Centers provide Adult Basic Education (ABE) classes in basic math, reading,
and writing skills. Adults enrolled in ABE classes can begin with basic literacy
skills and advance to high school equivalency preparation, postsecondary
education, and vocational training. Real-world materials are used to enhance
the educational experience of the adult learner at every stage. ABE classes
are offered via in-class and computer-assisted instruction programs at the
Adult Learning Centers. Classes are scheduled during evening, daytime, and
weekends.
Pathways to an HSE Diploma:
Queens Library Adult Learner Program provides two pathways to obtaining
your High School Equivalency diploma:
1. The TASC (formerly the GED) is a High School Equivalency (HSE) national
examination available to adults who did not graduate from high school or
whose diplomas may not be recognized by New York State. Preparation for
the TASC is offered via free in-class and computer-assisted programs at
Adult Learning Centers. Classes are scheduled during evening, daytime, and
weekends. Our qualified instructors will review and focus on the major subject
areas of the test including math, science, social studies, reading, and writing
and provide strategies for test-taking and time management. TASC testing is
offered at Flushing ALC, Jeanne Elmezzi ALC in Long Island City, Rochdale
Village ALC, and Peninsula ALC, in the Rockaways.
For more information, please visit our website at: http://www.queenslibrary.
org/services/adult-literacy/adult-learner-program/hse-resources
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2. The National External Diploma Program (NEDP) is a performance
assessment system that uses the high school level skills of adults and out of
school youth. The web-based program offers flexibility to earn your diploma
even if you are employed full time, enrolled in job training, or have other
commitments. Clients will work through online activities and with an advisor
to complete the 3-6 month program. If you are interested in finding out if the
NEDP is right for you, please visit our website at: http://www.queenslibrary.
org/services/adult-literacy/adult-learner-program/nedp-program.
Adult Learning Centers Locations:
JACKSON HEIGHTS
35-51 81 St, Jackson Heights NY 11372
Telephone: 718-899-2500
JEANNE ELMEZZI LONG ISLAND CITY
37-44 21 St. Long Island City, NY 11101
Telephone: 718-752-3721
Case Manager Available
ELMHURST
84-07 Broadway, Elmhurst, NY 11373
Telephone: 718-669-3302
Case Manager Available
PENINSULA
92-25 Rockaway Beach Blvd.
Rockaway Beach, NY 11693
Telephone: 718-945-7058
Case Manager Available
FLUSHING
41-17 Main Street, Flushing, NY 11355
Telephone: 718-661-1241
ROCHDALE
169-09 137th Avenue, Jamaica, NY 11434
Telephone: 718-723-7662
NEW AMERICANS PROGRAM ESOL
Classes at 20 libraries throughout Queens
Telephone: 718-480-4235
Queens Library
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NEW AMERICANS PROGRAM
Queens Library’s New Americans Program provides comprehensive programs
and services to immigrants living in Queens.
Contact information for New Americans Program Office
89-11 Merrick Blvd.
Jamaica, NY 11432
Tel: 718-990-0894
napref@queenslibrary.org
queenslibrary.org/newamericans
ESOL Classes
ESOL classes for ages 17 and older are offered at community libraries
throughout Queens. They include:
● ESOL Classes for beginning, intermediate, and advanced levels
● ESOL Literacy classes (basic writing and reading in English)
● English conversation practice groups
Classes are offered in the Spring (February-May) and the Fall (September-
December) in the mornings, afternoons, evenings, and weekends.
Each semester lasts about 13 weeks.
For more information about ESOL classes and registration, call 718-480-4300
or email napref@queenslibrary.org. You can also visit queenslibrary.org/esol.
Immigration Legal Services
Call 212-514-4277 or 311 to make an appointment for citizenship application
assistance through the NYCitizenship Program or call 212-407-3417 to make an
appointment for other immigration legal issues.
NAP Job Training
This program allows intermediate and advanced ESOL students to learn new
job skills as part of their language instruction.
Reentry Guide
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Ready for Business Entrepreneurship Preparation
This program allows ESOL students who want to start their own businesses
to participate in a new program designed to help participants prepare
business plans.
Classes are offered in the Spring (February-May) and the Fall (September-
December) in the mornings, afternoons, evenings, and weekends.
Each semester lasts about 13 weeks.
Coping Skills Programs
Coping skills programs help immigrants adjust to life in the United States.
Lawyers, teachers, and counselors present programs in English and the major
immigrant languages of Queens. Topics include immigration law, tenants’
rights, career planning, starting a business, parenting, and health. Computer
instruction in Bengali and Spanish is offered on a regular basis in several
community libraries.
Call 718-990-0883 to ask about the full range of classes or visit:
http://queenslibrary.org/services/new-americans-program/informational-
workshops to learn more.
