1
How Doctors Feel About
Electronic Health Records
National Physician Poll
by The Harris Poll
2
Background, Objectives, and Methodology
New research from Stanford Medicine, conducted with
The Harris Poll examined perceptions of EHR systems
among primary care physicians (PCPs). The research will
inform a white paper drafted by Stanford Medicine, one
that is focused on identifying what problems doctors are
encountering with EHRs, and then implementing
solutions.
Qualified respondents were:
ü PCPs (Primary medical specialty defined
as Family Practice, General Practice, or
Internal Medicine)
ü Licensed to practice in the United States
ü Using their current EHR system for a least
one month
Method Statement (to be included in all materials for public release):
The survey was conducted online by The Harris Poll on behalf of Stanford Medicine
between March 2 and March 27, 2018 among 521 PCPs licensed to practice in the
U.S. who have been using their current EHR system for at least one month.
Physicians were recruited via snail mail from the American Medical Association
(AMA) Masterfile. Figures for years in practice by gender, region, and primary
medical specialty were weighted where necessary to bring them into line with their
actual proportions in the population of PCPs in the U.S.
Throughout this report:
• Percentages may not add up to 100% due to weighting and/or computer
rounding and the acceptance of multiple responses.
• Unless otherwise noted, results for the Total (all responding PCPs)
are displayed.
3
Key Takeaways
1. Doctors see value in EHRs, but want substantial improvements.
• While roughly two-thirds of PCPs think EHRs have generally led to improved care (63%) and are at least somewhat satisfied with
their current EHR systems (66%), they continue to report problems
• Four in 10 PCPs (40%) believe there are more challenges with EHRs than benefits
• 62% of time devoted to each patient is being spent in the EHR and half of office-based PCPs (49%) think using an EHR actually
detracts from their clinical effectiveness
• Seven out of 10 physicians (71%) agree that EHRs greatly contribute to physician burnout
• Six out of 10 physicians (59%) think EHRs need a complete overhaul
2. EHRs aren’t seen as powerful clinical tools; their primary value, according to PCPs, is data storage (44%).
• Only 8% say the primary value of their EHR is clinically related
3. Physicians agree on what needs to be fixed right away, and what needs to be fixed over the next decade:
• Nearly three out of four PCPs (72%) think that improving EHRs’ user interfaces could best address EHR challenges in the
immediate future
• Seven out of 10 PCPs (67%) think solving interoperability deficiencies should be the top priority for EHRs in the next decade—
and 43% want improved predictive analytics to support disease diagnosis, prevention, and population health management
The Harris Poll, on behalf of Stanford Medicine, conducted a comprehensive survey of over 500 primary-care physicians (PCPs) on electronic health
records (EHRs). Some key findings include:
4
Executive Summary
5
Despite 70% saying EHRs have improved over the last five years, more than half still agree that:
ü EHRs need a complete overhaul (59%)
ü Using an EHR detracts from their professional satisfaction (54%)
Doctors see value in EHRs, but want substantial improvements.
Six in 10 agree that EHRs have led to improved patient care,
both in general (63%), and within their practice (61%).
Two-thirds of PCPs (66%) report that they are
satisfied with their current EHR system.
However, only one in five (18%) are very satisfied.
18% Very satisfied
48% Somewhat satisfied
21% Somewhat dissatisfied
13% Very dissatisfied
48%
13%
18%
21%
6
12
8
11
While only 3% of PCPs don’t see any value in their EHR system, time constraints take a toll and patient
relationships suffer:
31 min
spent on behalf of
each patient; 19 of
which spent in EHR
74%
71%
69%
Seven in 10 agree that
More time spent in EHR than with patient
Using an EHR has increased the total # of hours
I work on a daily basis
EHRs contribute greatly to physician burnout
Using an EHR takes valuable time away from
my patients
Seven in 10 disagree that
My EHR has strengthened
my patient relationships
Interacting with patient during visit
Interacting with EHR during visit
Interacting with EHR outside visit
69%
Time spent on EHRs effects patients relationships.
7
44% 8%
Physicians see EHRs as a storage—not clinical—tool;
about half say it detracts from their clinical effectiveness.
Nearly half of PCPs (44%) say the primary value
of their EHR is digital storage, while less than
one in 10 (8%) cite key clinically related items
such as disease prevention/management (3%),
clinical decision support (3%), and patient
engagement (2%).
