eKEY User Manual

Supra

eKEY

User Manual

www.supraekey.com

Supra eKEY

User Manual -

10106088P1 Rev G, EN

Copyrights and Trademarks

Carrier assumes no responsibility for inaccuracies or omissions and specically disclaims any liabilities, losses, or risks,

personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents

of this document. Use this product only for the purpose for which it was designed. For the latest documentation, contact

Supra or visit us online at www.supraekey.com.

The Supra eKEY

Application 5.0 User Manual for Android

and Apple

products is an independent publication and has

not been authorized, sponsored, or otherwise approved by Google LLC or Apple Inc.

The information in this document is subject to change without notice. This publication may contain examples of screen

captures and reports used in daily operations. Examples may include ctitious names of individuals and companies. Any

similarity to names and addresses of actual businesses or persons is entirely coincidental.

Supra

and eKEY

are registered trademarks of Carrier. iPhone

and Apple Watch

are registered trademarks of Apple,

Inc. Android™ and Google Maps™ are trademarks of Google LLC. Bluetooth

is a registered trademark of Bluetooth

SIG. Wi-Fi

is a registered trademark of Wi-Fi Alliance. iOS

is a registered trademark of Cisco Systems, Inc. Other

trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the

respective products.

Rules and Regulations Relating to Use of the Service

Key Possession. Each keyholder (“Keyholder”) is responsible for the key (“Key”) issued to him or her.

Current Update. The Key must be updated in order to access keyboxes (“Keyboxes”). The Key cannot be updated unless

the Keyholder is in good standing with the organization (“Organization”) and Carrier, is authorized to use the Service, and

is in compliance with the obligations for the use of the Service including, without limitation, these rules and regulations.

Equipment Security. It is necessary to maintain the security and the personal identication number (“PIN”) of the Key to

prevent the use of the Key and the Service by unauthorized persons. Each person in possession of a Key, whether such

Key is being actively used or not, shall abide by the following terms and conditions:

• To keep the Key in authorized Keyholder’s possession or in a safe place at all times;

• Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose whatsoever or to be

disclosed to any third party;

• Not to lend or otherwise transfer the Key to any other person or entity, or permit any other person or entity to use

the Key for any purpose whatsoever, whether or not such other person or entity is authorized to use the Key;

• Not to duplicate the Key or allow any other person to do so;

• Not to assign, transfer, or pledge the Key;

• Not to (i) destroy, alter, reproduce, modify, adapt, translate, reverse engineer, de-compile, disassemble or tamper

with the Key or knowingly or unknowingly allow anyone else to do so; or (ii) provide or otherwise make available the

software or any part or copies thereof to any third party;

• To notify your Organization or Carrier within forty-eight (48) hours if the Key is lost or stolen;

• To follow all additional security procedures as specied by your Organization; and

• To safeguard the code for each Keybox from all other individuals and entities, whether or not they are authorized

users of the service.

Keybox Authorization. Before a Keybox is installed or used on any piece of real property, the prior written authorization

to install or use a Keybox must be obtained from the property owner, as well as from any tenant(s) in possession of the

property, if applicable. Extreme care shall be used to ensure that all doors to the listed property and the Keybox are

locked. All owners and/or tenant(s) of real property shall be informed that the Keybox is not designed to be, or intended

as, a security device.

NOTE: There may be a limit to the number of authorization codes that can be obtained each week. If you reach

your weekly limit of authorization codes, please check with your association/MLS.

Preface

The Supra eKEY Application 5.0 User Manual for Android and Apple Products includes instructions explaining:

• How to install and operate the Supra eKEY application

• How to access a Supra keybox

• How to view MLS listing information and buyer feedback

• How to view the roster for agents

• How to view showing activity

• How to invite a buyer to the Supra Home Tour application

For specic information about how to operate an Android or Apple smartphone or tablet, refer to documentation provided

with the device.

Terms and Symbols

The following conventions are used in this document.

Bold font Menu items and buttons.

Italic font Emphasis of an instruction or point; special terms.

File names, path names, windows, panes, tabs, elds, variables, and other GUI elements.

Titles of sections, books, and various documents.

Blue italic font (Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.

WARNING: Warnings identify conditions or practices that could result in personal injury or death.

CAUTION: Cautions identify conditions or practices that could result in damage to equipment or other property.

NOTE: Notes provide additional information, clarication, or guidance.

