HP Officejet H470 Series Printer User Guide

Podręcznik użytkownika

HP Officejet H470 Printer series

User Guide

HP Officejet H470 Printer series

User Guide

Development Company, L.P.

Edition 1, 2/2007

Reproduction, adaptation or

translation without prior written

permission is prohibited, except as

allowed under the copyright laws.

The information contained herein is

subject to change without notice.

The only warranties for HP products

and services are set forth in the

express warranty statements

accompanying such products and

services. Nothing herein should be

construed as constituting an

additional warranty. HP shall not be

liable for technical or editorial errors

or omissions contained herein.

Security, Inc. Created 1991. All rights

reserved.

License to copy and use this software

is granted provided that it is identified

as the "RSA Data Security, Inc. MD4

Message-Digest Algorithm" in all

material mentioning or referencing

this software or this function.

License is also granted to make and

use derivative works provided that

such works are identified as "derived

from the RSA Data Security, Inc. MD4

Message-Digest Algorithm" in all

material mentioning or referencing the

derived work.

RSA Data Security, Inc. makes no

representations concerning either the

merchantability of this software or the

suitability of this software for any

particular purpose. It is provided "as

is" without express or implied

warranty of any kind.

These notices must be retained in any

copies of any part of this

documentation and/or software.

Hewlett-Packard Company

notices

The information contained in this

document is subject to change without

notice.

adaptation, or translation of this

material is prohibited without prior

written permission of Hewlett-

Packard, except as allowed under

The only warranties for HP products

and services are set forth in the

express warranty statements

accompanying such products and

services. Nothing herein should be

construed as constituting an

additional warranty. HP shall not be

liable for technical or editorial errors

or omissions contained herein.

Acknowledgements

Windows and Windows XP are U.S.

registered trademarks of Microsoft

Corporation. Windows Vista is either a

registered trademark or trademark of

Microsoft Corporation in the United

States and/or other countries.

Adobe® and Acrobat® are

trademarks of Adobe Systems

Incorporated.

The Bluetooth trademarks are owned

by its proprietor and used by Hewlett-

Packard Company under license.

Safety information

Always follow basic safety

precautions when using this product

to reduce risk of injury from fire or

electric shock.

1. Read and understand all

instructions in the documentation that

comes with the HP Printer.

2. Use only a grounded electrical

outlet when connecting this product to

a power source. If you do not know

whether the outlet is grounded, check

with a qualified electrician.

3. Observe all warnings and

instructions marked on the product.

4. Unplug this product from wall

outlets before cleaning.

5. Do not install or use this product

near water, or when you are wet.

6. Install the product securely on a

stable surface.

7. Install the product in a protected

location where no one can step on or

trip over the line cord, and the line

cord cannot be damaged.

8. If the product does not operate

normally, see

Maintain and

troubleshoot.

9. There are no user-serviceable parts

inside. Refer servicing to qualified

service personnel.

Contents
1 Get started
Find other resources for the product .........................................................................................6
Accessibility ..............................................................................................................................7
Understand the device parts .....................................................................................................8
Front view ...........................................................................................................................8
Back and side view .............................................................................................................9
Control Panel ....................................................................................................................10
Bottom view ......................................................................................................................11
Travel tips ...............................................................................................................................11
2 Install the accessories
Install and use the battery .......................................................................................................13
Battery safety ....................................................................................................................13
Understand the battery .....................................................................................................14
Charge and use the battery ..............................................................................................15
Install and use 802.11 and Bluetooth accessories ..................................................................16
Install the 802.11 or Bluetooth wireless USB accessory ...................................................16
802.11 and Bluetooth wireless printing .............................................................................17
About 802.11 ..............................................................................................................17
About Bluetooth ..........................................................................................................18
3 Use the device
Select print media ...................................................................................................................19
Tips for selecting and using print media ...........................................................................19
Understand specifications for supported media ................................................................21
Understand supported sizes .......................................................................................21
Understand supported media types and weights ........................................................23
Set minimum margins .......................................................................................................23
Load media .............................................................................................................................24
Change print settings ..............................................................................................................24
To change settings from an application for current jobs (Windows) .................................. 25
To change default settings for all future jobs (Windows) ..................................................25
To change settings (Mac OS) ...........................................................................................25
Use the HP Solution Center (Windows) ..................................................................................25
Print on both sides (duplexing) ...............................................................................................26
Guidelines for printing on both sides of a page .................................................................26
To perform duplexing (Windows) ......................................................................................26
To perform duplexing (Mac OS) ........................................................................................ 27
Print on special and custom-sized media ...............................................................................27
To print on special or custom-sized media (Windows) ......................................................27
To print on special or custom-sized media (Mac OS) .......................................................27
Print borderless ......................................................................................................................28
To print a borderless document (Windows) ......................................................................28
To print a borderless document (Mac OS) ........................................................................29
1

Print from mobile devices .......................................................................................................29
Print digital photographs ...................................................................................................29
To print with six-ink color ............................................................................................30
Guidelines for printing photographs ............................................................................30
To print from a PictBridge-compatible camera ............................................................31
To transfer photos to your computer ...........................................................................31
Print from mobile phones ..................................................................................................31
To install the Mobile Printing Application on the phone ..............................................32
To print from a mobile phone ......................................................................................32
Print from Pocket PC devices ...........................................................................................32
To install HP Mobile Printing for Pocket PC ................................................................33
To print from Pocket PC devices ................................................................................33
Print from Palm OS devices ..............................................................................................34
To install Printboy .......................................................................................................34
To install a wireless card ............................................................................................34
To print using standard Palm OS applications ............................................................35
To choose a default printer (optional) .........................................................................35
To print using Documents To Go ................................................................................35
Use memory devices ..............................................................................................................35
Print from memory cards and USB Flash drives ...............................................................35
Cancel a print job ....................................................................................................................37
4 Configure and manage
Manage the device .................................................................................................................38
Monitor the device ............................................................................................................38
Administer the device .......................................................................................................39
Use device management tools ...............................................................................................39
Toolbox (Windows) ...........................................................................................................40
To open the Toolbox ...................................................................................................40
Toolbox tabs ...............................................................................................................40
HP Printer Utility (Mac OS) ...............................................................................................41
To open the HP Printer Utility .....................................................................................41
HP Printer Utility panels ..............................................................................................42
Network Printer Setup Utility (Mac OS) .............................................................................42
Toolbox software for PDAs (Pocket PC and Palm OS) .....................................................42
HP Instant Support ...........................................................................................................43
Security and privacy ...................................................................................................43
To gain access to HP Instant Support ........................................................................43
myPrintMileage .................................................................................................................43
Understand the device information pages ..............................................................................44
Print device information pages from the control panel ......................................................44
Print device information pages from the software .............................................................45
Configure the device (Windows) .............................................................................................45
Direct connection ..............................................................................................................46
To install the software before connecting the device (recommended) ........................46
To connect the device before installing the software ..................................................46
To share the device on a locally shared network ........................................................47
Configure the device (Mac OS) ..............................................................................................47
To install the software .......................................................................................................47
To share the device on a locally shared network ..............................................................48
Uninstall and reinstall the software .........................................................................................48
2

802.11 wireless connection ....................................................................................................50
About the wireless profile switch .......................................................................................51
About 802.11 wireless network settings ............................................................................51
Set up for 802.11 using factory defaults ...........................................................................52
To set up using ad hoc mode and factory defaults with a USB cable (Windows
and Mac OS) ............................................................................................................... 53
To set up using ad hoc mode and factory defaults with no USB cable (Windows) .....53
To set up a computer to computer (ad hoc) connection using factory defaults
with no USB cable (Mac OS) ......................................................................................54
Set up for 802.11 on existing (non-default) networks ........................................................54
To set up on an existing network with a USB cable (Windows or Mac OS) ................55
To set up on an existing network with no USB cable ..................................................55
Configure and use 802.11 wireless profiles ......................................................................56
To configure 802.11 wireless profiles (Windows) ........................................................56
To configure 802.11 wireless profiles (Mac OS) .........................................................57
Use the wireless profile switch ..........................................................................................57
Reset 802.11 wireless profiles to factory defaults .............................................................58
Configure multiple printers for 802.11 (Windows) .............................................................59
Bluetooth wireless connection ................................................................................................59
Set up a Bluetooth wireless connection ............................................................................60
Configure Bluetooth wireless settings ...............................................................................61
Bluetooth wireless settings options ...................................................................................62
Bluetooth device address ...........................................................................................62
Bluetooth device name ...............................................................................................62
PIN code (Pass Key) ..................................................................................................63
Reset device access ...................................................................................................64
To reset to factory default settings ..............................................................................64
To turn off Bluetooth ...................................................................................................64
Bluetooth discovery ..........................................................................................................64
Bluetooth fonts ..................................................................................................................64
Wireless configuration page .............................................................................................65
Bonding ............................................................................................................................65
Bluetooth wireless profiles ................................................................................................65
5 Maintain and troubleshoot
Work with print cartridges .......................................................................................................67
Replace the print cartridges ..............................................................................................67
Align the print cartridges ...................................................................................................70
Print with a single print cartridge .......................................................................................71
Calibrate color ..................................................................................................................71
Maintain the device ...........................................................................................................71
Clean the device .........................................................................................................72
Clean the print cartridges ............................................................................................72
Store printing supplies ......................................................................................................75
Store print cartridges ..................................................................................................75
Replace the ink service module ..............................................................................................76
Troubleshooting tips and resources ........................................................................................76
Contents
3

Solve printing problems ..........................................................................................................77
The device shuts down unexpectedly ...............................................................................77
All device lights are on or flashing ....................................................................................78
The device is not responding (nothing prints) ...................................................................78
Device does not accept print cartridge ..............................................................................79
Device takes a long time to print .......................................................................................79
Blank or partial page printed .............................................................................................80
Something on the page is missing or incorrect .................................................................80
Placement of the text or graphics is wrong .......................................................................81
Poor print quality and unexpected printouts ............................................................................82
General tips ......................................................................................................................82
Meaningless characters print ............................................................................................83
Ink is smearing .................................................................................................................84
Ink is not filling the text or graphics completely .................................................................85
Output is faded or dull colored ..........................................................................................85
Colors are printing as black and white ..............................................................................86
Wrong colors are printing ..................................................................................................86
Printout shows bleeding colors .........................................................................................87
Colors do not line up properly ...........................................................................................87
Lines or dots are missing from text or graphics ................................................................87
Solve paper-feed problems .....................................................................................................88
Media is not supported for the device ...............................................................................88
Media is not picked up ......................................................................................................88
Media is not coming out correctly .....................................................................................88
Pages are skewing ...........................................................................................................89
Multiple pages are being picked up ..................................................................................89
Troubleshoot installation issues ..............................................................................................89
Hardware installation suggestions ....................................................................................89
Software installation suggestions ...................................................................................... 90
Problems setting up 802.11 or Bluetooth wireless communication ...................................90
Check the wireless printer accessory .........................................................................91
Check the wireless settings ........................................................................................91
Check the network communication .............................................................................91
Check the wireless signal ...........................................................................................92
Clear jams ..............................................................................................................................93
Clear a jam in the device ..................................................................................................93
Tips for avoiding jams .......................................................................................................94
6 Control-panel lights reference
Interpret control-panel lights ...................................................................................................95
A HP supplies and accessories
Order printing supplies online ...............................................................................................101
Accessories ..........................................................................................................................101
Supplies ................................................................................................................................101
Print cartridges ................................................................................................................ 101
HP media ........................................................................................................................102
B Support and warranty
Hewlett-Packard limited warranty statement .........................................................................104
Obtain electronic support ......................................................................................................105
4

Obtain HP telephone support ...............................................................................................105
Before you call ................................................................................................................105
Support process .............................................................................................................. 106
HP support by phone ......................................................................................................106
Phone support period ...............................................................................................106
Telephone support numbers .....................................................................................106
Placing a call .............................................................................................................108
After the phone support period .................................................................................108
Additional warranty options .............................................................................................108
HP Quick Exchange Service (Japan) ..............................................................................109
Prepare the device for shipment ...........................................................................................109
Remove the print cartridges before shipment .................................................................109
Pack the device ....................................................................................................................110
C Device specifications
Physical specifications ..........................................................................................................112
Product features and capacities ...........................................................................................112
Processor and memory specifications ..................................................................................113
System requirements ............................................................................................................113
Print resolution ......................................................................................................................114
Environmental specifications ................................................................................................114
Electrical specifications .........................................................................................................114
Acoustic emission specifications (noise levels per ISO 7779) ..............................................115
Memory card specifications ..................................................................................................115
D Regulatory information
Environmental sustainability program ...................................................................................116
Reduction and elimination ..............................................................................................116
Energy consumption .......................................................................................................116
Energy Star® notice ........................................................................................................ 116
Material safety data sheets .............................................................................................117
Recycling ........................................................................................................................117
Product packaging ....................................................................................................117
Plastics .....................................................................................................................117
HP products and supplies .........................................................................................117
Disposal of waste equipment by users in private households in the European Union ....118
FCC statement .....................................................................................................................119
Other regulatory information .................................................................................................119
Notice to users in Korea .................................................................................................120
VCCI (Class B) compliance statement for users in Japan ..............................................120
Notice to users in Japan about the power cord ...............................................................120
Noise emission statement for Germany ..........................................................................120
RoHS notices (China only) .............................................................................................121
LED indicator statement .................................................................................................121
Regulatory model number ..............................................................................................121
Declaration of conformity ......................................................................................................122
Index...........................................................................................................................................123
Contents
5

1 Get started

This guide provides details about how to use the device and to resolve problems.