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TECHNOLOGY
Computer Classes at Central Library
Queens Library’s Cyber Center, located at Central Library offers basic
instruction on computers. The Cyber Center provides computer workstations
with access to the resources available at Queens Library, such as research
databases, the Internet, and other software.
Additionally, computer classes are offered at all community library locations.
Please contact your local community library directly or visit queenslibrary.org
for a schedule of classes.
Please call (718) 990-0778 for a current schedule of classes at Central Library.
Library WiFi Hot Spot Loan Program
Patrons with children in the New York City school system who do not have
Internet access at home are eligible to check out a MiFi (wireless internet
hotspot) at the following branch libraries: Broadway, Far Rockaway, Richmond
Hill, Woodhaven, and Flushing. Patrons must have no outstanding fines. This
service is absolutely free. For more information, visit:
http://www.queenslibrary.org/services/computers-wifi/mobile-hotspot
Samsung Tablet Lending Program
The Samsung Tablet Lending program allows all patrons to borrow an Internet-
ready device with access to the library app as well as an Internet browser.
Library patrons may borrow a Samsung Tablet for up to one month, with three
possible renewals (four months total). Tablets are available at over 60 locations.
For more information, visit:
http://www.queenslibrary.org/services/computers-wifi/tablet
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HE ALTH
Health Resources at Queens Library
The Consumer Health Resources Center
The Consumer Health Resources Center is located on the main floor of
Central Library in the Business, Science & Technology Division, at
89-11 Merrick Boulevard, Jamaica NY 11413.
Did you know?
You can use the Consumer Health Resources Center to find encyclopedias,
sourcebooks, directories, magazines, journals, and online databases.
People can use this center if they need to understand a prescription drug, find
out the symptoms of a disease, learn a doctor’s hospital affiliation, or know
more about a laboratory test.
The Medical Librarian, Al Piedra, is available to answer questions and phone
calls Monday-Friday from 2:30-4pm
Telephone (718) 990-0760
E-mail: apiedra@queenslibrary.org
Queens Library Community Health
Queens Library provides Community Health programs at branches all over
Queens. These programs range from dance and yoga classes to promote
physical fitness to nutrition and consumer health sessions about medications,
cancer prevention, and more.
A list of upcoming programs can be found at: http://www.queenslibrary.org/
services/health-info/healthlink/healthlink-events.
You can also call/text 917-702-4295 if you have any questions.
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Resources Outside the Library
ORGANIZATIONS FOR
FORMERLY INCARCERATED PEOPLE
Queens County Re-Entry Task Force
To speak to Task Force Coordinator Hubert Lila, call (347) 510-3686 or email
hlila@fortunesociety.org.
To make an appointment: call (347) 510-3723
County Reentry Task Forces are located across New York State. The Task
Forces are designed to help individuals who are returning to their communities
after release from state prison. Two state agencies, The Division of Criminal
Justice Services (DCJS) and Department of Corrections and Community
Supervision (DOCCS), collaborate to manage these Task Forces.
Each Task Force works with DCJS, DOCCS, county and community agencies,
and human service providers to help eligible individuals enroll in programs and
services that meet their needs when returning to the community.
The Task Force in your community can help you:
Gain employment and/or housing;
Obtain identification such as non-driver’s license or Social Security card;
Receive supportive services to address mental health and treatment needs;
Reconnect with family and community; and
Find services to help foster personal growth.
Discuss your eligibility for assistance from the County Reentry Task Force in
your community with your assigned parole officer. If you will not be on parole
supervision upon release, you may directly contact the Task Force in your
community for assistance.
The Osborne Association
175 Remsen Street, Ste 800
Brooklyn, NY 11201
Phone: (718) 637-6560
http://www.osborneny.org/about/
Though based in Brooklyn Heights and the Bronx, this is a vital resource that
works directly with Queensboro Correctional Facility. The Osborne Association
works in partnership with individuals, families, and communities to create
opportunities for people affected by the criminal justice system to further
develop their strengths and lead lives of responsibility and contribution. Their
services include resources for families, job training and job creation, health
resources for people living with HIV/AIDS, and more.
Reentry Guide
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The Fortune Society
29-76 Northern Blvd., Long Island City (Queens), NY 11101
Phone: (212) 691-7554
www.fortunesociety.org
The Fortune Society (Fortune) is one of the nation’s preeminent reentry
service organizations, serving nearly 6000 people each year. It accepts
walk-ins and offers assistance with benefits enrollment, case management,
housing, education, employment services, outpatient substance abuse
treatment, outpatient mental health services, family services, food and nutrition
programming, HIV/AIDS services, and lifetime aftercare. They also offer
alternatives to incarceration (ATI), including specialized services for individuals
with substance abuse and mental health issues.