Table of Contents

Supra eKEY System Components

............................................................... 1

eKEY Application.................................................................................................. 1

Overview.....................................................................................................................................1

Installation ..................................................................................................................................2

Operation ....................................................................................................................................4

Troubleshooting ......................................................................................................................15

eKEY Application on Apple Watch.................................................................... 17

Overview...................................................................................................................................17

Installation................................................................................................................................17

Operation ..................................................................................................................................17

Keyboxes............................................................................................................. 19

Overview...................................................................................................................................19

Operation ..................................................................................................................................19

eKEY Fob ............................................................................................................................... 20

Overview...................................................................................................................................20

Operation .................................................................................................................................20

Battery Replacement ...............................................................................................................20

KIM Voice ............................................................................................................................... 21

Overview...................................................................................................................................21

Operation ..................................................................................................................................21

SupraWEB........................................................................................................... 21

Overview...................................................................................................................................21

Operation ..................................................................................................................................21

Supra Home Tour Application........................................................................................23

Overview...................................................................................................................................23

Installation ................................................................................................................................23

Operation ..................................................................................................................................23

eKEY Application

Overview

The Supra

eKEY software application allows Android

and Apple

phones or tablets to connect, authorize, and update the

app to access Supra keyboxes. Supra keyboxes are placed at real estate listings to hold listing keys, key cards, or gate

cards. The latest eKEY app version has several features that improve productivity.

• Improved convenience with biometrics for PIN entry

• Self-upgrade to eKEY Pro within the eKEY Basic app (keyholder leases)

• Real-time showing notes, data, and photo displayed when keybox is opened

• Apple Watch

compatibility

• eKEY Alerts send notices to pre-determined contacts at the touch of a button

• Create real-time showing notes in SupraWEB

eKEY Basic Service eKEY Professional Service

The eKEY Basic Service includes the main functions an

agent will need to open and manage keyboxes.

The eKEY Professional Service, which includes all features

available in the eKEY Basic service, oers premimum

features like roster data, hotsheets, listing data, and

exclusive access to Supra Home Tour, a newly designed

Supra app that helps agents and buyers stay connected.

eKEY App

Keybox eKEY Fob SupraWEB KIM Voice Home Tour

Supra eKEY System Components

eKEY Feature Availability by Service Level

Feature Description Basic Professional

Automatic Update eKEY attempts to update at least once every 24 hours

Location Update eKEY captures the location where you accessed your

keybox

Audio Feedback eKEY produces audio tones during device

communications and other events

Vibrate Feedback eKEY vibrates during device communications and

other events

eKEY App Noticatons Notications for new messages, showing notications

and buyer feedback

CBS Input Requires call before showing (CBS) code to access

keybox

Require PIN Once per Day Allows PIN to be entered only once every 24 hours

Require Biometrics Requires biometrics to access keybox

Download and Delete Listings MLS listing directory within eKEY app

Download and Delete Roster Roster data within eKEY app

Access to Supra Home Tour A tool for buyers to rate listings and for agents to

capture buyer preferences automatically in real time

View Hotsheets View new or recently changed listings within eKEY app

Installation

NOTE: Exact user experience may dier based on device, operating system, or data provider.

Requirements

• Cellular or Wi-Fi data connection

• Android OS 8.0 or iOS 10.0 (or later versions)

• 10-digit authorization code that can be obtained from the eKEY app or from SupraWEB, Mobile SupraWEB, or your

organization’s Supra eKEY administrator (email must be on le)

Download and Install the eKEY Application

1. Download and install the Supra eKEY application from your device application store.

eKEY icon

Authorize the eKEY Application

1. Launch the eKEY app from your

phone or tablet.

2. Choose ACTIVATE eKEY APP.

3. Enter your email or telephone

number and PIN code and press

SUBMIT to obtain an authorization

code.

NOTE: There may be a limit to the

number of authorization codes you

can obtain in a week. Check with your

organization.

4. You will be sent a conrmation email or SMS text message with a

quick link to your authorization code.

5. View message and select the quick link, which will automatically

populate the code elds with your authorization code.

6. Click the EULA and Privacy Notices.

7. To enter the authorization code manually, return to the

Get Authorization Code screen and select the link that says,

“Already Have an Authorization Code?”

Operation

NOTE: Exact user experience may dier based on device, operating system, or data provider. Items with dark

background will appear at the bottom of your screen.

Requirements

• Cellular or Wi-Fi data connection

• Android 5.0 or IOS 10.0 (or later versions)

• Android devices must have location services enabled to allow the app to communicate with the keybox

• Supra eKEY fob for accessing classic iBox keyboxes (infrared only) or accessing iBox BT keyboxes when using

certain Apple products

Alert

Send an email or text alert of your current location to selected recipients.

1. Open the Supra eKEY app and select Alert.

Note: For MLS data to show, lockbox must be assigned to listing.

Buyer Feedback

View client feedback on listings. Search feedback by date, buyers, or listings.

Data at the Door

If enabled by an organization, after a keybox has been accessed, your eKEY app will automatically

display the listing information, showing notes, listing yer, and (if eKEY Pro) an option to recommend

the listing to others.

Note: For MLS data to show, lockbox must be assigned to listing.