•

Find other resources for the product

•

Accessibility

•

Understand the device parts

•

Travel tips

Find other resources for the product

You can obtain product information and further troubleshooting resources that are not

included in this guide from the following resources:

Resource Description Location

Readme file and release notes

Provide late-breaking

information and

troubleshooting tips.

Included on the Starter CD.

Toolbox (Microsoft

Windows

)

Provides information about

print cartridge health and

access to maintenance

services.

For more information, see

Toolbox (Windows).

Typically installed with the

device software.

HP Printer Utility (Mac OS) Contains tools to configure

print settings, calibrate the

device, clean the print

cartridges, print the self-test

diagnostic page, order

supplies online, and find

support information from the

Web site.

For more information, see

Printer Utility (Mac OS).

Typically installed with the

device software.

Toolbox software for PDAs

(Pocket PC and Palm OS)

Provides status and

maintenance information

about the device. You can

view ink levels and battery

charge level, understand

device lights, align print

cartridges, and also configure

802.11 and Bluetooth

wireless settings for wireless

printing.

For more information, see

Toolbox software for PDAs

(Pocket PC and Palm OS).

Control panel Provides status, error, and

warning information about

operations.

For more information, see

Control-panel lights reference.

Logs and reports Provides information about

events that have occurred.

For more information, see

Monitor the device.

6 Get started

Resource Description Location

Self-test diagnostic page

•

Device information:

◦

Product name

◦

Model number

◦

Serial number

◦

Firmware version

number

•

Accessories installed (for

example, the duplexer)

•

Number of pages printed

from the trays and

accessories

•

Printing supply status

For more information, see

Understand the device

information pages.

HP Web sites Provide the latest printer

software, and product and

support information.

www.hp.com/support

www.hp.com

HP telephone support Lists information to contact

HP. During the warranty

period, this support is often

free of charge.

For more information, see

Obtain HP telephone support.

HP photo and imaging

software help

Provides information about

using the software.

HP Solution Center (Windows) Allows you to change device

settings, order supplies, start,

and access the onscreen

Help. Depending on the

devices you have installed,

the HP Solution Center

provides additional features,

such as access to the HP

photo and imaging software

and the Fax Setup Wizard.

For more information, see

Use the HP Solution Center

(Windows).

Typically installed with the

device software.

Accessibility

The device provides a number of features that make it accessible for people with

disabilities.

Visual

The device software is accessible for users with visual impairments or low vision

through the use of your operating system's accessibility options and features. It also

supports most assistive technology such as screen readers, Braille readers, and voice-

to-text applications. For users who are color blind, colored buttons and tabs used in

the software and on the control panel have simple text or icon labels that convey the

appropriate action.

Mobility

(continued)

Accessibility

For users with mobility impairments, the device software functions can be executed

through keyboard commands. The software also supports Windows accessibility

options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device

doors, buttons, paper trays, and paper guides can be operated by users with limited

strength and reach.

Support

For more details about the accessibility of this product and HP's commitment to

product accessibility, visit HP's Web site at

www.hp.com/accessibility.

For accessibility information for the Mac OS, visit the Apple Web site at

www.apple.com/accessibility.

Understand the device parts

• Front view

•

Back and side view

•

Control Panel

•

Bottom view

Front view

1 Input tray extension (not included in models for some countries/regions) – Slides

up to support legal size print media. This prevents possible media feed problems.

2 Input tray – Holds the media. Remove media and close this tray when the device is not

in use.

3 Wide media paper guide – Letter, legal, and A4 are loaded flush against this guide.

Chapter 1

8 Get started

4 Media width guide – Adjusts to accommodate different media sizes. Slide to the right to

accommodate narrow media. This automatically slides the narrow media guide to the left

to ensure that media is aligned for correct print margins.

5 Narrow media guide – When you move the media width guide to the right, this guide

automatically slides to the left to accommodate narrower media.

6 Print cartridge latches – Lift these latches for easy removal and insertion of print

cartridges.

7 Print cartridge cradle compartments – Holds the print cartridges.

8 Front access cover – Provides access to the print cartridges and for clearing paper

jams. This cover must be closed before printing can begin.

9 Output slot – Media exits the device from here.

10 Output door – Drops open automatically when the device is turned on. Allows media to

exit the device.

Back and side view

1 Battery contacts – Provides contact for power from the optional battery. For more

information, see HP supplies and accessories.

2 Battery contact cover – Covers the battery contacts when the optional battery is not

installed.

3 Battery slot – Battery installs here.

4 PictBridge/USB Host Port – Connects a PictBridge device, such as a digital camera, a

USB Flash drive, or an 802.11 or USB device.

5 USB port – Connect a USB cable here.

6 Wireless profile switch – Store settings for up to three 802.11 computers or networks.

This allows you to easily move the device from home to the office or between any three

wireless network environments.

7 Power connector – Connect the power cord here.

(continued)

Understand the device parts 9

8 Security lock slot – Connect a security lock here.

9 SD, MMC slots – Accepts a Secure Digital (SD) card or Multimedia Card (MMC) for

printing digital images.

10 USB slot – Accepts 802.11 or Bluetooth wireless USB accessory.

Control Panel

1 (Cancel button) – Cancels the current print job. The time it takes to cancel

depends on the size of the print job. Press this button only once to cancel a queued

print job.

(Resume button) – Resumes a print job that is waiting or after temporary

interruption (for example, when adding print media to the printer).

3 Resume light – Lights up in amber when a print job is waiting, and blinks or turns on

to relay status or a need for intervention.

4 Battery charging light – Lights up in green when the battery is charging.

5 Left print cartridge light – Blinks when the left print cartridge is absent or improperly

functioning. Turns on solid when the ink is low or empty.

6 Right print cartridge light – Blinks when the right print cartridge is absent or

improperly functioning. Turns on solid when the ink is low or empty.

(Power button) – Turns the printer off or on.

8 Power light – Lights up in green when the printer is turned on using the AC adapter

or a 41-100% charged battery. When powered by battery, lights up in amber when

battery is 10-40% charged, and red when battery is below 10% charged. Blinks

during printing.

Chapter 1

(continued)

10 Get started

Bottom view

1 Card holder – Holds a name card or business card.

2 Cover of replaceable ink service module – Provides access to the ink service module.

(See Replace the ink service module.)

Travel tips

The following tips will help you prepare for traveling with your device:

• If you are bringing an extra black or photo print cartridge, follow these guidelines:

For a partially used black print cartridge or a partially used or full photo print

cartridge, store it in the travel holder to prevent ink leakage (see

Store printing

supplies). A newly opened black print cartridge will leak slightly at high altitudes

(such as in airplanes). To avoid this, wait to install new black cartridges until you

reach your destination. Until then, keep them in their original, taped packaging.

• You can bring the device in a carrying case. For more information, see

supplies and accessories. The carrying case has compartments for both your

notebook and the device. The compartments also detach if you want to carry the

notebook and device separately.

•

Turn off the device using

(Power button). This ensures that the print cartridges

return to the home position at the left side of the device and lock in place.

WARNING! To help prevent damaging the device, wait until all lights have

turned off completely before removing the battery or power cord. This process

might take approximately 16 seconds.

• Disconnect the device cable and power adapter from the device. Slide down the

input tray extension and close the input tray.

• If you are traveling to another country/region, bring the necessary plug adapter

with you.

• If you need to buy print cartridges while traveling to another country/region, see

the online help called “Traveling with your HP Mobile Printer” for regional cartridge

compatibility information. This help is available through the Toolbox (Windows), HP

Printer Utility (Mac OS), or Toolbox software for PDAs (Pocket PC and Palm OS).

Travel tips

• Use only the power adapter that is supplied with the device. Do not use any other

voltage transformer or converter. The power adapter can be used with AC power

sources of 100 to 240 volts, 50 or 60 Hz.

• Remove the battery if you will not be using the device for more than a month.

• When traveling with photo paper, pack it flat so it doesn't warp or curl. Photo paper

should be flat before printing. If the corners of the photo paper curl more than 10

mm (3/8 inch), flatten the paper by putting it in the resealable storage bag, then

rolling the bag on a table edge until the paper is flat.

Chapter 1

12 Get started

Install the accessories

This chapter provides information on optional accessories such as the battery and

wireless printer accessories that are included with certain device models. To order

accessories, see

Order printing supplies online.

This section contains the following topics:

•

Install and use the battery

•

Install and use 802.11 and Bluetooth accessories

Install and use the battery

The lithium-ion rechargeable battery comes with HP Officejet H470b and HP Officejet

H470wbt printers. It is also available for purchase as an optional accessory. For more

information, see

HP supplies and accessories.

This section contains the following topics:

•

Battery safety

•

Understand the battery

•

Charge and use the battery

Battery safety

• Use only the battery designed specifically for the device. For more information, see

HP supplies and accessories and Device specifications.

• When discarding a battery, contact your local waste disposal provider regarding

local restrictions on the disposal or recycling of batteries. Though the lithium-ion

rechargeable battery is mercury-free, it might require recycling or proper disposal

at end-of-life. For more information, see

Recycling.

• Battery might explode if incorrectly replaced or disposed of in fire. Do not short-

circuit.

• To purchase a replacement battery, contact your local dealer or HP sales office.

For more information, see

HP supplies and accessories.

• To avoid risk of fire, burns, or damage to your battery, do not allow a metal object

to touch the battery contacts.

• Do not disassemble the battery. There are no serviceable parts inside.

• Handle a damaged or leaking battery with extreme care. If you come in contact

with the electrolyte, wash the exposed area with soap and water. If it contacts the

eye, flush the eye with water for 15 minutes and seek medical attention.

• Do not expose the battery to storage temperatures above 50°C (122°F) or below

-20°C (4°F).

Install the accessories

Important notes

Take note of the following when charging or using the battery:

• Charge the battery for 4 hours before using the battery for the first time. For

subsequent charges, it takes approximately 2 hours to fully charge the battery.

• The battery charge light is green when the battery is charging. If it is red, the

battery might be faulty and need to be replaced.

• The Power light is green when the battery is 41-100% charged, amber when

10-40% charged, and red when less than 10% charged. Charge the battery when

the Power light turns amber. If it turns red, charge the battery as soon as possible.

The battery status is also displayed on the Printer Status tab in the Toolbox

(Windows) and the Power Management panel in the HP Printer Utility (Mac OS). If

you are using a Pocket PC or Palm OS device, you can use the Toolbox software

for PDAs. For more information, see

Toolbox software for PDAs (Pocket PC and

Palm OS).

• If your battery is running low, either plug in the AC adapter to charge it or replace

the battery with one that is charged.

• A fully charged battery can print up to approximately 450 pages, depending on the

complexity of print jobs.

• By default, if the device is using battery power and left idle for 15 minutes, it will

turn off to conserve the battery power. You can configure this feature in the

Toolbox (Windows), the HP Printer Utility (Mac OS), or the Toolbox software for

PDAs (Pocket PC and Palm OS). For more information, see

Toolbox software for

PDAs (Pocket PC and Palm OS).

• Prior to long-term storage, fully charge the battery. Do not leave the battery in a

discharged (empty) state for more than 6 months.

• To maximize battery life and capacity, observe the following temperature guidelines:

◦ Charging: 0° to 40°C (32° to 104°F)

◦ Using and storing: -20° to 50°C (-4° to 122°F)

Understand the battery

1 Battery – Supplies power to the device.

2 Battery release slider – Slides to release the battery.

Chapter 2

Install the accessories

Charge and use the battery

WARNING! Charge the battery for 4 hours before using the battery for the first

time. Because the battery is normally warm while it is charging, do not charge it in

a briefcase or other confined space as this might cause the battery to overheat.

NOTE: The AC adapter is normally warm to the touch when plugged into an AC

outlet.

NOTE: Wireless printing uses more battery power than wired printing. For

information on checking the battery charge level, see

Install and use the battery.

To install the battery

NOTE: You can install the battery with the device turned on or off.

1. Slide the battery into the battery slot at an angle, until the contacts on the battery

are flush with the contacts in the battery slot. The battery contact cover slides open.

2. Push the battery into the battery slot until the battery clicks into place.

3. Plug in the AC adapter and turn on the device. Allow the battery to charge for four

hours before using the battery for the first time. Subsequently, the battery charge

light is green when the battery is charging, and turns off when the battery is fully

charged.

4. After the battery is fully charged, you can use the device without connecting to the

AC power supply.

Install and use the battery

To remove the battery

1. Slide the battery release slider in the direction of the arrow.

2. Remove the battery.

Install and use 802.11 and Bluetooth accessories

Some models of the device include an 802.11 wireless or Bluetooth wireless USB

accessory.

See

www.hp.com/support to learn more about supported wireless accessories.

This section contains the following topics:

•

Install the 802.11 or Bluetooth wireless USB accessory

•

802.11 and Bluetooth wireless printing

Install the 802.11 or Bluetooth wireless USB accessory

Insert the HP 802.11 or Bluetooth wireless USB accessory into the slot.

The 802.11 accessory has one blue light. When the dongle is plugged in, the blue light

will be on, and when there is 802.11 data communication, the light will blink.

Chapter 2

Install the accessories

The LED on the Bluetooth accessory provides information about its current state.

• On steady - This is the default state and means the accessory is installed and has

power.