Fortune offers discharge planning services on Rikers Island, as well as outreach
activities in NYS DOCCS facilities. Walk-ins are welcome at the Long Island City
headquarters for potential or returning clients. No legal services are offered at
Fortune. Fortune serves people 16 and over.
Friends of Island Academy
Queens Office: 161-10 Jamaica Avenue, Room 417, Jamaica, NY 11432
Phone: (718) 739-2999
Rikers Island Office (RNDC) 11-11 Hazen Street, East Elmhurst, NY 11370
http://www.friendsny.org/
Friends of Island Academy is a community-based organization that serves
young people aged 16–24 who have been involved with the criminal justice
system and are returning to New York City neighborhoods. Each youth member
who joins Friends gets a youth advocate. Friends has offices in Harlem,
Brooklyn, the Bronx, and Queens. Interactions begin while youth are still
incarcerated and they follow youth into the community. Young people remain
engaged with Friends for one to four years in varying degrees of intensity.
Individualized, flexible plans for every youth member leverage the specific
strengths of each participant. Among Friends’ many services are counseling,
support programs for parents of court-involved youth, leadership training,
alternative education including HSE preparation, and more. Friends offers
fatherhood programs for both young men (16–24) and adults (25 and older).
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HE ALTH
Community Resources for Health
New York State Department of Health—
Health Insurance Programs
The State of New York provides a number of public health insurance programs
for eligible residents. For a complete list, visit www.nystateofhealth.ny.gov or
call (855) 355-5777 to find out about programs and program eligibility.
You can also get free in-person help getting insurance. For a list of counselors
located near you, call 311 or text “CoveredNYC” to 877-877.
Fortune Society Drop-In Center
29-76 Northern Blvd., Long Island City, NY 11101
Phone: (212) 691-7554
www.fortunesociety.org
Mon.–Thurs. 8 A.M.–8 P.M. and Fri. 8 A.M.–5 P.M.
The Fortune Society Drop-In Center offers a broad range of health and other
services for people returning from incarceration. Special services available for
HIV-positive people.
Elmhurst Hospital Center and Queens Hospital Center
Elmhurst Hospital Center Phone: (718) 334-2565
Queens Hospital Center Phone: (718) 883-4444. This number should direct
you to a menu that allows you to speak to a representative. If you are unable to
reach an operator, please call patient services at (718) 883-2545.
The financial counselors at Elmhurst Hospital Center and Queens Hospital
Center and their clinics will first help you to find out whether you are qualified
for any public health insurance programs. If you don’t qualify, then the financial
counselors will help you to determine the sliding fee scale for the medical
services that you need based on your family size and income. These two
hospitals and their off-site medical centers and clinics offer low cost medical
care. This program is called the HHC Options program.
Free Health Services from the City Government
You can receive free health services including immunizations, sexually
transmitted disease testing, tuberculosis services, and flu shots from the
NYC Department of Health and Mental Hygiene (DOHMH) clinics. There are
no income or immigration status requirements to receive these services.
DOHMH clinics are also located across New York City. For a complete list,
visit: http://www1.nyc.gov/site/doh/services/allclinics.page. You can also
use this site to find specific information online about how to get immunization
records, vaccinations, HIV prevention and treatment medications PrEP and PEP.
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DOHMH clinics in Queens:
CORONA CHEST
CENTER
34-33 Junction
Boulevard 2nd floor.
Jackson Heights,
New York 11372
Telephone:
(718) 476-7635
SEXUAL HEALTH
WALK-IN CLINIC
90-37 Parsons
Boulevard, 1st Floor,
Jamaica 11432
Telephone:
(877) 364-8191
SEXUAL HEALTH WALK-
IN CLINIC
34-33 Junction
Boulevard,
Jackson Heights 11372
Telephone:
(877) 364-8191
Partnership for Prescription Assistance
If you have no insurance, don’t qualify for public programs, and you can’t pay
for the drugs you need, most drug-makers have programs to help you get the
drugs you need. Contact Partnership for Prescription Assistance at
(888) 4PPA-NOW (888-477-2669) or visit www.pparx.org
MENTAL HEALTH
Any person in need of psychiatric help can report to the emergency room of
any municipal hospital, even without health insurance. Hospitals make referrals,
link people to outpatient programs, and can help with medication if necessary.
NYC Well
English: 1 (888) NYC-WELL (1-888-692-9355), Press 2
Español: 1 (888) 692-9355, Press 3
中文: 1 (888) 692-9355, Press 4
NYC Well provides
Suicide prevention and crisis counseling
Peer support and short-term counseling via telephone, text and web
Assistance scheduling appointments or accessing other mental health
services
Follow-up to check that you have connected to care and it is working for you.
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Bleuler Psychotherapy Center
Bleuler Psychotherapy Center’s mission is to provide low-cost, high quality
psychotherapeutic services to children, adolescents, adults, couples, and
families. Group therapy is offered as well. Psychiatric, pharmacological, and
psychological testing services are available.