Half agree that using an EHR detracts from
their clinical effectiveness
49%
agree
17%
32%
Strongly agree
Somewhat agree
8
99%
97%
88%
86%
Maintain a high-quality record of
patient data in the EHR over time
Provide an intuitive user experience
Providing clinical decision support in
the moment of care
Identifying high risk patients in my
patient panel
The EHR abilities nearly all PCPs agree are
important are related to technology; fewer say
clinical abilities are as important.
The top items PCPs are most satisfied with are
also more technological than clinical:
73%
71%
65%
60%
Maintain a high-quality record of patient
data in the EHR over time
Providing patients with access to
medical records
Sharing information with providers
across the care continuum
Supporting practice management/
revenue cycle management needs
Physicians see EHRs as a storage—not clinical—tool;
about half say it detracts from their clinical effectiveness. (cont.)
9
91%
97%
91%
94%
86%
88%
95%
99%
85%
72%
80%
44%
54%
50%
56%
52%
56%
65%
73%
60%
53%
71%
Change or adapt in response to user feedback
Provide an intuitive user experience
Facilitate better patient-provider interaction
Coordinate care for patients with complex conditions
Identify high-risk patients in my patient panel
Provide clinical decision support in the moment of care
Share information with providers across the care continuum
Maintain a high-quality record of patient data in the EHR over time
Support my practice management/revenue cycle management needs
Engage patients in prescribed care plans through mobile technologies
Provide patients with access to their medical records
Important (NET) Satisfied (NET)
Importance of vs. Satisfaction with EHR Abilities
Difference
(Important – Satisfied)
47%
43%
41%
38%
34%
32%
30%
26%
25%
19%
9%
Some of the most important EHR capabilities are where PCPs believe
the technology is falling short.
Focus
improvements
on the user
experience
10
97%
91% 91%
54%
44%
50%
Provide an intuitive user experience Change or adapt in response to user feedback Facilitate better patient-provider interaction
Important Satisfied Important Satisfied Important Satisfied
What nine in 10 physicians want: EHRs to be more intuitive
and responsive.
PCPs agree that three features are crucial for EHRs: an intuitive user experience, adapting to feedback,
and helping improve interactions between patients and providers. For all three, only half of PCPs are
satisfied with their EHRs’ performance at the moment.
11
72%
48%
38%
Most EHR tasks that I perform cannot be
completed by anyone other than a
trained physician
Over one-quarter of PCPs (27%) indicate that
developing Artificial Intelligence (AI)
assistants to support physicians with patient
care and practice administration is a long-
term EHR development they’d like to see in
the next 10 years.
The short-term improvement physicians want most? Improved
interface design.
Top three improvements PCPs want to see in the
short term:
Other solutions and EHR attitudes suggest
there is also opportunity to re-imagine care
teams and delegate or automate EHR tasks:
Improve EHR user interface design to
eliminate inefficiencies and reduce screen
time
Shift more EHR data entry to
support staff
Use of highly accurate voice recording
technology that acts as a scribe during
patient visits
69%
disagree
22%
47%
Strongly disagree
Somewhat disagree
12
The biggest long-term development physicians want to see with EHRs:
improved interoperability and predictive analytics.
Over the next decade, PCPs would most like to see…
Interoperability (system-wide information sharing) deficiencies
solved
Improved predictive analytics to support disease diagnosis,
prevention, and population health management
Integrated financial information in the EHR to help patients
understand the costs of their care options
67%
43%
32%
13
48%
Healthcare IT too
fragmented and
disconnected
48%
Cost to physician/
practice
1 in 2 cite: 1 in 3 cite:
30%
Financial interests within the
healthcare industry are too
entrenched to change the
status quo
Nearly one in three PCPs think entrenched financial interests will be
an obstacle.
PCPs see the following as the biggest obstacles to future changes: cost, structure, and incentives.
14
12
8
9
29 min
spent on behalf
of each patient;
17 of which spent
in EHR
Nearly half of office-based PCPs see digital storage as the primary value of EHRs.
47%
13%
10%
31%
23%
23%
Digital storage
Care coordination
Billing/revenue cycle
82%
95%
Having access to digital patient
data is imperative to high quality
care
Agreement with:
Interacting with
patient during visit
Interacting with
EHR during visit
Interacting with EHR
outside visit
Office-based
12
10
15
37 min
spent on behalf of
each patient; 25 of
which spent in EHR
Hospital-based
Primary value of EHR:
Hospital-basedOffice-based
Hospital-basedOffice-based
Differences emerge between PCPs based in an office and those based in a
hospital.