• Rapid blinking - A sending device is discovering the Bluetooth accessory.

• Blinking - The Bluetooth accessory is receiving data.

NOTE: Make sure that your Bluetooth host device and operating system are

supported by the device. For more information, visit

www.hp.com/support.

802.11 and Bluetooth wireless printing

The 802.11 and Bluetooth features in this device allow you to print wirelessly. 802.11

printing allows wireless printing up to 100 meters (300 feet). Bluetooth printing allows

wireless printing up to 10 meters (30 feet).

For instructions on wireless printing from mobile devices, see

Print from mobile devices.

NOTE: Wireless communication is available through wireless printer accessories

that are included with certain device models. Also, the sending device must have

built-in wireless capability or a wireless card installed.

NOTE: Wireless printing uses more battery power than wired printing. For

information on checking the battery charge level,

Install and use the battery.

This section contains the following topics:

•

About 802.11

•

About Bluetooth

About 802.11

802.11 wireless technology allows you to wirelessly connect to your device by setting

up “ad hoc” communication between your computer and the device. 802.11 does not

require a direct line of sight between the sending device and the receiving device.

When you set up ad hoc communication between your computer and the device, you

are creating a network of two devices. This is the recommended setup for 802.11

printing to this mobile printer.

802.11 also lets you set up the device on an existing “infrastructure” network. Setting it

up on an infrastructure network puts the device directly onto a local area network

(LAN) using a wireless connection to an 802.11 wireless access point (WAP). Once

the device is successfully connected to the network wirelessly, then all the computers

on the same subnet can use the device.

Before setting up the device, it is recommended that you temporarily connect the

device to the computer with a USB cable to set up the wireless connection. Once the

wireless connection is established, you will remove the cable and print wirelessly. You

can also set up the device without using a USB cable.

To set up and configure the device for 802.11 wireless printing, see

802.11 wireless

connection.

Install and use 802.11 and Bluetooth accessories

About Bluetooth

Bluetooth wireless technology allows you to wirelessly connect to your device using

radio waves in the 2.4 GHz spectrum. Bluetooth is typically used for short distances

(up to 10 meters or 30 feet) and does not require a direct line of sight between the

sending device and the receiving device.

Different Bluetooth profiles emulate different types of standard cable connections and

have different capabilities. For more information about Bluetooth profiles, see

Configure Bluetooth wireless settings.

When your device is directly connected to your computer (either by cable or

Bluetooth), it is possible to share it on a network using “printer sharing”. However, your

computer has to be connected to the network for others to use the device.

To set up and configure the device for Bluetooth wireless printing, see

Bluetooth

wireless connection.

NOTE: To configure Bluetooth settings or monitor device status (such as ink

levels) using the Toolbox, you must connect the device to your computer with a

USB cable.

Chapter 2

Install the accessories

3 Use the device

This section contains the following topics:

•

Select print media

•

Load media

•

Change print settings

•

Use the HP Solution Center (Windows)

•

Print on both sides (duplexing)

•

Print on special and custom-sized media

•

Print borderless

•

Print from mobile devices

•

Use memory devices

•

Cancel a print job

Select print media

The device is designed to work well with most types of office media. It is best to test a

variety of print media types before buying large quantities. Use HP media for optimum

print quality. Visit the HP Web site at

www.hp.com for more information about HP

media.

This section contains the following topics:

•

Tips for selecting and using print media

•

Understand specifications for supported media

•

Set minimum margins

Tips for selecting and using print media

For the best results, observe the following guidelines.

• Always use media that conforms to the device specifications. For more

information, see

Understand specifications for supported media.

• Load only one type of media at a time.

• On models that have an input tray extension, make sure the input tray extension is

fully extended.

• Load media print-side up and aligned squarely against the alignment guides. For

more information on loading media, see

Load media.

• Do not overload the trays. For more information, see

Understand specifications for

supported media.

• To prevent jams, poor print quality, and other printing problems, avoid the following

media:

◦ Multipart forms

◦ Media that is damaged, curled, or wrinkled

◦ Media with cutouts or perforations

Use the device 19

◦ Media that is heavily textured, embossed, or does not accept ink well

◦ Media that is too lightweight or stretches easily

• Do not leave media in the input tray overnight. This might cause it to bend.

• Remove each sheet of media as it prints and set aside to dry. Allowing wet media

to stack up might cause smearing.

• For instructions on calibrating color, see

Calibrate color.

Cards and envelopes

• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or

windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or

areas that are wrinkled, torn, or otherwise damaged.

• Use tightly constructed envelopes, and make sure the folds are sharply creased.

• Always load envelopes into the printer with the flap facing the back of the printer

and the stamp position oriented according to the envelope icon.

Photo media

• Use the Best mode to print photographs. Note that in this mode, printing takes

longer and more memory is required from your computer.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack

up may cause smearing.

• Photo paper should be flat before printing. If the corners of the photo paper curl

more than 10 mm (3/8 inch), flatten the paper by putting it in a resealable plastic

bag, and roll them into a tube. Roll the sheets so the curve of the tube is in the

opposite direction of the original curl of the paper. Roll the tube no smaller than a

1.5 inch (4 cm) in diameter.

Chapter 3

20 Use the device

Transparencies

• Insert transparencies with the rough side up and the adhesive strip pointing down.

• Use the Normal mode to print transparencies. This mode provides longer drying

time and ensures that the ink dries completely before the next page is delivered to

the output tray.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack

up may cause smearing.

Custom-sized media

• Use only custom-sized media that is supported by the device.

• If your application supports custom-sized media, set the media size in the

application before printing the document. If not, set the size in the print driver. You

might need to reformat existing documents to print them correctly on custom-sized

media.

Understand specifications for supported media

Use the Understand supported sizes and Understand supported media types and

weights tables to determine the correct media to use with your device, and determine

what features will work with your media.

This section contains the following topics:

•

Understand supported sizes

•

Understand supported media types and weights

Understand supported sizes

Media size

Standard media sizes

U.S. Letter (216 x 279 mm; 8.5 x 11 inches)*

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)*

A4 (210 x 297 mm; 8.3 x 11.7 inches)*

U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)*

U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches)*

JIS B5 (182 by 257 mm; 7.2 by 10.1 inches)*

A5 (148 x 210 mm; 5.8 x 8.3 inches)*

8.5 x 13 inches (216 x 330 mm)

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)

Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)

A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)

DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)

Select print media

Media size

C5 Envelope (162 x 229 mm; 6.4 x 9 inches)

C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)

Cards

Index card (76.2 x 127 mm; 3 x 5 inches)*

Index card (102 x 152 mm; 4 x 6 inches)*

Index card (127 x 203 mm; 5 x 8 inches)*

A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)*

Photo media

Photo (76 x 127 mm; 3 x 5 inches)

Photo (88.9 x 127 mm; 3.5 x 5 inches)

Photo (101.6 by 152.4 mm; 4 by 6 inches)

Photo with tab (101.6 by 152.4 mm; 4 by 6 inches)

Photo (127 by 177.8 mm; 5 by 7 inches)

Photo (203.2 by 254 mm; 8 by 10 inches)

Photo 10 by 15 cm (100 by 150 mm; 4 by 6 inches)

Photo 10 by 15 cm with tab (100 by 150 mm; 4 by 6 inches)

Borderless Photo (101.6 by 152.4 mm; 4 by 6 inches)

Borderless Photo with tab (101.6 by 152.4 mm; 4 by 6 inches)

Borderless Photo 10 by 15 cm (100 by 150 mm; 3.93 x 5.9 inches)

Borderless Photo 10 by 15 cm with tab (100 by 150 mm; 3.93 x 5.9 inches)

Photo L (89 by 127 mm; 3.5 by 5 inches)

Photo 2L (178 by 127 mm; 7 by 5 inches)

Borderless Photo L (89 by 127 mm; 3.5 by 5 inches)

Borderless Photo L with tear-off tab (89 by 127 mm; 3.5 by 5 inches)

Photo media sizes between 89 by 127 mm (3.5 by 5 inches) and 216 by 279 mm (8.5 by 11

inches)

Other media

L (89 by 127 mm; 3.5 by 5 inches)

2L with tab (178 by 127 mm; 5 by 7 inches)

Custom-sized media between 76.2 to 216 mm wide and 102 to 356 mm long (3 to 8.5 inches

wide and 4 to 14 inches long)*

* These media sizes support manual duplex printing. For more information on duplex

printing, see

Print on both sides (duplexing).

Chapter 3

(continued)

22 Use the device

Understand supported media types and weights

Type Weight Capacity

Paper

64 to 90 g/m

(16 to 24 lb bond)

Up to 50 sheets of plain

paper

(5 mm or 0.2 inch stacked)

Photo paper 5 to 12 mils Up to 10 sheets

Transparencies Up to 20 sheets

Labels Up to 20 sheets

Cards

Up to 162 g/m

(90 lb index)

Up to 5 sheets

Envelopes

75 to 200 g/m

(20 to 53 lb bond)

Up to 5 envelopes

Set minimum margins

The document margins must match (or exceed) these margin settings in portrait

orientation.

Media (1) Left

margin

(2) Right

margin

(3) Top

margin

(4) Bottom

margin*

U.S. Executive

U.S. Statement

3.3 mm (0.13

inch)

3.3 mm (0.13

inch)

3.3 mm (0.13

inch)

3.3 mm (0.13

inch)

U.S. Letter

U.S. Legal

Custom-sized media

8.5 x 13 inch

6.35 mm

(0.25 inch)

6.35 mm

(0.25 inch)

2 mm (0.08

inch)

3 mm (0.12

inch)

Cards 2 mm (0.08

inch)

2 mm (0.08

inch)

2 mm (0.08

inch)

0.5 mm (0.02

inch)

Select print media

Media (1) Left

margin

(2) Right

margin

(3) Top

margin

(4) Bottom

margin*

Photo media

Envelopes 3.3 mm (0.13

inch)

3.3 mm (0.13

inch)

14.2 mm

(0.56 inch)

14.2 mm

(0.56 inch)

* To achieve this margin setting on a computer running Windows, click the Advanced

tab in the print driver, and select Minimize Margins.

Load media

This section provides instructions for loading media into the device.

To load media

1. Remove all media from the input tray.

2. Insert the media print-side up and align it squarely against the media paper guide.

Adjust the media width guide so it fits snugly against the sides of the media.

3. If printing on legal media, extend the input tray extension, if available on your

model.

4. Change any other print settings if necessary, then click OK to print.

Change print settings

You can change print settings (such as paper size or type) from an application or the

printer driver. Changes made from an application take precedence over changes

Chapter 3

(continued)

24 Use the device

made from the printer driver. However, after the application is closed, the settings

return to the defaults configured in the driver.

NOTE: To set print settings for all print jobs, make the changes in the printer

driver.

For more information about the features of the Windows printer driver, see the

online help for the driver. For more information about printing from a specific

application, see the documentation that came with the application.

• To change settings from an application for current jobs (Windows)

•

To change default settings for all future jobs (Windows)

•

To change settings (Mac OS)

To change settings from an application for current jobs (Windows)

1. Open the document that you want to print.

2. On the File menu, click Print, and then click Setup, Properties, or Preferences.

(Specific options may vary depending on the application that you are using.)

3. Change the settings that you want, and then click OK, Print, or a similar command.

To change default settings for all future jobs (Windows)

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2. Right-click the printer icon, and then click Properties, Document Defaults, or

Printing Preferences.

3. Change the settings that you want, and then click OK.

To change settings (Mac OS)

1. On the File menu, click Page Setup.

2. Change the settings that you want (such as paper size), and then click OK.

3. On the File menu, click Print to open the print driver.

4. Change the settings that you want (such as media type), and then click OK or Print.

Use the HP Solution Center (Windows)

Use the HP Solution Center to change print settings, order supplies, and access the

onscreen Help.

The features available in the HP Solution Center vary depending on the devices you

have installed. The HP Solution Center is customized to show icons that are

associated with the selected device. If the selected device is not equipped with a

particular feature, then the icon for that feature does not appear in the HP Solution

Center.

If the HP Solution Center on your computer does not contain any icons, an error might

have occurred during the software installation. To correct this, use the Control Panel in

Windows to completely uninstall and reinstall the software.

Use the HP Solution Center (Windows)

Print on both sides (duplexing)

You can print on both sides manually using the Windows printer software.

You can print on both sides of a sheet using a Mac by first printing the odd-numbered

pages, turning the pages over, and then printing the even-numbered pages.

•

Guidelines for printing on both sides of a page

•

To perform duplexing (Windows)

•

To perform duplexing (Mac OS)

Guidelines for printing on both sides of a page

• Always use media that conforms to the device specifications. For more

information, see

Understand specifications for supported media.

• Specify duplex options in your application or in the printer driver.

• Do not print on both sides of transparencies, envelopes, photo paper, glossy

media, or paper lighter than 18 lb bond (75 g/m

). Jams might occur with these

media types.

• Several kinds of media require a specific orientation when you print on both sides

of a page, such as letterhead, preprinted paper, and paper with watermarks and

prepunched holes. When you print from a computer running Windows, the device

prints the first side of the media first. When you print from a computer using the

Mac OS, the device prints the second side first. Load the media with the front side

facing down.

To perform duplexing (Windows)

1. Load the appropriate media. See Guidelines for printing on both sides of a page

and

Load media.

2. With a document open, on the File menu, click Print, and then click Properties.

3. Click the Features tab.

4. Choose Manual from the two-sided printing drop-down list.

5. To automatically resize each page to match the document's onscreen layout,

ensure Preserve Layout is selected. Clearing this option might result in unwanted

page breaks.