Flashlight

This feature provides illumination as needed.

1. To turn on ashlight, tap ashlight icon on bottom of screen.

2. To turn o ashlight, tap ashlight icon again.

Hotsheets

View new listings and listings that have changed in price or status within the last three (3)

days.

1. Open the Supra eKEY app and select Hotsheets.

2. Select a listing for details.

Listings

Filter search criteria, save searches for specic

buyers, and recommend listings.

• Filter and Search Listings

1. Open the Supra eKEY app and select Listings.

2. Select criteria to lter search.

3. Select Search.

• Save a Search for a Specic Buyer

1. Open the Supra eKEY app and select Listings.

2. Select criteria to lter search.

3. Select Search.

4. Select Save.

5. Select a buyer’s name.

6. Select Save.

• View Saved Searches

1. Open the Supra eKEY app and select Listings.

2. Select Saved Search.

3. Select a search for details.

• View Your Listings

1. Open the Supra eKEY app and

select Listings.

2. Select My Listings.

3. Select a listing for details.

• Recommend a Listing

1. Open the Supra eKEY app and

select Listings.

2. Select criteria to lter search.

3. Select Search.

4. Select a listing.

5. Select Recommend.

6. Select buyers.

7. Select Add to Home Tour App.

Add a Keybox

Add a keybox to your keybox inventory.

1. Turn on the keybox.

• For Bluetooth

keyboxes, press up and then release the bottom of the keybox (a light located in

the front window of the keybox will continue to ash while the Bluetooth is on).

• For infrared keyboxes, press the Supra eKEY fob button and point the front of the fob toward

the front window of the keybox (a light located on the top of the fob will continue to ash while

the fob is actively sending commands to the keybox).

2. Open the Supra eKEY app and select My Keyboxes.

3. Select Add Keybox.

4. Enter the shackle code.

My Keyboxes

Bluetooth Keybox

Infrared Keybox with fob

My Keyboxes

Read Keybox Activity

View keybox activity reports that include information such as the activity date, keybox serial number,

activity action, and key serial number.

1. Turn on the keybox.

• For Bluetooth keyboxes, press up and then release the bottom of the keybox (a light located in

the front window of the keybox will continue to ash while the Bluetooth is on).

• For infrared keyboxes, press the Supra eKEY fob button and point the front of the fob toward

the front window of the keybox (a light located on the top of the fob will continue to ash while

the fob is actively sending commands to the keybox).

2. Open the Supra eKEY app and select My Keyboxes.

3. Select Read Activity.

4. Enter the shackle code.

5. Select an activity to view details.

Bluetooth Keybox

Infrared Keybox with fob

My Keyboxes (continued)

Program a Keybox

View details such as the keybox serial number,

last program date, and current battery level, or

modify settings such as changing the shackle

code, changing or requiring a call before showing

(CBS) code, requiring feedback, and enabling or

disabling timed access for the keybox.

• Turn on a Keybox.

• For Bluetooth keyboxes, press up and

then release the bottom of the keybox

(a light located in the front window of the

keybox will continue to ash while the

Bluetooth is on).

• For infrared keyboxes, press the Supra

eKEY fob button and point the front of the

fob toward the front window of the keybox

(a light located on the top of the fob will

continue to ash while the fob is actively

sending commands to the keybox).

• Enable or Disable Require CBS Code

1. Turn on the keybox.

2. Open the Supra eKEY app and select

My Keyboxes.

3. Select a keybox.

4. Select Program Keybox.

5. Select Require CBS to enable or disable.

6. Select Program.

7. Enter shackle code.

• Enable or Disable Require Feedback

1. Turn on the keybox.

2. Open the Supra eKEY app and select

My Keyboxes.

3. Select a keybox.

4. Select Program Keybox.

5. Select Require Feedback to enable or

disable.

6. Select Program.

7. Enter shackle code.

• Enable or Disable Timed Access

1. Turn on the keybox.

2. Open the Supra eKEY app and select

My Keyboxes.

3. Select a keybox.

4. Select Program Keybox.

5. Select Timed Access to enable or disable.

6. Select desired access hours.

7. Select Program.

8. Enter shackle code.

• View Last Keybox Read

1. Open the Supra eKEY app and select

My Keyboxes.

2. Select a keybox.

3. Select Program Keybox.

4. Select Read.

5. Select an activity to view details or select

Delete All to delete all activities.

• Delete a Keybox

1. Open the Supra eKEY app and select My

Keyboxes.

2. Select a keybox.

3. Select Program Keybox.

4. Select Delete then Yes to conrm.

• Change Shackle Code

1. Turn on the keybox.

2. Open the Supra eKEY app and select

My Keyboxes.