Office-based PCPs
take a harsher view
toward EHRs.
51%
50%
44%
36%
31%
28%
Using an EHR detracts from my
clinical effectiveness
I often use other means as work
arounds for my EHR
There are more challenges to using
EHRs than benefits
Agreement with:
Office-based
Hospital-based
15
Detailed Findings
16
18%
Very satisfied
48%
Somewhat satisfied
21%
Somewhat dissatisfied
13%
Very dissatisfied
Lukewarm satisfaction: Only one in five PCPs is “very satisfied” with
EHRs—about the same who are “somewhat dissatisfied.”
EHR Satisfaction
Base: All qualified respondents (n=521). Q805: Overall, how satisfied are you with your current EHR system?
66%
Satisfied (Net)
34%
Dissatisfied (Net)
17
11%
29%
28%
24%
41%
2%
5%
9%
7%
28%
37%
49%
43%
38%
26%
51%
17%
19%
30%
4%
I wish I had more time to spend with patients
I am satisfied with the amount of engagement I have with my patients during visits
I rarely have time to address all patients’ questions/concerns
Using an EHR takes valuable time away from my patients
My EHR has strengthened my patient relationships
EHR systems take away valuable time PCPs wish they had to spend
with patients.
Agree (Net)
87%
66%
62%
69%
31%
Patient Care Attitudes
Base: All qualified respondents (n=521). Q715: How much do you agree or disagree with each of the following statements?
Base: All qualified respondents (n=521). Q820: How much do you agree or disagree with each of the following statements?
Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree
Patient Care Attitudes and the EHR Impact
Patient Relationships and Time Constraints
EHR Impact
18
34%
23%
21%
*
11%
6%
5%
1%
29%
34%
29%
12%
25%
37%
45%
87%
Using an EHR detracts from my professional satisfaction
EHRs contribute greatly to physician burnout
Using an EHR has increased the total number of hours I work on a daily basis
Having a good relationship with my patients contributes significantly to my
professional satisfaction
Seven in 10 PCPs say EHRs increase daily hours worked and contribute
greatly to burnout.
Agree (Net)
99%
74%
71%
54%
Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree
Base: All qualified respondents (n=521). Q715: How much do you agree or disagree with each of the following statements?
Base: All qualified respondents (n=521). Q820: How much do you agree or disagree with each of the following statements?
Patient Care Attitudes and the EHR Impact
Professional Satisfaction
Patient Care Attitudes
EHR Impact
19
12%
15%
32%
25%
26%
36%
4%
4%
25%
12%
13%
14%
34%
50%
28%
49%
49%
32%
51%
31%
15%
14%
13%
17%
Having access to digital patient data is imperative to provide high quality care
I have the tools needed to provide high-quality care
I feel less clinically effective than I did five years ago^
In general, EHRs have led to improved patient care
My EHR has led to improved patient care in my practice
Using an EHR detracts from my clinical effectiveness
While a majority of PCPs believe EHRs have led to improved patient care, nearly half
still feel their clinical effectiveness has been negatively impacted.
Agree (Net)
84%
81%
42%
63%
61%
49%
^Reduced base (those in practice 5+ years) : Total n=483;
10-20 years in practice n=175; 21+years in practice n=240
Base: All qualified respondents (n=521). Q715: How much do you agree or disagree with each of the following statements?
Base: All qualified respondents (n=521). Q820: How much do you agree or disagree with each of the following statements?
Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree
Patient Care Attitudes and the EHR Impact
Quality of Care and Clinical Effectiveness
Patient Care Attitudes
EHR Impact
20
70%
59%
48%
47%
44%
40%
31%
47%
44%
37%
25%
29%
29%
21%
22%
15%
19%
28%
23%
12%
10%
23%
26%
38%
30%
40%
33%
48%
8%
14%
6%
17%
8%
26%
21%
Opportunity to
re-imagine care teams
& delegate EHR tasks
Things are getting better, but many PCPs still say a complete overhaul is
needed and nearly half are using work-arounds often.
Agree (Net)
Base: All qualified respondents (n=521). Q820: How much do you agree or disagree with each of the following statements?