6. Select or clear the Flip Pages Up check box to match the way you want the

binding. See the graphics in the printer driver for examples.

7. Change any other desired settings and click OK.

8. Print your document.

9. After the first side of the document is printed, follow the onscreen instructions and

reload the paper into the tray to complete printing.

10. After reloading the paper, click Continue in the onscreen instructions to continue

the print job.

Chapter 3

26 Use the device

To perform duplexing (Mac OS)

1. Load the appropriate media. For more information, see Guidelines for printing on

both sides of a page and Load media.

2. With a document open, click Print on the File menu.

3. From the drop-down list, select Paper Handling, click Print: Odd numbered

pages, and then press Print.

4. Flip the paper over and then print the even-numbered pages.

Print on special and custom-sized media

This section covers the following topics:

•

To print on special or custom-sized media (Windows)

•

To print on special or custom-sized media (Mac OS)

To print on special or custom-sized media (Windows)

1. Load the appropriate media. For more information, see Load media.

2. With a document open, click Print on the File menu, and then click Setup,

Properties, or Preferences.

3. Click the Features tab.

4. Select the media size from the Size drop-down list.

To set a custom media size:

a. Select Custom from the drop-down list.

b. Type a name for the new custom size.

c. In the Width and Height boxes, type the dimensions, and then click Save.

d. Click OK twice to close the properties or preferences dialog box. Open the

dialog box again.

e. Select the new custom size.

5. To select the media type:

a. Click More in the Paper Type drop-down list.

b. Click the desired media type, and then click OK.

6. Select the media source from the Paper Source drop-down list.

7. Change any other settings, and then click OK.

8. Print your document.

To print on special or custom-sized media (Mac OS)

1. Load the appropriate media. For more information, see Load media.

2. On the File menu, click Page Setup.

3. Select the media size.

4. To set a custom media size:

a. Click Manage Custom Sizes in the Paper Size pull-down menu.

b. Click New and type a name for the size in the Paper Size Name box.

Print on special and custom-sized media

c. In the Width and Height boxes, type the dimensions and set the margins, if

desired.

d. Click Done or OK, and then click Save.

5. On the File menu, click Page Setup, and then select the new custom size.

6. Click OK.

7. On the File menu, click Print.

8. Open the Paper Handling panel.

9. Under Destination Paper Size, click the Scale to fit paper size tab, and then

select the customized paper size.

10. Change any other desired settings, and then click OK or Print.

Print borderless

Borderless printing lets you print to the edges of certain photo media types and a

range of standard media sizes.

NOTE: Open the file in a software application and assign the image size. Make

sure the size corresponds to the media size on which you are printing the image.

You can also gain access to this feature from the Printing Shortcuts tab. Open

the printer driver, select the Printing Shortcuts tab, and select the printing

shortcut for this print job drop-down list.

• To print a borderless document (Windows)

•

To print a borderless document (Mac OS)

To print a borderless document (Windows)

1. Load the appropriate media. For more information, see Load media.

2. Open the file that you want to print.

3. From the application, open the print driver:

a. Click File, and then click Print.

b. Click Properties, Setup or Preferences.

4. Click the Features tab.

5. Select the media size from the Size drop-down list.

6. Select the Borderless check box.

7. Select the media source from the Paper Source drop-down list.

8. Select the media type from the Paper Type drop-down list.

9. If you are printing photos, select Best from the Print Quality drop-down list.

Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized

dpi* for optimum print quality.

*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting

might temporarily use a large amount of hard disk space (400 MB or more) and will

print more slowly.

10. Change any other print settings, and then click OK.

11. Print the document.

12. If you printed on photo media with a tear-off tab, remove the tab to make the

document completely borderless.

Chapter 3

28 Use the device

To print a borderless document (Mac OS)

1. Load the appropriate media. For more information, see Load media.

2. Open the file that you want to print.

3. Click File, and then click Page Setup.

4. Select the borderless media size, and then click OK.

5. Click File, and then click Print.

6. Open the Paper Type/Quality panel.

7. Click the Paper tab, and then select the media type from the Paper type drop-

down list.

8. If you are printing photos, select Best from the Quality drop-down list.

Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized

dpi*.

*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting

might temporarily use a large amount of hard disk space (400 MB or more) and will

print more slowly.

9. Select the media source. If you are printing on thick or photo media, select the

manual feed option.

10. Change any other print settings, and then click Print.

11. If you printed on photo media with a tear-off tab, remove the tab to make the

document completely borderless.

Print from mobile devices

The printer supports printing from a variety of mobile devices and memory cards, such

as:

• Cameras

• Mobile phones

• PDAs

This section covers the following topics:

•

Print digital photographs

•

Print from mobile phones

•

Print from Pocket PC devices

•

Print from Palm OS devices

Print digital photographs

You can print photographs directly from a digital camera or directly from a memory

card, or you can transfer the photos from the card or camera to your computer and

print them from a software application, such as HP Photo Printing Software. Also, you

can print photos directly from a PictBridge-compatible camera.

If your digital camera uses an SD or MMC card, you can insert the card into the printer

to print your photos. Your camera must support Digital Print Order Format (DPOF)

version 1 or 1.1 in order to print directly from the card to the printer. DPOF files also

automatically print directly from a USB Flash drive that is connected to the USB port of

the printer. For more information, see

Print from memory cards and USB Flash drives.

Print from mobile devices

This section covers the following topics:

•

To print with six-ink color

•

Guidelines for printing photographs

•

To print from a PictBridge-compatible camera

•

To transfer photos to your computer

To print with six-ink color

Your printer can print with six-ink color to enhance the quality of printed photographs.

Print high-quality grayscale photographs by using a black print cartridge and a tri-color

print cartridge, or by using a gray photo print cartridge and a tri-color print cartridge. To

perform six-ink color printing, a photo and a tricolor print cartridge must be installed

together.

NOTE: You can print high-quality black-and-white photographs using a gray

photo print cartridge, combined with the tri-color print cartridge.

Guidelines for printing photographs

• For the best results when printing photographs and images, choose Best mode

and select an HP photo paper in the printer driver. Best mode uses HP's unique

PhotoREt IV color-layering technology and ColorSmart III color optimization

technology to create realistic photo images, vivid color output, and extremely sharp

text. With PhotoREt IV, a greater range of colors, lighter tones, and smoother

gradations between tones can be achieved, ensuring the best photo and image

print quality.

Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized

dpi* for optimum print quality.

*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting

might temporarily use a large amount of hard disk space (400 MB or more) and will

print more slowly. Photo cartridge, if present, further enhances the print quality.

• Remove each sheet of paper as it prints and set it aside to dry.

• If the printed colors visibly shift towards yellow, cyan or magenta, or there is a

tinge of color in the gray shades, you need to calibrate the color. For more

information, see

Calibrate color.

• If you install photo print cartridges, align the print cartridges for best possible print

quality. You do not need to align the print cartridges every time you install a photo

print cartridge, only when necessary. For more information, see

Align the print

cartridges.

• To store a print cartridge, see

Travel tips.

• Always hold photo paper by the edges. Fingerprints on photo paper reduce print

quality.

• Photo paper should be flat before printing. If the corners of the photo paper curl

more than 10 mm (3/8 inch), flatten the paper by putting it in a resealable plastic

bag, and roll them into a tube. Roll the sheets so the curve of the tube is in the

opposite direction of the original curl of the paper. Roll the tube no smaller than a

1.5 inch (4 cm) in diameter.

Chapter 3

30 Use the device

To print from a PictBridge-compatible camera

The printer supports standard PictBridge-compliant features. See your digital camera

documentation for more information about using its PictBridge features.

1. Connect the camera to the printer with the USB cable provided with the camera.

The printer and camera compare features, and the compatible features are

displayed on the camera.

2. Navigate through the camera menus to execute the desired photo-printing features.

To transfer photos to your computer

NOTE: The printer driver lets your computer read memory cards inserted into the

printer as physical disk drives when you are connected with a USB cable. You can

then access your photo files and print them with the software of your choice.

1. Insert the memory card into the correct card slot on the printer. Make sure the side

of the card with the connecting pins or holes is placed into the printer first.

2. Press

(Cancel button) to cancel direct printing from the card. If your computer is

connected to the printer with a USB cable, the card then appears as a drive in

Windows Explorer or on the Mac OS desktop. You can then transfer the photo files

to another drive on the computer or open and print your photographs with the

software application of your choice.

Print from mobile phones

If you have a mobile phone that supports Bluetooth and you have installed a Bluetooth

wireless printer accessory in your device, you can print from your phone.

Some phones have HP’s Mobile Printing Application software installed, which can

increase the quality of the output. Visit

www.hp.com/support to download this

application if it is available for your phone and not preinstalled. Other printing

applications might be available from your phone manufacturer that support this printer.

NOTE: HP Mobile Printing Application version 2.0 and later are supported. You

can download the latest version from

www.hp.com/support or from your phone

manufacturer’s website.

See the documentation for your phone’s printing application for information on printing

items such as:

• Images

• Messages: Email, short message service (SMS), and multimedia messaging

system (MMS)

• Contacts

• Calendar

• Notes

This sections contains the following topics:

•

To install the Mobile Printing Application on the phone

•

To print from a mobile phone

Print from mobile devices

To install the Mobile Printing Application on the phone

Use the following steps to install the Mobile Printing Application on your phone, if it is

not already installed. For help using these steps, see your mobile phone

documentation or visit the manufacturer’s support website.

1. Download the Mobile Printing Application to a computer from

www.hp.com/support

or from your phone manufacturer’s website.

In this example, the name of the downloaded file is print.sis.

2. Transfer the print.sis file from the computer to the phone using one of the following

methods.

• Email: Attach the print.sis file to an email, send the email to your email

address, then open the email on your phone.

• Bluetooth: If your computer has Bluetooth, use your computer’s Bluetooth utility

to discover the phone, then send the print.sis file from the computer to the

phone.

• Infrared: Align the phone’s infrared lens with the computer’s infrared lens. Use

the Wireless Link feature in Windows to send the print.sis file to the phone.

3. Open the print.sis file on your phone.

4. Follow the onscreen instructions to install the application.

5. Verify that the Mobile Printing Application has been installed by scrolling through

the phone’s main menu to find the Print icon.

If you don’t see the Print icon, then repeat steps 3-5.

To print from a mobile phone

Print a file using one of the following methods, or see the documentation for your

phone’s printing application for information about printing.

• Mobile Printing Application

• Bluetooth Send

NOTE: The printer ships with built-in fonts for Bluetooth printing. Certain models

include Asian fonts for printing from mobile phones. The fonts included depend on

the country/region where the printer was purchased. For more information, see

Device specifications.

Print from Pocket PC devices

Certain Pocket PC models support 802.11 and Bluetooth wireless printing. Some

Pocket PC devices come with wireless integrated and some require you to install a

separate wireless card in your device to enable 802.11 or Bluetooth printing.

NOTE: 802.11 and Bluetooth wireless printing are available through wireless

printer accessories that are included with certain printer models. For a description

and illustration of the wireless printer accessories, see

Install and use 802.11 and

Bluetooth accessories.

You can install HP Mobile Printing for Pocket PC to print wirelessly from your Pocket

PC, if it is not already preinstalled. You can find the software on the Starter CD.

Chapter 3

32 Use the device

If you are using a Pocket PC or Palm OS device, you can use the Toolbox software for

PDAs to configure 802.11 and Bluetooth wireless settings for wireless printing. See

Toolbox software for PDAs (Pocket PC and Palm OS).

For printing instructions, see

Print from Pocket PC devices.

For an overview of 802.11 and Bluetooth printing, see

802.11 and Bluetooth wireless

printing.

For detailed information about setting up and configuring wireless settings for the

printer, see

802.11 wireless connection and Bluetooth wireless connection.

This section contains the following topics:

•

To install HP Mobile Printing for Pocket PC

•

To print from Pocket PC devices

To install HP Mobile Printing for Pocket PC

Install HP Mobile Printing for Pocket PC from a desktop or notebook computer to a

Pocket PC, such as an HP iPAQ, through Microsoft ActiveSync.

1. Insert the Starter CD in the CD drive. The CD menu runs automatically. If the CD

menu does not start automatically, double-click the Setup icon on the Starter CD.

2. Connect the Pocket PC to the computer.

If you need help connecting with ActiveSync, see the Pocket PC user’s guide.

3. Double-click the executable file you downloaded on the computer.

The installer program copies the necessary files to the Pocket PC.

After HP Mobile Printing for Pocket PC is successfully installed, it appears on the Start

menu of the Pocket PC.

To print from Pocket PC devices

The instructions in this section assume you have established a wireless connection

with the printer using the Toolbox software for PDAs. For more information, see

Toolbox software for PDAs (Pocket PC and Palm OS).

If your PDA does not have wireless integrated, then install an 802.11 or Bluetooth

wireless card in your PDA according to the manufacturer’s instructions.

Use the following steps to print files from Pocket PCs. For help using these steps, see

your PDA or wireless card documentation.

NOTE: Printing instructions for Pocket PCs vary according to the third-party

printing application used. See the documentation that came with the third-party

printing application for printing instructions.

To print using a wireless connection

1. If using a Bluetooth connection, turn on the PDA Bluetooth radio. See your PDA or

Bluetooth wireless card documentation for instructions about turning on the

Bluetooth radio.