104-70 Queens Boulevard, FI 2
Forest Hills, NY 11375
Phone: 718-275-6010
E-Mail: info@bleulerpsychotherapycenter.org
Mon - Fri: 8 A.M. - 10 P.M.
Community Reentry Assistant Network (CRAN)
Under the Community Reentry Assistance Network (CRAN), all patients who
receive legally-mandated discharge planning services prior to leaving city jails
now have a single point of entry to an array of services, including services for
patients diagnosed with a serious mental illness. CRAN will provide assistance
with benefit enrollment, housing, and linkages to medical services. A person
has to have been in the mental health service in order to receive CRAN
services. For more information, please call the offices listed below.
Manhattan/Brooklyn
175 Remsen Street, 5th
floor, Brooklyn, NY 11210
Telephone:
(718) 975-0180
Bronx
1020 Grand
Concourse, North
Professional Wing,
Bronx, NY 11554
Telephone:
(718) 538-7416
Queens
120-34 Queens Blvd.,
Suite 410, Kew Gardens,
NY 11415
Telephone:
(718) 268-5657
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Substance Abuse Recovery
Narcotics Anonymous New York
Phone: 212.929.6262
E-Mail: newyorkna.org
Call or email to find the location of meetings.
Narcotics Anonymous is a nonprofit self-help group for recovering addicts.
You can find information about meetings in Spanish, meetings accessible to
wheelchair users, open meetings, and more on the NA website.
New York Crystal Meth Anonymous Intergroup
Visit www.nycma.org or call helpline at (212) 642-5029.
If you feel like you are in danger of harming yourself or someone else, please
call National Suicide Hotline (212) 673-3000
The New York Crystal Meth Anonymous Intergroup is a fellowship of men and
women who share their experiences, strength, and hope with one another so
that they may recover from addiction to crystal meth. For a list of meetings
(including Spanish language and sign-interpretation meetings), visit their website.
Alcoholics Anonymous
Phone: 212-647-1680
www.nyintergroup.org/
The AA program, known as The Twelve Steps, provides a framework for
self-examination and a road to recovery, free of alcohol. The Intergroup, an
organization in New York which helps connect people to A.A meetings, lists
upcoming meetings all over New York State. You can sort for meetings by
location and meeting language, search by wheelchair accessibility, and find
groups for specific populations, such as women, LGBT people, atheists, or parents.
Samaritan Daytop Village, Inc.
www.samaritanvillage.org
Administration: 138-02 Queens Blvd., Briarwood, NY 11435
Phone: (718) 206-2000
Inpatient Residential: 88-83 Van Wyck Expressway, Jamaica, NY 11435
Admissions Phone: (718) 657-6195
Jamaica Outpatient Treatment Program: 144-10 Jamaica Avenue,
Jamaica, NY 11435 Phone: (718) 206-1990
Samaritan Daytop Village offers intensive residential programs (average
stay 6-9 months) in the Bronx, Queens, and upstate New York, as well as
methadone-to-abstinence programs and an aftercare program in Queens.
Other programs include medical care and health education, HIV testing,
counseling, support groups, and treatment programs for youth and veterans.
Call for an appointment. Check website resources/faqs for locations of
additional programs and services.
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QVCMH for JCAP, INC.
116-30 Sutphin Blvd., Jamaica, NY 11434
Phone: (718) 322-2500
www.jcapprograms.com
A drug-free residential-treatment program offering educational/vocational
services, along with an on-site Article 28 medical unit. Located in the borough
of Queens, QVCMH provides services for both men and women. Must be 17 or
older. Walk-ins welcome, but appointments by phone or referral preferred.
Creedmoor Addiction Treatment Center
Phone: (718) 264-3742
www.oasas.ny.gov/atc/creedmoor/services.cfm
Creedmoor Addiction Treatment Center is a 26 bed, short term inpatient
addiction rehabilitation program which is medically supervised and staffed by
a multi-disciplinary treatment team of professionals. Services are available to
individuals who are in need of inpatient care for addiction and reside in the
county of Queens. Individuals served must be free of all alcohol and drugs for
a
minimum of 48 hours prior to screening. Clients are admitted on a voluntary basis only.
Counseling Service of Eastern District New York (CSEDNY)
Phone: (718) 658-0010
www.csedny.org
CSEDNY is a not-for-profit organization that was one of the first federally
funded treatment alternatives to incarceration. Its programs offer individual
and group treatment for addiction disorders and integrated treatment for
individuals with both addiction and mental health disorders. CSEDNY programs
also provide psychiatric evaluation and medication treatment, assistance with
Medicaid and other public benefits, evaluation for and referral to vocational and
educational services, referral for health care, family counseling and education,
and relapse prevention. There are locations in Brooklyn, Queens, the Bronx and
Long Island.