3. Select a keybox.

4. Select Program Keybox.

5. Select Shackle Code.

6. Enter and verify new shackle code.

7. Select Save.

8. Select Program.

9. Enter old shackle code.

Bluetooth Keybox

Infrared Keybox

with fob

My Keyboxes (continued)

Edit Keybox Data

View, add, or modify keybox data such as showing

notes, listing information, listing yers, agent

notes, and business cards without going to the

keybox.

• Add or Edit a Showing Note

(only with eKEY Pro)

1. Open the Supra eKEY app and select My

Keyboxes.

2. Select a keybox.

3. Select Edit Keybox Data.

4. Add or edit a showing note.

5. Select showing note expiration date.

6. Select Save.

• Add or Edit Listing Information

1. Open the Supra eKEY app and select My

Keyboxes.

2. Select a keybox.

3. Select Edit Keybox Data.

4. Add or edit listing information.

5. Select Save.

• Add or Edit a Listing Flyer

1. Open the Supra eKEY app and select My

Keyboxes.

2. Select a keybox.

3. Select Edit Keybox Data.

4. Add or edit a listing yer.

5. Select Save.

• Add or Edit an Agent Note

1. Open the Supra eKEY app and select My

Keyboxes.

2. Select a keybox.

3. Select Edit Keybox Data.

4. Add or edit an agent note.

5. Select Save.

• Add or Edit a Business Card

1. Open the Supra eKEY app and select My

Keyboxes.

2. Select a keybox.

3. Select Edit Keybox Data.

4. Add or edit business card information.

5. Select Save.

• View Last Keybox Read

1. Open the Supra eKEY app and select My

Keyboxes.

2. Select a keybox.

3. Select Edit Keybox Data.

4. Select Read.

5. Select an activity to view details or select

Delete All to delete all activities.

• Delete a Keybox

1. Open the Supra eKEY app and select My

Keyboxes.

2. Select a keybox.

3. Select Edit Keybox Data.

4. Select Delete then Yes to conrm.

Messages

View messages from Supra or your organization.

1. Open the Supra eKEY app and select Messages.

2. Select a message to view its details.

Mobile SupraWEB

Obtain update and authorization codes, view

showing details, feedback reminders, and send

activity reports.

1. Open the Supra eKEY app and select

SupraWEB.

2. Enter login credentials.

3. Select Login.

• Obtain an Update Code

1. Log in to mobile SupraWEB.

2. Select Update Code.

• Obtain an Authorization Code

1. Log in to mobile SupraWEB.

2. Select Authorization Code.

• View Showing Details

1. Log in to mobile SupraWEB.

2. Select Showings.

• Send an Activity Report

1. Log in to mobile SupraWEB.

2. Select Email Report.

3. Select the desired type of report.

4. Select Create Email.

• View Feedback Reminders

1. Log in to mobile SupraWEB.

2. Select Feedback Reminders.

About eKEY App

View information about your eKEY app or perform

the following actions.

• Send Email Diagnostics

1. Open Supra eKEY app and select More.

2. Select About eKEY App.

3. Select Email Diagnostics.

4. Send email.

• Change PIN

1. Open Supra eKEY app and select More.

2. Select About eKEY App.

3. Select Change PIN.

4. Enter current PIN.

5. Enter and verify new PIN.

6. Select Change PIN.

• Reset Authorization Code

1. Open Supra eKEY app and select More.

2. Select About eKEY App.

3. Select Reset Authorization.

4. Conrm reset.

Note: Existing keyholders can get an

authorization code from their system

administrator or from SupraWEB (see

“SupraWEB” subsection “Operation” for

details).

• Enter Emergency Update Code

1. Open Supra eKEY app and select More.

2. Select About eKEY App.

3. Select Emergency Update Code.

4. Enter emergency update code.

5. Select Update.

More (continued)

Settings

Enable or disable the following eKEY settings.

• Automatic Update - When enabled, the eKEY

app will attempt to perform an update at least

once every 24 hours.

Note: Some Apple devices will only perform

this update, even when enabled, if the eKEY

app is a frequently used app.

• Location Services - When enabled, the eKEY

app will send GPS coordinates of location

when the Obtain Key function is completed.

• Audio Feedback - When enabled, the eKEY

app will produce audio tones during device

communications and other events.

Note: Disabling audio feedback will not aect

other phone or tablet applications.

• Vibrate Feedback - When enabled, the eKEY

app will vibrate during device communications

and other events.

Note: Disabling vibrate feedback will not aect

other phone or tablet applications.

• eKEY App Notications - When enabled,

the eKEY app wil send notications for new

messages, showings, and buyer feedback.

Note: Disabling eKEY notications will not

aect other phone or tablet applications.

• CBS Input - When enabled, the eKEY app will

require a call before showing (CBS) code to

open a keybox.