2. Insert the 802.11 or Bluetooth wireless printer accessoryy into the printer. For

more information, see

Install the 802.11 or Bluetooth wireless USB accessory.

3. Tap Start, and then tap HP Mobile Printing.

Print from mobile devices

4. Tap the magnifying glass icon on the lower bar to see the files.

5. Select the file you want to print, and then tap Print Options.

6. Accept the defaults or change the print settings using the drop-down menus.

7. Tap Print.

The Printing screen appears and the file will print.

NOTE: To print using an 802.11 connection, the IP address in the My Printers

box must match the IP address of the printer.

Print from Palm OS devices

You can print from Palm OS devices using an 802.11 or Bluetooth wireless connection

and the Printboy utility. Some Palm OS devices come with wireless integrated and

some require you to install a separate wireless card in your device to enable 802.11 or

Bluetooth printing.

NOTE: 802.11 and Bluetooth wireless printing are available through wireless

printer accessories that are included with certain printer models. For a description

and illustration of the wireless printer accessories, see

Install and use 802.11 and

Bluetooth accessories.

The Printboy utility enhances the formatting for documents printed from standard Palm

OS applications such as the Address, Memo Pad, To Do List, Date Book, and Mail

options. It also allows you to print using Documents To Go. For more information, visit

www.hp.com/support.

Documents To Go enables you to print MS Word and MS Excel files. Find Documents

To Go on the CD that came with your Palm OS device or visit the DataViz website at

http://www.dataviz.com.

For an overview of 802.11 and Bluetooth printing, see

802.11 and Bluetooth wireless

printing.

For detailed information about setting up and configuring wireless settings on the

printer, see

802.11 wireless connection and Bluetooth wireless connection.

•

To install Printboy

•

To install a wireless card

•

To print using standard Palm OS applications

•

To choose a default printer (optional)

•

To print using Documents To Go

To install Printboy

For information on downloading and installing Printboy on Windows or the Mac OS,

visit

www.hp.com/support.

For information on using Printboy, see the documentation that came with the software.

To install a wireless card

CAUTION: You must install the wireless card software files before inserting the

card in the Palm OS device. Otherwise, the card will not function properly.

Chapter 3

34 Use the device

If your Palm OS device does not come with wireless integrated, then install an 802.11

or Bluetooth wireless card in your device according to the manufacturer’s instructions,

or visit Palm’s website at

http://www.palm.com.

To print using standard Palm OS applications

For instructions on using Printboy to print from standard Palm OS applications, see the

documentation that came with the Printboy utility or that came with your Palm OS

device.

If you are using a Pocket PC or Palm OS device, you can use the Toolbox software for

PDAs to configure 802.11 and Bluetooth wireless settings for wireless printing. For

more information, see

Toolbox software for PDAs (Pocket PC and Palm OS).

NOTE: Printing instructions for Palm OS devices vary according to the third-party

printing application used. See the documentation that came with the third-party

printing application for printing instructions.

To choose a default printer (optional)

You can select a default printer to use for all your printing. For instructions on selecting

the HP Officejet H470 printer as the default printer, see the documentation that came

with the Printboy software.

To print using Documents To Go

For instructions on printing using Documents To Go, see the documentation that came

with the software, or visit the DataViz website at

http://www.dataviz.com for more

information.

Use memory devices

The following section provides information on printing from memory cards and USB

Flash drives.

•

Print from memory cards and USB Flash drives

If your digital camera uses a SD card or MMC card, you can insert the card into the

device to print your photos. Your camera must support Digital Print Order Format

(DPOF) version 1 or 1.1 in order to print directly from the card to the device. See your

digital camera documentation to see if it supports DPOF files and for additional

instructions on printing photos.

DPOF files are files created by digital cameras. They are stored on the camera’s

memory card and contain information such as which images are selected to print and

how many of each image are to be printed or saved. The printer can read a DPOF file

from the memory card so you do not have to use the printer software to reselect the

images to print or save.

DPOF files also automatically print directly from a USB Flash drive that is connected to

the USB port of the device.

Use memory devices

You can also transfer photos from a memory card or a USB Flash drive onto your

computer’s hard disk and print them from a software application such as HP Photo

Printing Software.

For information on loading photo paper, see

Load media.

To print from a memory card

1. Select the images you want to print by creating a DPOF file while the memory card

is still in your digital camera. The settings you can specify (such as number of

copies) are specific to your camera. See your digital camera’s documentation for

more information.

2. Turn on the printer.

3. Load the appropriate media. For more information, see

Load media.

4. Configure your desired print settings:

• Windows: Open the Toolbox. Click the Printer Services tab, and then click

Print Settings. In the dialog box, specify paper type, size, and print quality.

For more information on the Windows Toolbox, see

Toolbox (Windows).

• Mac OS: Open the HP Printer Utility. Click Direct Print Settings. In the dialog

box, specify paper type, size, and print quality. For more information on the HP

Printer Utility, see

HP Printer Utility (Mac OS).

NOTE: If you do not have the Toolbox or HP Printer Utility installed, print

a configuration page to check printer media settings for direct printing. This

information will verify whether you are loading the correct media size and

type before printing. For more information, see

Understand the device

information pages.

5. Insert the card containing the DPOF file into the correct card slot on the printer.

Make sure the side of the card with the connecting pins or holes is placed into the

printer first.

CAUTION: If you do not insert the edge with card connector into the printer

first, you can damage the card, the printer, or both.

Chapter 3

36 Use the device

The Resume light will blink after a few seconds if there is a DPOF file on the card.

Press

(Resume button) to print the images. The printer will automatically

recognize the DPOF file on the memory card and print the images according to the

specifications you set in the file. If it is a large file, the printer might take some time

to print after you press

CAUTION: Do not remove the memory card until the print job is completed.

Otherwise the print job will be canceled.

NOTE: Printing might take several minutes, depending on print settings and the

complexity of the image.

Cancel a print job

You can cancel a print job using one of the following methods.

Control panel: Press

(Cancel button). This clears the job that the device is

currently processing. It does not affect jobs waiting to be processed.

Windows: Double-click the printer icon that appears in the lower-right corner of the

computer screen. Select the print job, and then press the Delete key on the keyboard.

Mac OS: Double-click the printer in the Printer Setup Utility. Select the print job, click

Hold, and then click Delete.

Cancel a print job

4 Configure and manage

This section is intended for the administrator or individual who is responsible for

managing the device. This section contains information about the following topics.

•

Manage the device

•

Use device management tools

•

Understand the device information pages

•

Configure the device (Windows)

•

Configure the device (Mac OS)

•

Uninstall and reinstall the software

•

802.11 wireless connection

•

Bluetooth wireless connection

Manage the device

The following table lists common tools that can be used to manage the device.

Specific procedures might include other methods. For information about accessing

and using the tools, see

Use device management tools.

NOTE: Specific procedures might include other methods.

Windows

• Device control panel

• Printer driver

• Toolbox

Mac OS

• Device control panel

• HP Printer Utility

• Network Printer Setup Utility

•

Monitor the device

•

Administer the device

Monitor the device

This section provides instructions for monitoring the device.

Use this tool... to obtain the following information....

Toolbox (Windows) Print cartridge information: Click the

Estimated Ink Levels tab to view the ink-

level information, and then scroll to display

the Cartridge Details button. Click the

Cartridge Details button to view information

38 Configure and manage

Use this tool... to obtain the following information....

about replacement ink cartridges and

expirations dates.*

HP Printer Utility (Mac OS)

•

Print cartridge information: Open the

Information and Support panel and click

Supplies Status.*

•

Power Status: Click the Power Status

button.

PDA Toolbox (Pocket PC and Palm OS) Print cartridge information: Click the

Estimated Ink Levels tab to view the ink-

level information, and then scroll to display

the Cartridge Details button. Click the

Cartridge Details button to view information

about replacement print cartridges and

expiration dates.*

* The ink levels shown are an estimate only. Actual ink volumes may vary.

Administer the device

This section provides information about administering the device and modifying

settings.

Use this tool... to do the following...

Toolbox (Windows)

•

Perform device maintenance tasks: Click the

Services tab.

•

Configure Bluetooth settings

•

Configure WiFi profiles

HP Printer Utility (Mac OS)

•

Perform device maintenance tasks: Open

the Information and Support panel, and then

click the option for the task that you want to

perform.

•

Configure WiFi profiles

HP Network Setup Utility (Mac OS)

Configure WiFi profiles

PDA Toolbox (Pocket PC and Palm OS)

Configure WiFi profiles

Use device management tools

The following lists common tools that can be used to manage the device.

•

Toolbox (Windows)

•

HP Printer Utility (Mac OS)

•

Network Printer Setup Utility (Mac OS)

•

Toolbox software for PDAs (Pocket PC and Palm OS)

•

HP Instant Support

•

myPrintMileage

(continued)

Use device management tools 39

Toolbox (Windows)

The Toolbox provides maintenance information about the device. It also provides links

to this guide for help in performing basic printing tasks and solving problems. You can

also configure 802.11 and Bluetooth wireless settings for wireless printing.

NOTE: The Toolbox can be installed from the Starter CD by selecting the full

installation option if the computer meets the system requirements.

NOTE: To configure Bluetooth settings or monitor device status (such as ink

levels) using the Toolbox, you must connect the device to your computer with a

USB cable.

NOTE: If you are using a Pocket PC or Palm OS device, you can use the Toolbox

software for PDAs. For more information,

Toolbox software for PDAs (Pocket PC

and Palm OS).

This section contains the following topics:

•

To open the Toolbox

•

Toolbox tabs

To open the Toolbox

• From the HP Solution Center, click the Settings menu, point to Print Settings,

and then click Printer Toolbox.

• Right-click the HP Digital Imaging Monitor in the tray, point to the device, and then

click Display Printer Toolbox.

• From the Printer Properties, click Printing Preferences, Features or Color Tabs,

and then select Printer Services.

Toolbox tabs

The Toolbox contains the following tabs.

Tabs Contents

Estimated Ink Level

•

Ink Level Information: Shows estimated ink

level for each cartridge.

NOTE: The ink levels shown are an estimate

only. Actual ink volumes may vary.

•

Shop Online: Provides access to a Web site

from which you can order printing supplies for

the device online.

•

Order by Phone: Shows telephone numbers

that you can call to order supplies for the

device. Telephone numbers are not available

for all countries/regions.

•

Cartridge Details: Shows order numbers and

expiration dates of the installed ink cartridges.

Information

Printer Information: Provides a link to

myPrintMileage and shows the device hardware

and print cartridge health information. Information

tab options include:

Chapter 4

40 Configure and manage

Tabs Contents

•

Hardware information

•

myPrintMileage (if installed)

•

HP Instant Support

•

Wireless strength

•

Traveling information

•

Power status

Services

•

Print Configuration Page: Allows you to print

the configuration page of the device. This page

contains information about the device and the

supplies. For more information, see

Understand the device information pages.

•

Align Print Cartridges: Guides you through

aligning the print cartridges. For more

information, see

Align the print cartridges.

•

Clean Print Cartridges: Guides you through

cleaning the print cartridges. For more

information, see

Clean the print cartridges.

•

Calibrate Color: Allows you to perform color

calibration. For more information, see Calibrate

color.

•

Print Settings: Select the default print settings

for paper size and print quality.

•

Print Network Configuration Page: View the

network settings for the device.

•

Power Settings: Set the power time off settings.

Configure WiFi Profiles Set up a maximum of three profiles to use when

connecting using WiFi.

NOTE: The Configure WiFi Profiles tab will not

appear when the device is connecting via Bluetooth.

Configure Bluetooth Settings Set up the Bluetooth connection.

NOTE: The Configure Bluetooth Settings tab will

not appear when the device is connecting via WiFi.

HP Printer Utility (Mac OS)

The HP Printer Utility contains tools to configure print settings, calibrate the device,

clean the print cartridges, print the self-test diagnostic page, order supplies online, and

find Web site support information.

•

To open the HP Printer Utility

•

HP Printer Utility panels

To open the HP Printer Utility

1. From the Finder, select Computer from the Go menu.

2. Select Library, and then select Printers.

3. Select hp, select Utilities, and then select HP Printer Selector.

4. Select the device and click Launch Utility.

(continued)

Use device management tools 41

HP Printer Utility panels

Information and Support panel

• Supplies Status: Shows the information about currently installed print cartridges.

• Supply Info: Shows the ink cartridge replacement options.

• Device Information: Displays information about the model and serial number.

Also allows you to print the self-test diagnostic page of the device. This page

contains information about the device and the supplies. For more information, see

Understand the device information pages.

• Clean: Guides you through cleaning the print cartridges. For more information, see

Clean the print cartridges.

• Align: Guides you through aligning the print cartridges. For more information, see

Align the print cartridges.

• Calibrate Color: Allows you to perform color calibration. For more information, see

Calibrate color.

• Control Panel Language: Allows you to set the language used to print reports

such as the self-test diagnostic page.

• HP Support: Gain access to HP Web site where you can find support for the

device, register the device, and find information about returning and recycling used

printing supplies.

Network Printer Setup Utility (Mac OS)

This tool allows you to configure network settings for the device. You can configure

wireless settings such as network location name and wireless mode, and wired

settings such as TCP/IP address, router, and subnet mask.