Mental Health Providers of Western Queens
Recovery Services - Phone: (718) 898-5085
Other mental health services - Jackson Heights: (718) 672-1705
Sunnyside: (718) 706-1663 - www.mhpwq.org/
Mental Health Providers of Western Queens is a caregiver organization which
sponsors mental health programs in Jackson Heights and Sunnyside. It also
sponsors an OASAS-licensed recovery program in Woodside which has been
in existence for 25 years. MHPWQ understands the importance of linguistic
diversity for care providers in Queens. The following is an abbreviated list of
languages spoken by clinical staff: Spanish, Cantonese, Hindi, Russian, Bengali,
Creole and English.
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NYTC Queens Outpatient Program Resolutions
162-24 Jamaica Ave. Lower Level
Jamaica, NY 11435
Phone: (718) 657-2021
The NYTC, Inc. Outpatient Programs serve persons ages 18 years and
older who are substance abusers with comprehensive treatment and case
management services.
Clients attend group and individual sessions from three times to once a week,
depending on their progress. Treatment focuses on behavior, attitudes, and
lifestyle, thus addressing the underlying issues which have led to substance
abuse and which prevent a person from living a successful life.
Resolutions Counseling Center, LLC
Phone: (718) 291-1560
www.rcsresolution.com/mental-health-services.html
Resolutions Counseling Center offers individual therapy, cognitive behavioral
therapy, adoption therapy, PTSD treatment, group therapy, anger management
therapy, and parent-child bonding therapy. They accept a range of insurances.
Queens Counseling for Change
Phone: (718) 424-6191
www.qcfc.org/
Queens Counseling for Change (QCC) provides behavioral counseling services.
Services are provided by licensed counselors with many years of experience
in the field. The agency is led by Larry Menzie, LCSW/R and Lillian Passoni,
LCSW/R. They are social workers with over 25 years of experience providing
services in a variety of settings. QCC provides services to anyone in the NYC
and surrounding areas, and receives referrals directly from social workers,
criminal defense lawyers, legal services agencies, district attorney’s offices,
criminal courts, family courts, children services agencies, parole and probation
offices, and even self-referrals.
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LEGAL HELP
Legal Aid Society
https://www.legalaidnyc.org/ For general intake, call (212) 577-3300
The Legal Aid Society’s legal program represents people in criminal, civil, and
juvenile proceedings.
The Civil Practice represents low-income families and individuals in legal
matters involving housing, benefits, disability, domestic violence, family issues,
health, employment, immigration, HIV/AIDS, prisoners’ rights and elderlaw. The
Criminal Practice provides representation in criminal trials and appeals as well
as parole revocation defense hearings. The Juvenile Rights Practice provides
representation for children who appear before the Family Court in matters
involving child protective proceedings and juvenile delinquency.
The Legal Aid Society also publishes pamphlets on tenant rights, labor rights,
and more, including legal guides for formerly incarcerated people who are re-
entering the workforce and want to be aware of their rights as workers.
You can find these here:
https://www.legalaidnyc.org/kyr/
Access to Benefits (A2B) Helpline: 1 (888) 663-6880
Tuesdays, Wednesdays and Thursdays: 9:30 am - 12:30 pm
Homeless Rights Helpline: 1 (800) 649-9125
Open Monday-Friday: 9:00 am- 5:00 pm
Low-Income Taxpayer Clinic Helpline: (212) 426-3013
Immigration Law Unit Helpline: 1 (844) 955-3425
Open Monday-Friday: 9:00 am- 5:00 pm
Reentry Guide
21
Legal Action Center (LAC)
225 Varick Street, New York, NY 10014
Phone: (212) 243-1313
www.lac.org
The Legal Action Center is a nonprofit organization providing free legal
services to formerly incarcerated people, recovering alcoholics, and substance
abusers. It will help clients obtain their rap sheet (arrest and conviction record)
and provide information on how to clean up one’s rap sheet (seal records,
correct inaccuracies, and obtain Certificates of Relief from Disabilities and
Certificates of Good Conduct from the courts). It will also counsel clients on
their rights when seeking employment.
IDNYC
IDNYC is the free identification card for all New York City residents. As a
government-issued photo identification card, IDNYC secures access to City
services. IDNYC benefits every city resident, including the most vulnerable
communities—the homeless, youth, the elderly, undocumented immigrants,
the formerly incarcerated, and others who may have difficulty obtaining other
government-issued ID.
IDNYC cardholders can access services and programs offered by the City as
well as by businesses. It is accepted as a form of identification for accessing
numerous City programs and services. IDNYC also provides benefits to
cardholders, including a free one-year membership at many of the City’s
leading museums, zoos, concert halls, and botanical gardens.
There are full-time IDNYC registration points at the Queens Library Central and
Flushing branches.