• Only Require PIN Once Per Day - When

enabled, the eKEY app will only require a user

to enter their PIN once in a 24 hour period.

• Require Biometrics - When enabled, the

eKEY app will require a user to perform a

biometric scan before accessing a keybox.

• Download Listings - When enabled, the

eKEY app will download current property

listings and hotsheets.

• Download Roster - When enabled, the

eKEY app will download current local and

cooperating agent rosters.

• Delete Listings* - When selected, the eKEY

app will delete all previously downloaded

listings.

• Delete Roster* - When selected, the eKEY

app will delete all previously downloaded

agent rosters.

• Enable or Disable a Setting

1. Open Supra eKEY app and select More.

2. Select Settings.

3. Select setting to enable or disable.

• Delete Listings*

1. Open Supra eKEY app and select More.

2. Select Settings.

3. Select Delete Listings.

4. Conrm deletion.

• Delete Roster*

1. Open Supra eKEY app and select More.

2. Select Settings.

3. Select Delete Roster.

4. Conrm deletion.

*When listings or rosters are deleted, no

conrmation message will appear.

My Prole

Add or change a prole picture.

1. Open the Supra eKEY app and select More.

2. Select My Prole.

3. Select Edit.

4. Select a picture.

Note: For instructions on how

to delete a prole picture, see

subsection “SupraWEB” from

the SupraWEB Operation

section of this manual.

More (continued)

My Keys

With Supra, agents have the ability to use keys

from multiple organizations. The My Keys feature

allows each key to be authorized and ready for use

when needed.

• Using the My Keys feature

1. Open the Supra eKEY app and select

More from the bottom right corner.

2. Select My Keys.

• A list of your keys will display. The one at

the top with the green box around it is the

key that is active.

• To add a key

3. To add a key, tap the blue Add Key button

at the bottom of the screen.

4. A screen will display indicating that you

need an authorization code to continue.

Contact the organization from which you

are trying to add the key for authorization.

5. Enter the authorization code and an

optional nickname for your new key and

then tap Add Key.

More (continued)

My Keys, continued

• Switching Keys

6. To switch to a dierent key, tap the blue

Switch Key button on the desired key.

7. A conrmation screen will appear. Tap the

appropriate button.

• Deleting Keys

8. To delete a key, tap the trashcan icon on

that key’s screen.

9. A conrmation screen will appear. Tap the

appropriate button.

MORE (continued)

Glossary

View eKEY denitions.

1. Open the Supra eKEY app and select More.

2. Select Glossary.

3. View app term with corresponding icons.

Mobile Bill Pay - Card Payments

Pay your Supra eKEY bill over your phone.

Make a Payment

1. Tap the More icon

on the lower right

corner of the screen.

2. Tap Payment Management.

Your billing information page displays the amount

due, the due date, the credit card number on le

and the card expiration date.

3. Tap Pay with a New Card to enter

dierent credit card information

or tap Pay using Card on File.

4. After you make a payment, conrm

payment amount to begin processing.

5. Once you have no balance, the following

screen appears.

Obtain Key

Unlock a keybox to access the key container.

1. Turn on the keybox.

• For Bluetooth keyboxes, press up and then release the bottom of the keybox (a light

located in the front window of the keybox will continue to ash while the Bluetooth is on).

• For infrared keyboxes, press the Supra eKEY fob button and point the front of the fob

toward the front window of the keybox (a light located on the top of the fob will continue to

ash while the fob is actively sending commands to the keybox).

2. Open the Supra eKEY app and select Obtain Key.

3. Enter PIN and, if prompted, a CBS code.

4. After a success message appears on the eKEY app, press up on the bottom of the keybox,

then allow the key container to drop from the bottom of the keybox.

Note: To reinstall the key container, reinsert the container into the bottom of the keybox, then push

the container upward until it locks into place.

CAUTION: Do not place ID tags, key rings, or other loose objects in the key container. Make

sure all keys and gate cards t completely inside the designated key slot of the key container.

Loose objects or improperly inserted keys or cards can jam the key container or otherwise

damage the keybox.

Bluetooth Keybox

Infrared Keybox with fob

Open Shackle

Remove the shackle from keybox so keybox can be moved or attached.

1. Turn on keybox.

• For Bluetooth keyboxes, press up and then release the bottom of the keybox (a light

located in the front window of the keybox will continue to ash while the Bluetooth is on).

• For infrared keyboxes, press the Supra eKEY fob button and point the front of the fob

toward the front window of the keybox (a light located on the top of the fob will continue to

ash while the fob is actively sending commands to the keybox). Open Supra eKEY app

and select Open Shackle.

2. Enter shackle code.

3. Select reason why the keybox shackle is being opened.

4. Optional: Select Add to My Keybox Inventory if you want the keybox added to your inventory.

5. Select Begin.

6. Wait for a success message to display on the eKEY app, then push the shackle all the way

down and pull up to remove (the shackle will completely separate from the keybox body).