To open the Network Printer Setup Utility

1. From the Finder, select Computer from the Go menu.

2. Select Library, and then select Printers.

3. Select hp, select Utilities, and then select Network Printer Setup Utility.

4. Follow the onscreen instructions to configure network settings for the device.

Toolbox software for PDAs (Pocket PC and Palm OS)

The Toolbox software for PDAs running Pocket PC or Palm OS allows you to view

status and maintenance information about the device. You can view ink levels and

battery charge level, understand device lights, align the print cartridges, and also

configure 802.11 and Bluetooth wireless settings for wireless printing.

See the Toolbox software documentation for more information on using the Toolbox,

or visit

www.hp.com/support.

Chapter 4

42 Configure and manage

HP Instant Support

HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly

identify, diagnose, and resolve printing problems.

HP Instant Support provides the following information about your device:

• Easy access to troubleshooting tips: Provides tips that are customized for your

device.

• Resolution of specific device errors: Provides immediate access to information

that can help you resolve errors specific to your device.

• Notification of print driver updates: Alerts you when there is an update for the

printer driver. A message appears on the HP Instant Support homepage; click the

link within the message to go directly to the download section of the HP Web site.

• Managing ink and media usage (myPrintMileage): Helps you manage and

forecast device supplies usage.

This section contains the following topics:

•

Security and privacy

•

To gain access to HP Instant Support

Security and privacy

When you use HP Instant Support, detailed device information, such as the serial

number, error conditions, and status, is sent to HP. HP respects your privacy and

manages this information according to the guidelines that are outlined in the HP

Online Privacy Statement (

welcome.hp.com/country/us/en/privacy.html).

NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer

and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View

menu in your Web browser.

To gain access to HP Instant Support

Toolbox (Windows): Click the Information tab, and then click HP Instant Support.

myPrintMileage

myPrintMileage is a service that HP provides to help you track and forecast your

device usage and plan the purchase of supplies.

To use myPrintMileage, you must have the following:

• Internet connection

• Device connected

Use device management tools 43

On the myPrintMileage Web site, you can see the print analysis, such as the amount

of ink you have used, whether you use more black or color ink, and the estimated

number of pages you can print with the remaining amount of ink.

To gain access to myPrintMileage

• Toolbox (Windows): Click the Information tab, and then click myPrintMileage

and follow the onscreen instructions.

• Windows taskbar: Right-click the HP Digital Imaging icon in the Windows

taskbar, choose the device you wish to view, and then click myPrintMileage.

NOTE: Do not bookmark the Web pages that are used to open myPrintMileage. If

you bookmark the site and connect to it by using the bookmark, the pages do not

contain the current information.

Understand the device information pages

The device information pages contain detailed printer information, including firmware

version number, serial number, service ID, print cartridge information, default page

settings, and printer media settings.

The wireless configuration page contains 802.11 and Bluetooth connectivity

information.

NOTE: The printer must not be processing any print jobs while you print the

configuration and diagnostic pages.

If you need to call HP, it is useful to print diagnostic and configuration pages before

calling.

Print device information pages from the control panel

You can print the following device information pages from the control panel on the

printer, without being connected to the printer.

To print a diagnostic page

Hold down

(Power button) and press (Resume button) four times.

To print a configuration page

Hold down

(Power button) and press (Cancel button) four times.

Use the configuration page to view current printer settings, ink supply status, print

cartridge health, and to troubleshoot printer problems.

To print a wireless configuration page

Hold down

(Power button), and press (Cancel button) two times, and press

(Resume button) seven times.

Use the wireless configuration page to view 802.11 information such as 802.11

settings for different wireless profiles, and Bluetooth information such as Bluetooth

device name.

Chapter 4

44 Configure and manage

To print a demo page

Hold down

(Power button) and press (Resume button) one time.

You can print a demo page to verify that your device is working. However, if you want

to verify that the device is connected to the computer correctly, or that the device

software is working correctly, print a test page from the General tab in the Printer

Properties dialog box (Windows) or the configuration page from the Device

Information panel in the HP Printer Utility (Mac OS).

Print device information pages from the software

You can connect to the printer to print the following device information pages from the

printer software.

To print a test page from the Toolbox (Windows)

1. Open the Toolbox. For more information, see

Toolbox (Windows).

2. Click the Printer Services tab.

3. Click Print Configuration Page.

NOTE: If you are using a Pocket PC or Palm OS device, you can use the

Toolbox software for PDAs. For more information, see

Toolbox software for

PDAs (Pocket PC and Palm OS).

To print a configuration page from the printer driver (Windows)

1. Open the printer driver.

2. Click Properties.

3. Click the Services tab.

4. Click Print Configuration Page.

To print a test page from the HP Printer Utility (Mac OS)

1. Open the HP Printer Utility. See

HP Printer Utility (Mac OS)

2. On the Test panel, click Print Test Page.

Configure the device (Windows)

You can connect the device directly to a computer, or you can share the device among

other users on a network.

NOTE: Microsoft Internet Explorer 6.0 must be installed on the computer system

to run the installation program.

Also, you must have administrator privileges to install a printer driver on Windows

2000, Windows XP, Windows Server 2003, or Windows Vista.

When setting up the device, HP recommends that you connect it after you install the

software because the installation program is designed to provide you with the easiest

setup experience. However, if you have connected the cable first, see

To connect the

device before installing the software.

Configure the device (Windows)

Direct connection

You can connect the device directly to your computer using a USB cable.

NOTE: If you install the device software and connect the device to a computer

running Windows, you can connect additional devices to the same computer with

USB cables without reinstalling the device software.

When setting up the device, HP recommends that you connect the device after you

install the software because the installation program is designed to provide you with

the easiest setup experience. However, if you have connected the cable first, see

connect the device before installing the software.

To install the software before connecting the device (recommended)

1. Close any applications that are running.

2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD

menu does not start automatically, double-click the setup icon on the Starter CD.

3. On the CD menu, click the button for the connection method you want to use, and

then follow the onscreen instructions.

4. When prompted, turn on the device and connect it to the computer using a USB

cable. The Found New Hardware wizard appears on the computer screen, and

the device icon is created in the Printers folder.

NOTE: You may connect the USB cable at a later time when you need to use the

device.

You can also share the device with other computers using a simple form of

networking known as locally shared networking. For more information, see

share the device on a locally shared network.

To connect the device before installing the software

If you connected the device to the computer before installing the device software, the

Found New Hardware wizard displays on the computer screen.

NOTE: If you turned on the device, do not turn it off or unplug the cable from the

device while the installation program is running. If you do so, the installation

program will not finish.

1. In the Found New Hardware dialog box that displays methods for locating the

printer driver, select the Advanced option, and then click Next.

NOTE: Do not allow the Found New Hardware wizard to perform an

automatic search for the printer driver.

2. Select the check box for specifying the driver location, and ensure that the other

check boxes are clear.

3. Insert the Starter CD into the CD drive. If the CD menu appears, close it.

4. Browse to locate the root directory on the Starter CD (for example, D), and then

click OK.

5. Click Next and follow the onscreen instructions.

Chapter 4

46 Configure and manage

6. Click Finish to close the Found New Hardware wizard. The wizard automatically

starts the installation program (this might take a short while).

7. Complete the installation process.

NOTE: You can also share the device with other computers using a simple form

of networking known as locally shared networking. For more information, see

share the device on a locally shared network.

To share the device on a locally shared network

In a locally shared network, the device is connected directly to the USB connector of a

selected computer (known as the server) and is shared by other computers (clients).

NOTE: When sharing a directly connected device, use the computer with the

newest operating system as the server. For example, if you have a computer

running Windows XP and another computer running an older version of Windows,

use the computer running Windows XP as the server.

Use this configuration only in small groups or when usage is low. The connected

computer is slowed down when many users print to the device.

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2. Right-click the device icon, click Properties, and then click the Sharing tab.

3. Click the option to share the device, and give it a share name.

4. To share the device with client computers that use other versions of Windows,

click Additional Drivers to install those drivers as a convenience to the users. You

must have the Starter CD in your CD drive.

Configure the device (Mac OS)

You can use the device with a single Macintosh computer using a USB cable, or you

can share it among other users on a network.

This section contains the following topics:

•

To install the software

•

To share the device on a locally shared network

To install the software

1. Connect the device to your computer with a USB cable.

2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop,

and then double-click the setup icon. Also, you can locate the Installer folder on

the Starter CD.

3. Click Install Software and follow the onscreen instructions.

4. If necessary, share the device with other Macintosh computer users.

Direct connection: Share the device with the other Macintosh computer users.

For more information, see To share the device on a locally shared network.

Configure the device (Mac OS)

To share the device on a locally shared network

When you connect the device directly, you can share it with other computers using a

simple form of networking known as locally shared networking. Use this configuration

only in small groups or when usage is low. The connected computer is slowed down

when many users print to the device.

Basic requirements for sharing in the Mac OS environment include the following items:

• The Macintosh computers must be communicating on the network using TCP/IP,

and they must have IP addresses. (AppleTalk is not supported.)

• The device that is being shared must be connected to a built-in USB port on the

host Macintosh computer.

• Both the host Macintosh computer and the client Macintosh computers that are

using the shared device must have device sharing software installed, and the

driver or PPD for the device that is installed. (You can run the installation program

to install the device sharing software and associated Help files.)

For more information about USB device sharing, see the support information on the

Apple Web site (

www.apple.com) or the Apple Macintosh Help on the computer.

To share the device among computers running Mac OS

1. Turn on printer sharing on all Macintosh computers (host and clients) that are

connected to the printer. Depending on the OS version you are using, do one of

the following:

• Mac OS 10.3: Open System Preferences, click Print & Fax, and then check

the box next to Share my printers with other computers.

• Mac OS 10.4: Open System Preferences, click Print & Fax, click the Sharing

tab, check the box next to Share these printers with other computers, and

then select the printer to be shared.

2. To print from the other Macintosh computers (the clients) on the network, do the

following:

a. Click File, and then select Page Setup in the document you want to print.

b. In the drop-down menu next to Format for, select Shared Printers, and then

select your device.

c. Select the Paper Size, and then click OK.

d. In the document, click File, and then select Print.

e. From the drop-down menu next to Printer, select Shared Printers, and then

select your device.

f. Make additional settings, if necessary, and then click Print.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer

before prompted by the software installation screen, you might need to uninstall and

then reinstall the software. Do not simply delete the device application files from your

computer. Make sure to remove them properly using the uninstall utility provided when

you installed the software that came with the device.

Chapter 4

48 Configure and manage

There are three methods to uninstall the software on a Windows computer, and one

method to uninstall on a Macintosh computer.

To uninstall from a Windows computer, method 1

1. Disconnect the device from your computer. Do not connect it to your computer until

after you have reinstalled the software.

2. Press the Power button to turn off the device.

3. Insert the device Starter CD into your computer's CD-ROM drive, and then start

the Setup program.

4. Follow the onscreen instructions.

5. If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

6. Restart your computer.

7. To reinstall the software, insert the device Starter CD into your computer's CD-

ROM drive, follow the onscreen instructions, and also see

To install the software

before connecting the device (recommended).

8. After the software is installed, connect the device to your computer.

9. Press the Power button to turn the device on.

After connecting and turning on the device, you might have to wait several minutes

for all of the Plug and Play events to complete.

10. Follow the onscreen instructions.

When the software installation is complete, the HP Digital Imaging Monitor icon

appears in the Windows system tray.

To uninstall from a Windows computer, method 2

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. On the Windows taskbar, click Start, select Settings, select Control Panel, and

then click Add/Remove Programs.

- Or -

Click Start, click Control Panel, and then double-click Programs and Features.

2. Select the device you want to uninstall, and then click Change/Remove or

Uninstall/Change.

3. Disconnect the device from your computer.

4. Restart your computer.

NOTE: It is important that you disconnect the device before restarting your

computer. Do not connect the device to your computer until after you have

reinstalled the software.

5. Insert the device Starter CD into your computer's CD-ROM drive and then start the

Setup program.

6. Follow the onscreen instructions and also see

To install the software before

connecting the device (recommended).

Uninstall and reinstall the software 49

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. Insert the device Starter CD into your computer's CD-ROM drive, and then start

the Setup program.

2. Disconnect the device from your computer.

3. Select Uninstall and follow the onscreen directions.

4. Restart your computer.

NOTE: It is important that you disconnect the device before restarting your

computer. Do not connect the device to your computer until after you have

reinstalled the software.

5. Start the Setup program for the device again.

6. Select Install.

7. Follow the onscreen instructions and also see

To install the software before

connecting the device (recommended).

To uninstall from a Macintosh computer

1. Launch HP Device Manager.

2. Click Information and Settings.

3. Select Uninstall your HP Software from the pull-down menu.

Follow the onscreen instructions.

4. After the software is uninstalled, restart your computer.

5. To reinstall the software, insert the device Starter CD into your computer's CD-

ROM drive.

6. On the desktop, open the CD-ROM, and then double-click HP Installer.

7. Follow the onscreen instructions and also see

To install the software.

802.11 wireless connection

This section describes how to set up and configure the device for an 802.11 wireless

connection. The recommended method for setting up this mobile device for wireless

communication with a single computer is using an “ad hoc” network. However, you

might want to set it up on an existing “infrastructure” network that uses a wireless

access point (WAP). For an overview of 802.11 wireless printing, see

About 802.11.

NOTE: 802.11 printing is available through 802.11 wireless printer accessories

that are included with certain device models. For a description and illustration of

the 802.11 wireless printer accessory, see

Install and use 802.11 and Bluetooth

accessories. Also, the sending device must have built-in 802.11 capability or an

802.11 wireless card installed.