Visit http://www1.nyc.gov/site/idnyc/index.page or call 311 and ask about
IDNYC to learn more.
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HOUSING
Fortune Society
29-76 Northern Blvd., Long Island City, NY 11101
www.fortunesociety.org
Monday-Thursday: 8am-8pm
Friday: 8am-5pm
Phone for health drop-in center in Hamilton Heights: (212) 690-6202
Phone for central location in Long Island City: (212) 691-7554
Email: info@fortunesociety.org
The Fortune Society’s Housing Program provides stable, affordable, long-term
housing solutions for homeless people with histories of incarceration and their
families. Fortune also operates “scattered site” programs. This means that
Fortune uses relationships with New York City landlords and management
companies in order to identify safe, affordable apartments for clients who are
ready to live on their own. The Fortune Society also offers TASC prep, mental
health care, HIV/AIDS case management, nutrition workshops and free meals,
employment training, out-patient services, and services for families.
Legal Hand
149-13 Jamaica Ave., Jamaica, N.Y. 11435 www.legalhand.org
Phone (646) 741-6411
Legal Hand provides free legal information, assistance, resources, and referrals
to help formerly incarcerated individuals with legal issues. They have worked
on cases involving disability rights and benefits, employment discrimination,
consumer health, education, elder law, family law, housing, foreclosure,
government benefits, immigration, and more.
Tenant Rights
In New York City, tenants have many rights relating to the safety and quality of
their housing. There are civil penalties for landlords who harass tenants. The
New York City Department of Housing Preservation and Development (HPD)
website contains information on tenants’ rights in multiple languages: www1.
nyc.gov/site/ hpd/renters/tenants-rights.page
You can find a complete and up-to-date handbook of New York City tenant
rights called The ABC’s of Housing by visiting www1.nyc.gov/ assets/hpd/
downloads/pdf/renter-resources/abcs-of-housing.pdf
For complaints about lack of heat and hot water, or a landlord’s refusal to
make emergency repairs in an apartment or building, call 311 and ask to be
transferred to the Department of Housing Preservation and Development.
Reentry Guide
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RESOURCES FOR PARENTS
Hour Children
36-11 12th Street, Long Island City, NY 11106
Phone: (718) 433-4724
www.hourchildren.org
This organization provides services to mothers inside and outside DOC
facilities. Hour Children offers programs including transitional and permanent
supportive housing, an employment training and placement program, case
management, therapy, mentoring for mothers both inside and outside DOC
facilities, mentoring for children with incarcerated parents, child care that
includes a fully licensed day care center, an after-school program, and a
summer camp that enables mothers to go to work or school, thrift shops,
and a community food pantry.
Child Custody
A parent who has had to place a child in foster care while incarcerated can
learn about their rights from the Office of Advocacy at the New York City
Administration for Children’s Services:
www1.nyc.gov/site/acs/about/advocacy.page.
Contact ACS in person or by mail:
150 William Street, 1st Floor, New York, NY 10038.
Helpline number: (212) 676-9421.
Collect call number for incarcerated parents: (212) 619-1309.
Queens Library
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EDUCATIONH
LaGuardia Community College Justice Community Program
Phone: (347) 921-4527
Email: nvanstor[email protected]y.edu
www.laguardia.edu/ce/pages/pre-college-and-high-school-equivalency/
justice-community-program/
If you are between the ages of 16 and 24, and currently on parole, probation,
or had involvement with the justice system within the last 12 months, then you
are eligible for the Justice Community Program offered through LaGuardia
Community College.
With the Justice Community Program, participants have the opportunity to
learn leadership skills through community service projects, gain job skills and
experience while exploring various career paths, receive referrals to vocational
trainings, internships, employment, and college, and earn cash and MetroCard’s
to cover travel expenses.
SUNY Queens Educational Opportunity Center
Phone: (718) 725-3320
https://queenseoc.wordpress.com
The goal of the Queens EOC is to produce lifelong learners who are self-
directed, empowered, and committed to excellence.
The Queens EOC can help you prepare to earn your High School Equivalency
diploma and has a college preparation program called Pathways-to-College to
help you explore options, and prepare for and apply to college.
The Queens EOC provides job training, career counseling, and workforce
vocational skills. Job training programs include Certified Professional Coder
and Biller, Microsoft Office Specialist, Security Guard Registration Training,
Home Health Aide/Attendant, and Advanced Technology Training and
Information Networking (ATTAIN) Labs. They also offer intermediate and
advanced ESL.
Reentry Guide
25
VETERANS
NYC and NY State governments operate services for veterans and mentally ill adult
patients, including referrals to resources regarding jobs, housing, and health care.
All participants must go through the Department of Homeless Services.
For the location of the nearest Veterans’ Affairs office:
Phone: 888.838.7697
www1.nyc.gov/site/veterans/index.page
Mon – Fri: 9a.m. – 4p.m.