Note: To reinstall shackle, reinsert shackle, then push it all the way down until it clicks into place.

Roster

Search and view contact information for agents.

1. Open Supra eKEY app and select Roster.

2. Select an agent for details.

Bluetooth Keybox

Infrared Keybox with fob

Showing Notications

Review notications of when a property

listing was viewed. Notications include start

and end times of a showing as well as any

feedback.

1. Open Supra eKEY app and select

Showing Notications.

2. Select a showing notication for

details.

The Showing Notications screen will indicate the:

• start of the showing

• end of the showing

• showing timeout

• showing feedback

NOTE: For instructions on how to enable or disable

showing notications, see subsection “More” in the

eKEY Application Operation section.

Update

Manually update your Supra eKEY app.

1. Open Supra eKEY app and select

Update.

NOTE: For instructions on how to perform an

emergency update or to enable or disable automatic

updates, see subsection “More” in the eKEY

Application Operation section.

Troubleshooting

This section shows the dierent error messages you could receive on the eKEY app. In the Resolutions to Try column,

start with the rst bullet and if that doesn’t work, try the next bullet. If you are still having diculty, contact Supra Support.

Error Codes

Error Title Error Description Error Code User Resolutions

ACCESS DENIED! Please perform a wireless update. 9027 Perform wireless update and try again.

If needed, enter emergency update code.

Access only allowed to owner of

keybox.

9044 Please contact keybox owner.

Incorrect PIN code. 9071 Validate and verify PIN.

Incorrect Shackle code. 9072

9073

Validate and verify shackle code.

Lockout is in eect. 9074

9075

Wait 15 minutes and try again.

Please perform a wireless update. 9076 Perform wireless update and try again.

If needed, enter emergency update code.

Incorrect CBS code. 9077 Validate and verify correct CBS code.

Lisng agent has restricted the hours

during which this lisng can be

shown. You will not be able to access

the lisng unl you contact the

lisng agent.

907A Contact lisng agent for keybox hours.

Please perform a wireless update. 907D Perform wireless update and try again.

If needed, enter emergency update code.

Invalid keybox or keybox swapped

during operaon.

9A16 Validate connecon to keybox, try again.

Error Codes

Error Title Error Description Error Code User Resolutions

AUTHORIZATION

INVALIDATED

You must re-authorize your eKEY. A00B Reset authorizaon.

You must re-authorize your eKEY. A00C Generate authorizaon code from

SupraWEB.

You must re-authorize your eKEY. A00D Generate authorizaon code from

SupraWEB.

BLUETOOTH

DISABLED!

Please turn on Bluetooth and try

again.

9A14 Turn on Bluetooth.

COMMUNICATION

ERROR

Please try again. 907B

9A03

9A12

Try operaon again.

If issue persists, turn mobile device

Bluetooth o and back on, then perform

operaon again.

Connect eKEY Fob or keybox; retry

connecon.

9A01

9A15

Try operaon again.

If issue persists, turn mobile device

Bluetooth o and back on, then perform

operaon again.

Connecon lost. Please try again. 9A17 Try operaon again.

If issue persists, turn mobile device

Bluetooth o and back on, then perform

operaon again.

Connecon failed. Please try again. 9A1A

9A1D

9A20

9A21

9A2A

9A2B

9A2C

9A2D

9A2E

9A2F

Try operaon again.

If issue persists, turn mobile device

Bluetooth o and back on, then perform

operaon again.

Please keep the eKEY adapter or Fob

pointed at the keybox and try again.

9D5D Try operaon again.

If issue persists, clean purple lens on keybox.

Shield the lens from sunlight during the

operaon. The eKEY Fob must be pointed at

the lens on the keybox and they must be 3-6

inches apart. Try operaon again.

ERROR! Please perform a wireless update. 9A13 Perform wireless update and try again.

If needed, enter emergency update code.

KEY DISABLED Your key is disabled. Please contact

your organizaon.

A00F Contact your organizaon.

KEYBOX FAILURE Contact Support. Go to More - About

eKEY App for informaon.

907C Contact Supra Support.

LOCATION

SERVICES

DISABLED

Turn on locaon services and try

again.

9A31 Turn on locaon services and try operaon

again.

9A32 Grant locaon permissions and try operaon

again.

Error Codes

Error Title Error Description Error Code User Resolutions

LOW KEYBOX

BATTERY

Contact Support. Go to More - About

eKEY App for informaon.

9080 Contact lisng agent to inform of low

baery.

NETWORK

TIMEOUT

Please check your network

connecon and try again.

A008

A009

Verify network connecon and try operaon

again.

NETWORK

FAILURE

Please check your network

connecon and try again.