EHRs have improved over the last five years
EHRs need a complete overhaul
My EHR is personalized to my individual role in care delivery
I often use other means (paper notes, scanning, faxing)
as work arounds for my EHR
My EHR has adequate tools to help me navigate payment reform
There are more challenges to using EHR’s than there are benefits
Most EHR tasks that I perform cannot be completed
by anyone other than a trained physician
Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree
Additional EHR Attitudes
21
24%
18%
13%
10%
9%
8%
8%
5%
4%
-2%
-1%
3%
2%
2%
4%
3%
2%
1%
1%
1%
1%
1%
49%
50%
41%
42%
48%
39%
33%
31%
21%
23%
23%
23%
29%
44%
44%
41%
51%
58%
63%
74%
74%
76%
Engage patients in prescribed care plans through mobile technologies
Provide patients with access to their medical records
Support my practice management/revenue cycle management needs
Identify high risk patients in my patient panel
Provide clinical decision support in the moment of care
Facilitate better patient-provider interaction
Change or adapt in response to user feedback
Coordinate care for patients with complex conditions
Share information with providers across the care continuum
Provide an intuitive user experience
Maintain a high-quality record of patient data in the EHR over time
Base: All qualified respondents (n=521). Q825: How important is it that an EHR system have the ability to do each of the following?
Not at all important Not very important Somewhat important Very important
99%
97%
95%
94%
91%
91%
88%
86%
85%
80%
72%
Importance of EHR Abilities
Nearly all PCPs agree on what the most important abilities of EHRs
are.
Important (Net)
22
26%
17%
14%
11%
19%
13%
14%
9%
14%
6%
8%
29%
29%
27%
27%
26%
28%
26%
20%
19%
17%
15%
2%
3%
6%
8%
1%
4%
3%
11%
3%
6%
3%
32%
37%
37%
41%
34%
39%
38%
43%
36%
50%
38%
12%
14%
16%
13%
20%
17%
18%
17%
29%
21%
35%
Change or adapt in response to user feedback
Facilitate better patient-provider interaction
Identify high risk patients in my patient panel
Engage patients in prescribed care plans through mobile technologies
Provide an intuitive user experience
Provide clinical decision support in the moment of care
Coordinate care for patients with complex conditions
Support my practice management/revenue cycle management needs
Share information with providers across the care continuum
Provide patients with access to their medical records
Maintain a high-quality record of patient data in the EHR over time
Very dissatisfied Somewhat dissatisfied NA Somewhat satisfied Very satisfied
73%
71%
65%
60%
56%
56%
54%
53%
52%
50%
44%
Less than half of physicians are satisfied with their EHRs’ ability to
change or adapt.
Satisfaction with EHR Abilities
Base: All qualified respondents (n=521). Q830: How satisfied are you with your EHR system’s ability to do each of the following?
Satisfied (Net)
23
2%
21%
27%
29%
29%
38%
48%
72%
Other
Better tools to manage quality reporting and billing administration
Better training on how to maximize the value of my EHR
Offer more modular versions of EHR software, such that it can be more customizable to specific
practice needs
Provide more real-time and relevant clinical decision support tools for physicians in the
moment of the patient visit
Use of highly accurate voice recording technology that acts as a scribe during patient visits
Shift more EHR data entry to support staff (nurse, PA, etc.)
Improve EHR user interface design to eliminate inefficiencies and reduce screen time
“Offer versions without useless
‘meaningful
use’ bloatware”
“Current EHR is brimming with useless info from all
sorts of health care providers. Vanishingly little is
usable clinical information.”
Nearly three in four PCPs want EHRs to improve their user interfaces.
Base: All qualified respondents (n=521). Q845: Please consider shorter-term developments and solutions that could help alleviate EHR challenges. Which of the following could best address these challenges in the immediate future? Please select up to three responses.
Short-Ter m EHR Developments
(up to 3 responses were selected)
Opportunity to re-imagine
care teams & delegate
EHR tasks
24
6%
22%
27%
28%
29%
32%
43%
67%
Other
Integrating social datasets into the context of patient health within the EHR workflow
Developing Artificial Intelligence (AI) assistants to support physicians with patient care and practice
administration
Harnessing the Internet of Things in medicine by integrating Internet-connected medical devices into
clinical workflows
Making virtual care a standard part of medical practice
Integrating financial information into the EHR to help patients understand the costs of their care
options
Improving predictive analytics to support disease diagnosis, prevention, and population health
management
Solving interoperability (system-wide information sharing) deficiencies through various strategies
“Improved operability, ease of use, less
clicks and box checking, less time
requirement of charting”
“Current EHR is full of stuff geared
toward billing and not toward
excellent patient care”
The biggest long-term fix: EHRs sharing information with
other systems.