Borden Ave Veteran’s Residence (BAVR)
21-10 Borden Ave, Long Island City
Phone: (888) 425-0501
E-Mail: ICLaccess@ICLinc.org
The Borden Avenue Veterans Residence (BAVR), funded by the New York City
Department of Homeless Services (DHS) is a short-term housing program for
veterans in Long Island City, New York. BAVR accommodates 243 veterans (216
male veterans and 27 female veterans). BAVR has case management services
that include assistance accessing supportive housing and other appropriate
permanent housing placement assistance. BAVR also has on-site medical and
psychiatric services. They now work with non-veterans in addition to veterans.
All participants must go through the Department of Homeless Services.
St. Albans Community Living Center
179-00 Linden Blvd. & 179 Street
Jamaica, NY 11425
Phone: (718) 526-1000
https://www.va.gov/directory/guide/facility.asp?id=715
The VA New York Harbor Healthcare System (VA NYHHS) consists of three
campuses located in Jamaica, Queens, on the East Side of Manhattan, and
in Bay Ridge, Brooklyn.
The VA St. Albans Community Living Center provides primary care and
offers specialized geriatric programs and restorative rehabilitation. Geriatric
programs provide comprehensive evaluation and safe, effective management
of elderly cognitively impaired veterans. An outpatient Adult Day Health Care
Program and Home Based Primary Care Program exists and cares for physically
disabled, medically-complicated elderly veterans who are at risk of nursing
home placement or recurrent hospitalization. A comprehensive rehabilitation
program, providing incentive therapy, vocational counseling, and independent
living skills training for patients seeking to return to independent living, is
provided at the VA St. Albans Community Living Center.
Queens Library
26
Arverne
312 Beach 54 Street
Arverne, NY 11692
(718) 634-4784
Astoria
14-01 Astoria Boulevard
Astoria, NY 11102
(718) 278-2220
Auburndale
25-55 Francis Lewis Boulevard
Flushing, NY 11358
(718) 352-2027
Baisley Park
117-11 Sutphin Boulevard
Jamaica, NY 11436
(718) 529-1590
Bay Terrace
18-36 Bell Boulevard
Bayside, NY 11360
(718) 423-7004
Bayside
214-20 Northern Boulevard
Bayside, NY 11361
(718) 229-1834
Bellerose
250-06 Hillside Avenue
Bellerose, NY 11426
(718) 831-8644
Briarwood
85-12 Main Street
Briarwood, NY 11435
(718) 658-1680
Broad Channel
16-26 Cross Bay Boulevard
Broad Channel, NY 11693
(718) 318-4943
Queens Library Locations
Broadway
40-20 Broadway
Long Island City, NY 11103
(718) 721-2462
Cambria Heights
218-13 Linden Boulevard
Cambria Heights, NY 11411
(718) 528-3535
Central Library
89-11 Merrick Boulevard
Jamaica, NY 11432
(718) 990-0778
*Young Adult Literacy Program/
Job and Business Academy/Job
Information Center/Adult Learning
Center/large collection in international
languages/ open on Sundays
Job Information Center
89-11 Merrick Boulevard
Jamaica, NY 11432
(718) 990-8625
Children’s Library
Discovery Center
89-11 Merrick Boulevard
Jamaica, NY 11432
(718) 990-0767
The Archives
89-11 Merrick Boulevard
Jamaica, NY 11432
(718) 990-0700
Corona
38-23 104 Street
Corona, NY 11368
(718) 426-2844
Reentry Guide
27
Court Square
25-01 Jackson Avenue
Long Island City, NY 11101
(718) 937-2790
Douglaston/Little Neck
249-01 Northern Boulevard
Little Neck, NY 11363
(718) 225-8414
East Elmhurst
95-06 Astoria Boulevard
East Elmhurst, NY 11369
(718) 424-2619
East Flushing
196-36 Northern Boulevard
Flushing, NY 11358
(718) 357-6643
Elmhurst
86-07 Broadway
Elmhurst, NY 11373
(718) 271-1020
Adult Learning Center
Far Rockaway
1637 Central Avenue
Far Rockaway, NY 11691
(718) 327-2549
*Young Adult Literacy Program/
Small Business Resource Center
Flushing
41-17 Main Street
Flushing, NY 11355
(718) 661-1200
*Job and Business Academy/large
collection of materials in international
languages/four floors/open on
Sundays
Forest Hills
108-19 71 Avenue
Forest Hills, NY 11375
(718) 268-7934
Fresh Meadows
193-20 Horace Harding Expressway
Fresh Meadows, NY 11365
(718) 454-7272
Glen Oaks
256-04 Union Turnpike
Glen Oaks, NY 11004
(718) 831-8636
Glendale
78-60 73 Place
Glendale, NY 11385
(718) 821-4980
Hillcrest
187-05 Union Turnpike
Flushing, NY 11366
Hollis
202-05 Hillside Avenue
Hollis, NY 11423
(718) 465-7355
Howard Beach
92-06 156 Avenue
Howard Beach, NY 11414
(718) 641-7086
Jackson Heights
35-51 81 Street
Jackson Heights, NY 11372
(718) 899-2500
*Adult Learning Center
Kew Gardens Hills
72-33 Vleigh Place
Flushing, NY 11367
(718) 261-6654
Langston Hughes
100-01 Northern Boulevard
Corona, NY 11368
(718) 651-1100
*Large collections on African-
American /International Black History
Queens Library
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Laurelton
134-26 225 Street
Laurelton, NY 11413
(718) 528-2822
Lefferts
103-34 Lefferts Boulevard
Richmond Hill, NY 11419
(718) 843-5950
Lefrak City
98-30 57 Avenue
Corona, NY 11368
(718) 592-7677
Long Island City
37-44 21 Street
Long Island City, NY 11101
(718) 752-3700
*Adult Learning Center
Maspeth
69-70 Grand Avenue
Maspeth, NY 11378
(718) 639-5228
McGoldrick
155-06 Roosevelt Av.