A00B Verify network connecon and try operaon

again.

OPERATION

CANCELLED

9AFE Try operaon again.

SERVER

UNAVAILABLE

The server is unavailable. Please try

again later.

A00E Verify network connecon and try operaon

again.

If issue persists, please contact Supra

Support.

eKEY Application on Apple Watch

Overview

Use your Apple Watch and iPhone to access a keybox and open the key container. Your Apple Watch can also be used to

send an urgent alert and respond to an end-of-showing notication.

Installation

NOTE: Exact user experience may dier based on device, operating system, or data provider.

Requirements

• Paired Apple Watch and iPhone

• Cellular or Wi-Fi data connection

• Watch OS 2, 3, 4, or 5

Download and Install the eKEY Application

1. With a synced watch, the app should auto-install onto the watch. Users might need to re-start watches for this to

occur.

Operation

Note: Exact user experience may dier based on device, operating system, or data provider.

Obtain Key

Unlock keybox to access key container.

1. Open the Supra eKEY app.

2. Enter PIN.

3. Select Key icon.

4. Turn on keybox.

• For Bluetooth keyboxes, press up and then release the bottom of thekeybox (a light located

in the front window of the keybox will continue to ash while the Bluetooth is on).

• For infrared keyboxes, press the Supra eKEY fob button and point the front of the fob

toward the front window of the keybox (a light located on the top of the fob will continue to

ash while the fob is actively sending commands to the keybox).

5. After a success message appears on the eKEY app, press up on the bottom of the keybox,

then allow the key container to drop from the bottom of the keybox.

Note: CBS code is not supported by Apple Watch.

Note: To reinstall the key container, reinsert the container into the bottom of the keybox, then push

the container upward until it locks into place.

CAUTION: Do not place ID tags, key rings, or other loose objects in the key container. Make

sure all keys and gate cards t completely inside the designated key slot of the key container.

Loose objects or improperly inserted keys or cards can jam the key container or otherwise

damage the keybox.

Bluetooth Keybox

Infrared Keybox and fob

End Showing

The end of showing menu screen will appear on the eKEY app after you leave a keybox’s geofence or

the showing has timed out.

1. Select Yes or No.

Keyboxes

Overview

Supra keyboxes can hold listing keys, key cards, and gate cards used to access a listing.

There are three (3) dierent models of Supra keyboxes that may be placed at a listing. The iBox BT LE and iBox BT use

both Bluetooth and infrared signals. The classic iBox, which is Supra’s original electronic keybox, reads only infrared

signals. Access to more than one model of keybox model may be necessary, depending upon your organization and

cooperating organizations.

NOTE: Direct sunlight and Bluetooth signals can interfere with infrared communication signals. It may be

necessary to shade the area between the keybox and the fob, or to wait for the keybox’s Bluetooth to turn o if

it was accidentally turned on (the red LED inside the infrared lens of an iBox BT or iBox BT LE will stop ashing

when the Bluetooth turns o).

Operation

For keybox operating instructions, refer to subsections “My Keyboxes,” “Obtain Key,” and “Open Shackle” in

the eKEY Application Operation section of this manual.

eKEY Fob

Overview

The eKEY fob is a device used to translate the Bluetooth signal from the eKEY app to an infrared signal that can be

recognized by a Supra iBox, iBox BT, or iBox BT LE. The eKEY fob is required to access any Supra iBox keybox and for

some Apple products running older versions of iOS.

The eKEY fob has a power button, an LED light, and a key ring for easy placement on a key chain.

Operation

During operation, the eKEY fob is powered on and its infrared port is pointed toward the infrared lens of a keybox. For

best performance, the fob should be held between 6 to 24 inches (15 to 61 centimeters) away from the infrared lens of

the keybox. For specic instructions on how to use a fob to access a keybox, refer to subsections “My Keyboxes,” “Obtain

Key,” and “Open Shackle” in the eKEY Application Operation section of this manual.

Battery Replacement

LED

Description

Green, slow blink Searching for eKEY

Green, fast blink Communicating with eKEY

Green, very fast blink Pairing reset conrmed

Green, double blink Searching for device

Red, blink Low battery

KIM Voice

Overview

KIM Voice is a service that provides dial-tone access to obtain update codes, call before showing (CBS) codes, or to

identify the owner of a key.

Operation

Dial +1-888-968-4032 and follow the voice instructions.

SupraWEB

Overview

SupraWEB is a website available to all Supra keyholders. Real estate agents use SupraWEB to help:

• manage their listing and showing information,

• create reports for their clients,

• send updates to other agents about changes to listings,

• manage billing and other account settings,

• obtain update or authorization codes for their eKEY application,

• manage their keybox inventory, and

• view or send showing feedback.

Operation

NOTE: Exact user experience may dier based on operating system or web browser.