Base: All qualified respondents (n=521). Q835: Which of the following EHR developments would you most like to see realized in the next 10 years? Please select up to three responses.
Long-Term EHR Developments
(up to 3 responses were selected)
Opportunity to re-imagine care
teams & delegate EHR tasks
25
1%
2%
6%
7%
13%
13%
17%
18%
19%
27%
30%
31%
48%
48%
Other
Cultural barriers within my organization
Lack of clinical evidence
Cultural barriers within the health care industry at large
Financial interests within my organization are too entrenched to change the status quo
Patient privacy concerns (HIPAA)
Lack of favorable government policies
IT security
Payment/reimbursement models
Lack of time (too busy to implement new technologies)
Financial interests within the health care industry are too entrenched to change the status quo
EHR vendors aren’t concerned about improving user experience for physicians
Cost (to the physician/practice)
Health care IT is too fragmented and disconnected
“IT’s lack of understanding of
healthcare workflow and needs”
“Those developing changes aren’t involved
with seeing patients at the point of care”
The two biggest challenges PCPs see: fragmented IT in healthcare, and
cost to the physician/practice.
Base: All qualified respondents (n=521). Q840: What are the biggest obstacles standing in the way of these types of EHR developments in the future? Please select up to three responses.
Obstacles to Achieving Long-Term EHR Developments
(up to 3 responses were selected)
26
Only 8% say the primary
value of their EHR is
clinically related
44%
16%
13%
12%
3%
3%
2%
3%
3%
Digital storage
Care coordination
Billing/revenue cycle
Quality reporting
Disease prevention/management
Clinical decision support
Patient engagement
Other
Nothing; I do not see any value in
my EHR system
For seven out of 10 PCPs, the primary value of EHRs is either a basic
tech or administrative function.
Base: All qualified respondents (n=521). Q850: In your opinion, what is the primary value of your EHR system as it’s currently being used today?
Primary Value of EHR
Most other mentions specifically
point to e-prescribing.
27
70%
30%
Clinical tasks
Administrative tasks
Average Time Spent During and Outside of Patient Visit
11.8 minutes
Interacting directly with a patient
during a visit
8.3 minutes
Interacting with the EHR system
during a patient visit
10.6 minutes
Interacting with the EHR system
outside of a patient visit
20.1 minutes
Total time spent in each patient visit
30.8 minutes
Total time spent on each patient
(during and outside of visit)
Proportion of EHR Time Spent on Tasks
18.9 minutes
Total time spent
in EHR
On average, PCPs spend more time interacting with the EHR than with
the patient.
Base: All qualified respondents (n=521). Q854: How much time is spent on each of the following activities for a typical established/return patient?
Base: All qualified respondents (n=521). Q870: What proportion of the total EHR screen time you spend is spent on clinical vs. administrative tasks?
Hospital-based PCPs
spend more time than office-based
PCPs interacting with the EHR both during
the visit (10.0 vs. 7.6 minutes) and outside
the visit (14.5 vs. 8.9 minutes).
62% of time devoted to each
patient is being spent in the EHR
Clinical tasks
are time consuming
possibly due to
poor user interface
28
Key
features
to improve
Satisfied (Net)
88%
71%
61%
60%
74%
20%
28%
28%
19%
8%
5%
11%
11%
10%
4%
52%
45%
46%
56%
38%
22%
15%
15%
15%
50%
1%
17%
73%
79%
83%
94%
None of these
Telemedicine
Quality reporting tools
EHR alerts
Patient portal
e-Prescribing
Very Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Very Satisfied
EHR Features
While most PCPs have and are satisfied with e-Prescribing, many are less
satisfied with EHR alerts and quality reporting tools.
*Caution: Small base size (n<100). Results should be interpreted as directional only.
*
EHR Feature Satisfaction
Among those who have each feature
Base: All qualified respondents (n=521). Q810: Which of the following features, if any, does your EHR have?
Base: All qualified respondents (n=521). Q815: How satisfied are you with each of these features provided by your EHR?
29
79%
12%
5%
3%
*
Manually self-enter (free-text typing,
structured data forms, etc.)