Flushing, NY 11354
(off Northern Blvd)
(718) 461-1616
Middle Village
72-31 Metropolitan Avenue
Middle Village, NY 11379
(718) 326-1390
Mitchell-Linden
31-32 Union Street
Flushing, NY 11354
(718) 539-2330
North Forest Park
98-27 Metropolitan Avenue
Forest Hills, NY 11375
(718) 261-5512
North Hills
57-04 Marathon Parkway
Little Neck, NY 11362
(718) 225-3550
Ozone Park
92-24 Rockaway Boulevard
Ozone Park, NY 11417
(718) 845-3127
Peninsula
92-25 Rockaway Beach Boulevard
Rockaway Beach, NY 11693
(718) 634-1110
*Adult Learning Center.
Pomonok
158-21 Jewel Avenue
Flushing, NY 11365
(718) 591-4343
Poppenhusen
121-23 14 Avenue
College Point, NY 11356
(718) 359-1102
Queens Library for Teens
2002 Cornaga Ave
Far Rockaway, NY 11691
(718) 471-2573
Queens Village
94-11 217 Street
Queens Village, NY 11428
(718) 776-6800
Queensboro Hill
60-05 Main Street
Flushing, NY 11355
(718) 359-8332
Queensbridge
Now a Family Literacy Center
10-43 41 Ave., LIC, NY 11101
By appt. only
(718) 937-6266
Reentry Guide
29
Ravenswood
Now a Family Literacy Center
35-32 21 St., LIC, NY 11106
By appt. only
(718) 990-0882
Rego Park
91-41 63 Drive
Rego Park, NY 11374
(718) 459-5140
Richmond Hill
118-14 Hillside Avenue
Richmond Hill, NY 11418
(718) 849-7150
Ridgewood
20-12 Madison Street
Ridgewood, NY 11385
(718) 821-4770
Rochdale Village
169-09 137 Avenue
Jamaica, NY 11434
(718) 723-4440
Rosedale
144-20 243 Street
Rosedale, NY 11422
(718) 528 8490
Seaside
116-15 Rockaway Beach Boulevard
Rockaway Park, NY 11694
(718) 634-1876
South Hollis
204-01 Hollis Avenue
South Hollis, NY 11412
(718) 465-6779
South Jamaica
108-41 Guy R. Brewer Boulevard
Jamaica, NY 11433
(718) 739-4088
South Ozone Park
128-16 Rockaway Boulevard
South Ozone Park, NY 11420
(718) 529-1660
St. Albans
191-05 Linden Boulevard
St. Albans, NY 11412
(718) 528-8196
Steinway
21-45 31 Street
Long Island City, NY 11105
(718) 728-1965
Sunnyside
43-06 Greenpoint Avenue
Long Island City, NY 11104
(718) 784-3033
Whitestone
151-10 14 Road
Whitestone, NY 11357
(718) 767-8010
Windsor Park
79-50 Bell Boulevard
Bayside, NY 11364
(718) 468-8300
Woodhaven
85-41 Forest Parkway
Woodhaven, NY 11421
(718) 849-1010
Woodside
54-22 Skillman Avenue
Woodside, NY 11377
(718) 429-4700
Queens Library
30
NOTES
Reentry Guide
31
NOTES
Queens Library
QUEENSLIBRARY.ORG
Queens Library is an independent, not-for-profit corporation and is not aliated with any other library system.
17213-3/18
For information on services
provided to the formerly incarcerated
Contact
Queens Library Reentry
Phone: 718-990-5104
Email: reentry@queenslibrary.org