SupraWEB

For a complete set of instructions on how to use

SupraWEB, visit www.supraekey.com, select

Customer Support, then select SupraWEB

Resources from the gray bar that appears under

the Customer Support link.

• Log in to SupraWEB

Note: To log in to SupraWEB, you must have

a key assigned to you. First-time login requires

registration, user ID and password, key serial

number and PIN, and your board/association ID.

1. Go to www.supraekey.com.

2. Select Supra Login for Real Estate

Agents.

3. Enter login credentials.

4. Select Login.

• Obtain an Update Code

1. Log in to SupraWEB.

2. Select Update Code in the Quick Links

menu of the Home page.

• Obtain an Authorization Code

1. Log in to SupraWEB.

2. Select Authorization Code in the Quick

Links menu of the Home page.

Note: In addition to the authorization

code being displayed on screen, an email

containing the authorization code will be

sent.

• Delete Prole Picture

1. Log in to SupraWEB.

2. Select General Email in the Account

settings of the Settings page.

3. Check Delete this picture then select

Save.

• Create Showing Activity Report

1. Log in to SupraWEB.

2. Select Create Showing Report in the

Create Reports section of the Reports

page.

3. Congure desired report settings.

4. Select Create Report.

Note: Email or print the report by select-

ing either Email Report or Print Report.

• Create Key Activity Report

1. Log in to SupraWEB.

2. Select Create Key Activity Report in the

Create Reports section of the Reports

page.

3. Congure desired report settings.

4. Select Create Report.

Note: Email or print report by selecting

either Email Report or Print Report.

• Congure eKEY Alerts

1. Log in to SupraWEB.

2. Select eKEY Alerts (found in the Quick

Links menu).

3. Read and accept the end user license

agreement (EULA) and privacy policy if

prompted.

4. Enter contact name with either an email

address or SMS email address.

5. Enter custom text message (optional).

6. Select Save.

• Change Password

1. Log in to SupraWEB.

2. Select Update Login Settings in the

Account Settings section of the Settings

page.

3. Congure desired login settings, then

select Save.

Home Tour Application

Overview

Add value and better understand your home buyers by helping them stay connected to the showing experience.

Instant and at your service

• Capture home buyer preferences automatically in real-time—enable them to easily share feedback with their

friends and family.

• Help home buyers never forget a home—give them the power to rate homes and monitor favorites.

• Stay up to date with home buyer preferences to help close sales faster.

Installation

NOTE: Exact user experience may dier based on device, operating system, or data provider.

Requirements

• Cellular or Wi-Fi data connection

• Android 5.0 or IOS 10.0 (or later versions)

• Invite email sent from eKEY Pro to buyer.

Download and Install the Home Tour App

1. Download and install the Home Tour application from your device application store.

2. Enter your email address and unlock code.

Note: A quick-launch URL is included in the Home Tour invitation email and can be clicked to enter your email

address and unlock code. In case of any problems with the quick link, a temporary unlock code with alternative

instructions is also included in the invitation email.

3. Read and agree to the end user license agreement (EULA) and privacy policy.

4. Select Submit.

Operation

NOTE: Exact user experience may dier based on device, operating system, or data provider.

Requirements

• Cellular or Wi-Fi data connection

• Android 5.0 or IOS 10.0 (or later versions)

Find Homes

Search for property listings based on custom

search lters.

1. Open the Supra Home Tour app.

2. Apply search lters.

3. Select Search.

Agent Recommends

View listings recommended by your agent. 1. Open the Supra Home Tour app.

2. Click icon on right side of screen.

3. View recommended listings.

Saved

View listings you’ve saved. 1. Open the Supra Home Tour app.

2. Click icon in middle of screen.

3. View saved listings.

Settings

Change settings, create home rateing template,

view tutorial, glossary, EULA, privacy policy, or

delete account.

1. Open the Supra Home Tour app.

2. Click icon in upper right corner of screen.

3. Change settings as desired.

Location

Find out exactly where each property is

located, based on GPS coordinates.

Note: Location services must be turned on and

permissions granted to the Home Tour app. Supra

does not track location.

1. Open the Supra Home Tour app.

2. Click icon in upper right corner of screen,

right under Settings icon.

3. View listing location on street map.

Sort

Sort listings according to price, status, or ZIP

code.

1. Open the Supra Home Tour app.

2. Click icon in left side of screen.

3. Sort listings as desired.

Saved or Rated

Indicates Saved or Rated listings. 1. Open the Supra Home Tour app.

2. Click icon in upper right corner of listing.

3. Adds listing to saved listings.

Rejected Yes or No?

Indicates whether a buyer has rejected a property. 1. Open the Supra Home Tour app.

2. Click icon in upper right corner of listing.

3. Removes listing from saved listings

and prevents listing from showing up in

searches.