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General guidelines
1. Use respectful language
As we all know, language matters and the way in which we refer to or describe things has the power
to convey certain messages, values and attitudes. By using positive and respectful language when referring
to disability, we are helping to promote principles such as equality, inclusiveness and respect for diversity.
2. Use ‘person-first’ language
Many people with disabilities have expressed unease at being described using person-second
terminology, seeing this as devaluing them as people and implying that the most significant thing about them
is their disability. As such, it is advised to adopt people-first disability terminology, e.g. persons or people
with disabilities and not disabled persons or people (notable exception: deaf people or persons).
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In line with
person-first language, there are several additional considerations to take into account, namely:
The use of the acronym ‘PWD’ for persons with disabilities is not appropriate. This should always
be written in full to keep the focus on people, and not as a homogenous group reduced to
an acronym. In general, acronyms are to be avoided when using disability terminology.
The disabled is also not an appropriate term. It gives a false impression of persons with
disabilities as being a homogenous group, rather than a diverse and heterogeneous group with
different abilities, interests, needs and voices.
Avoid the terms ‘victim’ and ‘sufferer’, for example, ‘suffering from blindness’ or ‘victim of
disability’. This implies someone is helpless or passive. The exception would be in the context of mines and
explosive remnants of war (ERW), where there is broad consensus around promoting the terms ‘victim’ and
‘survivor’. Victim assistance, as reflected in both the Mine Ban Treaty and the Convention on Cluster
Munitions, refers to addressing the human rights of all individuals injured or killed by mines/ERW as well as
their affected family members and communities.
3. Avoid outdated or negative terminology
Terms like ‘handicapped’, ‘crippled’ and ‘mentally retarded’ are outdated and offensive. Use instead
the term ‘persons with disabilities’ or, when referring to a particular type of disability, use person-first
language with a neutral description or clinical name for the disability, such as ‘persons with physical
impairments’ or ‘a person with Down syndrome’.
4. Avoid euphemisms and ‘normal’ terminology
Euphemisms such as ‘differently-abled’ and ‘physically challenged’ are often perceived by persons
with disabilities as overly politically correct and patronizing. Instead, use person-first terms such as ‘persons
with disabilities’ or ‘a person with physical disability’. In the same vein, be careful with the word ‘special’,
such as ‘persons with special needs’. Such terms imply that accommodation is exceptional or that
persons with disabilities are somehow receiving ‘special treatment’, when it is rather the duty of society
to enable persons with disabilities to participate in society on an equal basis. It can sometimes be helpful to
say ‘persons with disabilities and their peers without disabilities’. This reinforces the idea of being equal in
age, skill or another category. However, using ‘normal’ terminology (i.e. comparing or referring to normality
when talking about disability) is unacceptable. Diversity is a fact of life and using these comparisons
reinforces false perceptions of persons with disabilities as abnormal or outsiders. Difference is normal.
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For more information, see World Federation of the Deaf. Available from www.wfdeaf.org/our-work/focus/areas/deaf-
culture.