• About the wireless profile switch

•

About 802.11 wireless network settings

•

Set up for 802.11 using factory defaults

•

Set up for 802.11 on existing (non-default) networks

•

Configure and use 802.11 wireless profiles

Chapter 4

50 Configure and manage

• Use the wireless profile switch

•

Reset 802.11 wireless profiles to factory defaults

•

Configure multiple printers for 802.11 (Windows)

About the wireless profile switch

The device includes an 802.11 wireless profile switch so you can store settings for up

to three 802.11 computers or networks. This allows you to easily move the device from

home to office or between any three wireless network environments.

When you install the printer driver from the Starter CD and select Wireless for the

connection type, the 802.11 wireless profile settings are stored in the current position

of the wireless profile switch. Once you have installed the software using a wireless

connection, you can configure the three wireless profile settings to match the wireless

networks you want to use.

The wireless profile settings used by each switch position (1, 2, and 3) can be

configured using the following tools:

• Toolbox (Windows): When the Toolbox is communicating with the device, you

can use it to configure wireless profiles.

NOTE: If you are using a Pocket PC or Palm OS device, you can use the

Toolbox software for PDAs. For more information, see

Toolbox software for

PDAs (Pocket PC and Palm OS).

• Wireless Profile Configuration Utility (Windows): You can use this tool to set

up multiple printers at one time using a USB Flash drive. For more information, see

Configure multiple printers for 802.11 (Windows).

• HP Network Setup Tool (Mac OS): This tool automatically launches during

installation, or you can use it later to configure 802.11 wireless profiles. For more

information, see

HP Printer Utility (Mac OS).

For instructions on configuring 802.11 wireless profiles after software installation, see

Configure and use 802.11 wireless profiles.

About 802.11 wireless network settings

In order to connect to an 802.11 wireless network, you need to know the network

settings. If you do not know the settings for a network, you will need to get this

information from a network administrator.

You can configure the following 802.11 options for each profile:

Wireless Network Name (SSID)

By default, the device looks for an ad hoc network called hpsetup. This is the wireless

network name, or SSID. Your network may have a different SSID.

802.11 wireless connection

Communication mode:

There are two communication mode options for an 802.11 connection:

• Ad hoc (recommended): On an ad hoc network, the device is set to ad hoc

communication mode and communicates directly with other wireless devices

without the use of a wireless access point (WAP).

• Infrastructure: On an infrastructure network, the device is set to infrastructure

communication mode and communicates with other devices on the network,

whether the devices are wired or wireless, through a WAP. WAPs commonly act

as routers or gateways on small networks.

Wireless security settings

• Network authentication: The device’s factory default setting is Open network. The

network does not require security for authorization or encryption.

• Data encryption: Wired Equivalent Privacy (WEP) provides security by encrypting

data sent over radio waves from one wireless device to another wireless device.

Devices on a WEP-enabled network use WEP keys to encode data. If your

network uses WEP, you must know the WEP key(s) it uses.

If you set Data encryption to disabled, the device will attempt to detect and

automatically associate to open wireless network named hpsetup.

All devices on the ad hoc network must:

◦ Be 802.11-compatible

◦ Have ad hoc as the communication mode

◦ Have the same network name SSID

◦ Be on the same subnet

◦ Be on the same channel

◦ Have the same 802.11 security settings

Set up for 802.11 using factory defaults

The factory default wireless network settings are:

• Communication mode: ad hoc

• Network name (SSID): hpsetup

• Security (encryption): disabled

NOTE: On the Mac OS, an ad hoc network is referred to as a computer to

computer network.

This section covers the following topics:

•

To set up using ad hoc mode and factory defaults with a USB cable (Windows and

Mac OS)

•

To set up using ad hoc mode and factory defaults with no USB cable (Windows)

•

To set up a computer to computer (ad hoc) connection using factory defaults with

no USB cable (Mac OS)

Chapter 4

52 Configure and manage

To set up using ad hoc mode and factory defaults with a USB cable (Windows

and Mac OS)

You can set up your device on a wireless ad hoc network (Windows) or computer to

computer network (Mac OS) using the default settings if you have a USB cable nearby

for a temporary connection. Follow these steps to connect to the device using its

factory default ad hoc network settings:

1. Close any running applications.

2. Insert the Starter CD into the CD drive. The CD menu runs automatically.

If the CD menu does not start automatically, double-click the Setup icon on the

Starter CD.

3. On the CD menu, click the button for the connection method you want to use.

4. Follow the onscreen instructions to complete the software installation, temporarily

connecting a USB cable when prompted. Mac OS only: Complete the installation

using the HP Network Setup Tool, which launches automatically during setup.

To configure additional 802.11 wireless profiles after you have set up the device, see

Configure and use 802.11 wireless profiles.

To set up using ad hoc mode and factory defaults with no USB cable (Windows)

You can set up your device on a wireless ad hoc network using the default settings

even if you have no USB cable. Follow these steps to connect to the device using its

factory default ad hoc network settings:

1. Open the configuration utility for your computer’s wireless network card, then do

the following:

a. Create a new wireless profile with the following values:

• Communication mode: ad hoc

• Network name (SSID): hpsetup

• Security (encryption): disabled

b. Activate the profile.

2. Wait two minutes for the device to obtain an IP address, then print a wireless

configuration page. For more information, see

Print device information pages from

the control panel.

3. On the configuration page, verify the following for the device’s network settings:

• Communication mode: ad hoc

• Network name (SSID): hpsetup

• The IP address is not 0.0.0.0

NOTE: If one of the previous conditions is not true, then repeat the preceding

steps.

4. Close any running applications.

5. Insert the Starter CD into the CD drive. The CD menu runs automatically.

If the CD menu does not start automatically, double-click the Setup icon on the

Starter CD.

6. On the CD menu, click the button for the connection method you want to use.

7. Follow the onscreen instructions to complete the software installation.

802.11 wireless connection

To configure additional 802.11 wireless profiles after you have set up the device, see

Configure and use 802.11 wireless profiles.

To set up a computer to computer (ad hoc) connection using factory defaults

with no USB cable (Mac OS)

You can set up your device on a wireless computer to computer (ad hoc) network

using the default settings even if you have no USB cable. Follow these steps to

connect to the device using the factory default settings:

1. Print a wireless configuration page. For more information, see

Print device

information pages from the control panel.

2. Open the AirPort Setup Assistant, and then follow the onscreen instructions for

joining an existing wireless network. Use hpsetup as the existing network to join.

3. Insert the Starter CD into the CD drive. The CD menu runs automatically.

If the CD menu does not start automatically, double-click the Setup icon on the

Starter CD.

4. On the CD menu, click Install Driver.

5. On the Connection Type screen, select Wireless Network, and then click Done.

6. On the Welcome screen, click Continue.

7. Select Wireless from the printer list drop-down menu.

8. Select the device in the printer name list, and then click Continue.

If the device does not appear in the list, wait for a minute and then click Rescan.

9. Enter hpsetup as the network name, and then click Apply.

10. Select None for wireless security, and then click OK.

11. Click Send Settings to send the settings to the device.

To configure additional 802.11 wireless profiles after you have set up the device, see

Configure and use 802.11 wireless profiles.

NOTE: The HP Officejet H470 does not support the Mac OS classic environment.

Set up for 802.11 on existing (non-default) networks

If you want to connect to an existing network with settings other than the factory

defaults (for example an infrastructure network), and are already connected wirelessly

using the factory defaults, you can simply enter the network settings for one of the

three positions of the wireless profile switch using the Toolbox (Windows) or HP

Network Setup Tool (Mac OS). See Configuring and using 802.11 wireless profiles.

NOTE: To use the device with any wireless connection, you must run Setup at

least once from the Starter CD and create a wireless connection. After performing

one wireless setup, you can connect the device to additional wireless networks by

configuring new wireless profiles in the wireless profile switch.

This section contains the following topics:

•

To set up on an existing network with a USB cable (Windows or Mac OS)

•

To set up on an existing network with no USB cable

Chapter 4

54 Configure and manage

To set up on an existing network with a USB cable (Windows or Mac OS)

You can set up your device on any wireless network if you have a USB cable nearby

to use for a temporary connection. Follow these steps to create a wireless connection

to the device:

1. Get all of the necessary settings for the wireless network. See

About 802.11

wireless network settings.

2. Close any running applications.

3. Insert the Starter CD into the CD drive. The CD menu runs automatically.

On the CD menu, click the button for the connection method you want to use.

4. On the CD menu, click Install (Windows) or Install Driver (Mac OS).

5. Follow the onscreen instructions to complete the software installation.

a. Enter the wireless network settings in the dialogs.

b. Temporarily connect a USB cable when prompted.

c. Mac OS only: Complete the installation using the HP Network Setup Tool,

which launches automatically during setup.

To configure additional 802.11 wireless profiles after you have set up the device, see

Configure and use 802.11 wireless profiles.

To set up on an existing network with no USB cable

This section describes connecting to an existing network with settings other than the

factory defaults, or setting up a new ad hoc (Windows) or computer to computer (Mac

OS) network that does not use the factory defaults, when all of the following conditions

are true:

• You have a computer with 802.11.

• You do not have a USB cable.

• You have never set up the device to connect wirelessly.

If all of the above are true, then you will need to do the following:

1. Set up the device with a wireless connection using the factory defaults. See

Set up

for 802.11 using factory defaults.

2. Configure one of the three positions of the wireless profile switch with the desired

network settings using the Toolbox (Windows) or HP Network Setup Tool (Mac

OS). For more information, see

Configure and use 802.11 wireless profiles.

802.11 wireless connection

Configure and use 802.11 wireless profiles

The device includes an 802.11 wireless profile switch, so you can store settings for up

to three 802.11 computers or networks. This allows you to easily move the device from

home to office or between any three wireless network environments.

You can modify these wireless profiles using the Toolbox (Windows) or the HP

Network Setup Tool (Mac OS). For more information, see

Toolbox (Windows) and

Network Printer Setup Utility (Mac OS).

NOTE: You can modify these wireless profiles using the Toolbox (Windows) or

the HP Network Setup Tool (Mac OS). For more information, see

Toolbox

(Windows) and Network Printer Setup Utility (Mac OS).

After configuring a wireless profile, you can print a wireless configuration page to get a

list of the profile settings and to ensure they have been properly set. For more

information, see

Understand the device information pages.

After you have configured more than one of the wireless profiles, you can use the

wireless profile switch on the device to switch between the different profiles. For more

information, see

Use the wireless profile switch.

The Wireless Profile Configuration Utility (Windows) allows you to configure several

devices with the same settings. For more information, see

Configure multiple printers

for 802.11 (Windows).

This section contains the following topics:

•

To configure 802.11 wireless profiles (Windows)

•

To configure 802.11 wireless profiles (Mac OS)

To configure 802.11 wireless profiles (Windows)

This section assumes that the Toolbox is communicating with the device.

Chapter 4

56 Configure and manage

NOTE: To use the device with any wireless connection, you must run Setup at

least once from the Starter CD and create a wireless connection. After performing

one setup to create a wireless connection, you can connect the device to additional

networks by configuring new wireless profiles and changing the wireless profile

switch position.

NOTE: If you can see the ink levels in the Toolbox, the Toolbox is communicating

with the device.

1. Open the Toolbox. For more information, see Toolbox (Windows).

2. Click the Configure WiFi Profiles tab.

3. Select the wireless profile you wish to modify.

NOTE: A blue dot indicates the currently selected wifi profile.

4. Click Configure.

5. Enter the wireless profile information for the network that you want to connect to,

and then click Finish.

To configure 802.11 wireless profiles (Mac OS)

1. Select the profile to configure using the wireless profile switch on the device. For

more information, see

Use the wireless profile switch.

2. Double-click the Macintosh HD icon on the desktop.

3. Select Library, and then select Printers.

4. Select hp, select Utilities, and then select HP Network Setup Tool.

5. On the Welcome screen, click Continue.

6. Select Wireless from the printer list drop-down menu or USB if the device is

currently connected via a USB cable.

7. Select the device in the printer name list, and then click Continue.

If the device does not appear in the list, wait for a minute and then click Rescan.

8. Enter the wireless profile information, and then click Apply.

9. Click Send Settings to send the settings to the device.

Use the wireless profile switch

Each profile you configure in the software (1, 2, and 3) corresponds to a wireless

profile switch position (1, 2, and 3) on the device. The “current” profile is the current

position (1, 2, or 3) of the wireless profile switch.

NOTE: You can print a wireless configuration page to get a list of the profile

settings and to ensure they have been properly set. For more information, see

Understand the device information pages.

802.11 wireless connection

To print on a specific set profile

1. Change the number on the wireless profile switch to that specific profile.

2. Change the wireless network on your computer to be in that specific profile.

3. Send a print job using the installed printer driver.

After you have configured more than one of the wireless profiles, you can use the

wireless profile switch on the device to switch between the different profiles.

For example, if you configured profile 1 for printing in an infrastructure environment

(for example, the office) and configured profile 2 for printing in an ad hoc environment

(for example, away from the office or on the road), you only have to move the switch

between 1 and 2 to switch between those profiles.

Make sure the switch is in the appropriate position (1, 2, or 3) to match the profile you

are using before sending a print job. For example, if you are on the road and had

previously configured switch position 2 for ad hoc wireless printing on the road, move

the switch to position 2 before sending a print job.

NOTE: After switching from one wireless profile to another, the first print job takes

10 seconds or so before it starts to print.