Self-enter using voice recognition
software
Dictate using a recording device and
use transcription service
Someone else (scribe, other staff
member, etc.) enters for me
Other
Method for Entering Notes into EHR Satisfaction with Voice Recognition Technology
12%
Very satisfied
50%
Somewhat satisfied
25%
Somewhat dissatisfied
13%
Very dissatisfied
62%
Satisfied (Net)
38%
Dissatisfied (Net)
Among those who use voice recognition technology**
**Caution: Small base size (n<100). Results should be interpreted as directional only.
Mean # minutes
spent in EHR
19.4
17.2**
17.1^
16.8^
20.8^
^Caution: Very small base size (n<30). Results should be interpreted as directional only.
The majority of PCPs are manually self-entering their notes, with only
a small proportion using alternative means.
Base: All qualified respondents (n=521). Q875: Which of the following best describes how you enter most of your notes into the EHR system?
Base: All qualified respondents (n=521). Q880: How satisfied are you with the voice recognition technology you use to enter your notes into the EHR?
Using alternative
means of note
entry could save
a few minutes of
time spent
in the EHR**
30
20.7
20.5
20.8
20.0
20.3
19.9
20.0
19.3
19.1
18.8
18.2
18.0
18.0
17.2
17.1
14.0
15.3
17.1
16.6
17.3
17.6
18.2
18.6
18.9
19.0
20.7
20.5
20.6
20.3
20.7
Using an EHR has increased the total number of hours I work on a daily basis
EHRs contribute greatly to physician burnout
Using an EHR detracts from my clinical effectiveness
Using an EHR takes valuable time away from my patients
Using an EHR detracts from my professional satisfaction
EHRs need a complete overhaul
There are more challenges to using EHR's than there are benefits
I often use other means (paper notes, scanning, faxing, etc.) as work arounds for my EHR
My EHR has strengthened my patient relationships
Most EHR tasks that I perform cannot be completed by anyone other than a trained physician
EHRs have improved over the last five years
My EHR has led to improved patient care in my practice
In general, EHRs have led to improved patient care
My EHR has adequate tools to help me navigate payment reform
My EHR is personalized to my individual role in care delivery
Agree (NET) Disagree (NET)
DIFFERENCE
(Agree-Disagree)
6.6
5.2
3.7
3.4
3.0
2.3
1.8
0.7
0.2
-0.3
-2.5
-2.5
-2.6
-3.1
-3.6
Mean Number of Minutes Spent in the EHR by Agreement with Statements
Those who agree
with these
statements spend
significantly
more time in the EHR
than those who
disagree
PCPs who agree that EHRs increase daily hours worked and that they contribute greatly to
physician burnout spend over 5 minutes more per patient visit in the EHR than those who
disagree with those statements.
Base: All qualified respondents (n=521). Q820: How much do you agree or disagree with each of the following statements?
Those who agree
with these
statements spend
significantly
less time in the EHR
than those who
disagree
31
Physician Profile
32
30%
69%
*
Academic
Community
Other
44%
31%
18%
6%
-
Adult and Geriatric (19+)
All ages (0+)
Geriatric only (65+)
Adult only (19-64)
Pediatric only (<19)
39%
31%
30%
< 10 Years
10-20 Years
21+ Years
2%
47%
51%
General Practice
Family Practice
Internal Medicine
38%
Female
62%
male
47.2
Mean Age
Primary Medical Specialty Years in Practice
Mean:
16.3
Weekly Patient Volume Patient Population Practice Setting
Gender/Age
69%
Office/Clinic
23%
Hospital/Lab
4%
Equally Office/ Hospital
4% Other
Office Setting Hospital Setting
20%
Solo Practice
43%
Single-Specialty
Practice
34%
Multi-Specialty
Practice
3% Other
# Payers Submitted Claims To in Past Year
Base: n=398
Base: n=116
Physician Profile
32%
22%
47%
10 or less
11+
Not Sure
Mean:
11.6
22%
61%
17%
≤50
51-100
101+
Mean:
82.1
Base: All qualified respondents (n=521) (Unless otherwise specified)
33
39%
10%
51%
1 month to
less than 1 year
1 year to
less than 5 years
5 years
or more
Duration of Current EHR Use Technology Adoption
Early Majority
“I like to try new
technologies but only after
other people have tried them
and recommended them to
me.”
Late Majority
“I like to try new
technologies only
after they have been
in the marketplace for
a while.”
Early adopters
“I like to try new
technologies as soon
as they come out.”
55%
Laggards
“I rarely like
to try new
technologies.”
23%
20%
2%
EHR and Technology Background
Base: All qualified respondents (n=521). Q610: How long have you actively been utilizing this EMR/EHR system?
Base: All qualified respondents (n=521). Q720: Which of the following statements describes you best?
39%
51%