Reset 802.11 wireless profiles to factory defaults

To reset the active profile (the current position of the wireless profile switch)

▲

Hold down

(Power button) and press (Cancel button) eight times.

To reset all three 802.11 wireless profiles

▲

Hold down

(Power button), press (Cancel button) twice, and then press

(Resume button) six times.

Chapter 4

58 Configure and manage

Configure multiple printers for 802.11 (Windows)

You can use the Wireless Profile Configuration Utility to conveniently set up multiple

devices for wireless connection. This utility exports the device’s wireless profile

settings to a USB Flash drive. You can then configure other devices with these

settings by inserting the flash drive into another device’s USB host port.

NOTE: The Wireless Profile Configuration Utility is supported on the following

operating systems: Windows 2000 and Windows XP.

To use the Wireless Profile Configuration Utility

1. Insert the 802.11 wireless USB accessory into the slot.

2. Connect the USB Flash drive to the other USB host port. For the location of this

port, see

Back and side view.

When the USB Flash drive is inserted, the 802.11 wireless USB accessory lights

will turn off. The lights will turn on again after the 802.11 settings have been

configured on the USB Flash drive.

3. Close any running applications.

4. Insert the Starter CD into the CD drive. The CD menu runs automatically.

If the CD menu does not start automatically, double-click the Setup icon on the

Starter CD.

5. On the CD menu, click Utilities, and then click Wireless Configuration Utility.

6. Follow the onscreen instructions to export the device’s wireless profile settings to a

USB Flash drive and then configure the other devices by moving the USB Flash

drive to the USB host port of each device.

Bluetooth wireless connection

This section describes how to set up and configure the device for a Bluetooth wireless

connection. For an overview of Bluetooth, see

About Bluetooth.

You can configure Bluetooth wireless settings during software installation (setup), or

you can configure settings later using the Toolbox (Windows) or HP Printer Utility (Mac

OS). For more information, see

Bluetooth wireless settings options.

NOTE: If you are using a Pocket PC or Palm OS device, you can use the Toolbox

software for PDAs. For more information, see

Toolbox software for PDAs (Pocket

PC and Palm OS).

NOTE: To configure Bluetooth settings or monitor device status (such as ink

levels) using the Toolbox (Windows), you must connect the device to your

computer with a USB cable.

NOTE: Bluetooth printing is available through Bluetooth wireless printer

accessories that are included with certain device models. For a description and

illustration of the Bluetooth wireless printer accessory, see

Install and use 802.11

and Bluetooth accessories. Also, the sending device must have built-in Bluetooth

capability or a Bluetooth wireless card installed.

Bluetooth wireless connection

This section contains the following topics:

•

Set up a Bluetooth wireless connection

•

Configure Bluetooth wireless settings

•

Bluetooth wireless settings options

•

Bluetooth discovery

•

Bluetooth fonts

•

Wireless configuration page

•

Bonding

•

Bluetooth wireless profiles

Set up a Bluetooth wireless connection

This section describes how to set up a Bluetooth wireless connection.

To set up a Bluetooth wireless connection (Windows)

1. Save any open documents. Close any applications that are running on your

computer system.

2. Place the Starter CD into the computer.

If the CD menu does not start automatically, double-click the Setup icon on the

Starter CD.

3. On the CD menu, click Install Bluetooth-Connected Device.

4. Follow the onscreen instructions to complete the software installation.

5. Open the Bluetooth setup utility on the computer, and then establish the Bluetooth

connection between the computer and the HP device.

NOTE: The name of the Bluetooth setup utility and its features can vary,

depending on the manufacturer of the Bluetooth card installed in the computer.

However, this utility might be available in the Control Panel on your computer

or in the tray (usually in the lower right-hand corner of the computer desktop).

For more information about using the Bluetooth setup utility, see the

documentation available with your computer.

To configure Bluetooth wireless settings after you have set up the device, see

Bluetooth wireless connection.

To set up a Bluetooth wireless connection (Mac OS)

1. Insert the Starter CD into the CD drive.

2. Double-click the setup icon on the Starter CD, and then follow the onscreen

instructions.

3. Select the HP Officejet/Officejet Pro device that you want to install. If you do not

see the HP Officejet/Officejet Pro device listed, check My device is not listed.

4. Follow the instructions on the screen. When prompted, select USB from the Select

the Device Connection screen.

5. In the Setup Assistant screen, click Skip Setup, and then click Skip in the

message that appears.

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60 Configure and manage

6. Open the Bluetooth Setup Assistant:

• Mac OSX (v. 10.3): From the Finder, select Utilities from the Go menu, and

then double-click Bluetooth Setup Assistant.

• Mac OSX (v. 10.4): Click System Preferences in the Dock, and from the

Hardware list, click Bluetooth. Click Devices, and then click Set Up New

Device to open the Bluetooth Setup Assistant.

NOTE: Make sure that Bluetooth is turned on, and that the computer is

Discoverable.

7. Follow the instructions on the screen. When prompted, select Printer, and then

select the HP device from the list, and then follow the instructions on the screen to

complete the installation.

To configure Bluetooth wireless settings after you have set up the device, see

Bluetooth wireless connection.

Configure Bluetooth wireless settings

You can use the Toolbox (Windows), HP Printer Utility (Mac OS), or the Toolbox

software for PDAs (Pocket PC and Palm OS) to configure Bluetooth wireless settings.

NOTE: In order to change the device’s Bluetooth settings, you must connect the

device to your computer with a USB cable.

To configure Bluetooth wireless settings (Windows)

1. Connect the device to your computer with a USB cable.

2. Insert the Bluetooth wireless USB accessory into the slot in the device. For more

information, see

Install and use 802.11 and Bluetooth accessories.

3. Open the Toolbox. For more information, see

Toolbox (Windows).

4. Click Configure Bluetooth Settings.

5. Set the Bluetooth wireless options you want.

For descriptions of the Bluetooth wireless options, see

Bluetooth wireless connection.

6. After you have set the options you want, click Apply.

7. A warning dialog box appears.

8. Click OK to proceed.

9. Close the Toolbox.

The printer ignores any other device that tries to establish a connection. The device

must wait until the original connection is closed before it can establish a new

connection.

To configure Bluetooth wireless settings (Mac OS)

NOTE: Bluetooth connections are supported in Mac OS X (10.3 and later),

provided Bluetooth hardware is included or installed in your computer.

1. Connect the device to your computer with a USB cable.

2. Insert the Bluetooth wireless USB accessory into the slot in the device. For more

information, see

Install the 802.11 or Bluetooth wireless USB accessory.

Bluetooth wireless connection

3. Open the HP Printer Utility. For more information, see HP Printer Utility (Mac OS).

4. Select the device and click Launch Utility.

5. Click the Bluetooth Settings panel.

6. Set the Bluetooth wireless options you want.

For descriptions of the Bluetooth wireless options, see

Bluetooth wireless settings

options.

7. Click Apply Now.

The printer ignores any other device that tries to establish a connection. The device

must wait until the original connection is closed before it can establish a new

connection.

Bluetooth wireless settings options

NOTE: In order to change the device’s Bluetooth settings you must connect the

device to your computer with a USB cable.

To see the Bluetooth-specific information for your device, print a wireless configuration

page. For more information, see

Understand the device information pages.

This section contains the following topics:

•

Bluetooth device address

•

Bluetooth device name

•

PIN code (Pass Key)

•

Reset device access

•

To reset to factory default settings

•

To turn off Bluetooth

Bluetooth device address

This is the address by which Bluetooth devices identify the device. You cannot change

the device’s Bluetooth device address.

Bluetooth device name

When a device discovers the device, it displays the device’s Bluetooth device name.

The device ships with a default Bluetooth device name: HP Officejet H470/[serial

number].

This option allows you to change the device’s Bluetooth device name. In order to

change the device’s name you must connect the device to your computer with a USB

cable.

NOTE: Up to 60 characters can be entered and saved for the Bluetooth device

name. You can print a wireless configuration page to see the full, 60-character

name.

NOTE: The device’s Bluetooth device name appears in Bluetooth applications

only. In the Windows Printers folder, the device is identified as the HP Officejet

H470 series.

Chapter 4

62 Configure and manage

To change the device’s Bluetooth device name (Windows)

1. Connect the device to your computer with a USB cable.

2. Open the Toolbox. For more information, see

Toolbox (Windows).

3. Click the Configure Bluetooth Settings tab.

4. Enter a new device name of up to 60 characters in the Device Name box.

5. Click Apply.

The device’s Bluetooth device name is changed.

To change the device’s Bluetooth device name (Mac OS)

1. Connect the device to your computer with a USB cable.

2. Open the HP Printer Utility. For more information, see

HP Printer Utility (Mac OS).

3. Click the Bluetooth Settings panel.

4. Enter a new device name.

5. Click Apply Now.

The device’s Bluetooth device name is changed.

PIN code (Pass Key)

This option allows you to change the device’s PIN code. When the device is set to

Encryption required, devices attempting to use the device are prompted for a PIN code.

In order to change the device’s PIN code, you must connect the device to your

computer with a USB cable.

To change the device’s PIN code (Windows)

1. Connect the device to your computer with a USB cable.

2. Open the Toolbox. For more information, see

Toolbox (Windows).

3. Click the Configure Bluetooth Settings tab.

4. Click Change Passkey.

The Change PIN Code dialog box appears.

5. Enter the new passkey.

6. Enter the new passkey in the Confirm New Passkey box.

7. Click OK.

The PIN code is changed.

To change the device’s PIN code (Mac OS)

1. Connect the device to your computer with a USB cable.

2. Open the HP Printer Utility. For more information, see

HP Printer Utility (Mac OS).

3. Click the Bluetooth Settings panel.

4. Click the Change PIN Code button.

The Change PIN Code dialog box appears.

5. Enter the new PIN Code. The default PIN Code is “0000” (four zeros).

6. Re-enter the new PIN code.

7. Click Apply Now.

The PIN code is changed.

Bluetooth wireless connection

Reset device access

The following steps will clear all bonded devices from the device’s memory.

To reset device access (Windows)

1. Open the Toolbox. For more information, see Toolbox (Windows).

2. Click the Configure Bluetooth Settings tab.

3. Click the Reset Device Access button.

A warning dialog box appears.

4. Click OK to close the warning dialog box.

All bonded devices are removed from the device’s memory.

To reset device access (Mac OS)

1. Open the HP Printer Utility. For more information, see

HP Printer Utility (Mac OS).

2. Click the Bluetooth Settings panel.

3. Click the Reset Device Access button.

A warning dialog box appears.

4. Click OK to close the warning dialog box.

All bonded devices are removed from the device’s memory.

To reset to factory default settings

NOTE: Using the following instructions will reset only the device’s Bluetooth

settings.

Press and hold down

(Power button).

While holding down (Power button), press (Cancel button) 4 times, then

press

(Resume button) 6 times.

Release (Power button).

To turn off Bluetooth

▲ To turn off Bluetooth printing, remove the Bluetooth wireless printer accessory

from the device.

Bluetooth discovery

Discovery is the process by which a Bluetooth-enabled device detects other Bluetooth-

enabled devices that are within range.

When a device discovers the printer, it displays the printer’s Bluetooth device name.

For more information, see

Bluetooth device name.

The method of discovery varies according to the type of Bluetooth software used.

Bluetooth fonts

The device ships with built-in fonts for Bluetooth printing. Certain models include Asian

fonts for printing from mobile phones. The fonts included depend on the country/region

where the device was purchased. For more information, see

Device specifications.

Chapter 4

64 Configure and manage

Wireless configuration page

The wireless configuration page shows 802.11 and Bluetooth information you need

when using the device. For more information and instructions on printing this page,

see

Understand the device information pages.

Bonding

When the printer and a sending device bond, they store each other’s Bluetooth device

address. This allows the device to discover the printer in Private mode.

The printer can bond to up to 31 devices. If you reach this limit and want to bond to an

additional device, you must clear all the previously bonded devices from the printer’s

memory. For more information, see

Reset device access.

Bluetooth wireless profiles

Serial port profile (SPP)

The Serial Port Profile is a wireless version of a serial port on the device that can be

used with notebook computers, Pocket PC devices such as HP iPAQs, and other PDA

devices to print with Bluetooth wireless technology. The Serial Port Profile sends data

as a series of bytes and does not support bi-directional communication.

Object push profile (OPP)

The Object Push Profile lets you print from devices that use the Object Exchange

protocol (OBEX), such as mobile phones and PDAs, such as Pocket PC and Palm OS

devices. Files that can be transferred over OBEX include vCard (stores business

cards, addresses and phone numbers), vCalendar (supports event tracking and to-do

lists), vMessage (supports simple messages and text), JPEG (for images), and ASCII

text for mobile phones and PDAs such as Palm OS devices.

Basic printing profile (BPP)

• The Basic Printing Profile extends the capabilities of OBEX so you can better

control the printing from Bluetooth-enabled PDAs, mobile phones, and other

devices. The Basic Printing Profile lets you set the device, the number of copies to

print, and other printing attributes, such as multiple per page sheet or handout

printing.

• The Basic Printing Profile is flexible, allowing for “driverless” printing, so any device

that supports the profile can print data from a device that also supports the profile.

This profile is bi-directional, so it allows device status information (the progress of

the print job, or errors such as “out of paper” or “paper jam”) to be sent back to the

computer to be displayed.

Basic imaging profile (BIP)

The Basic Imaging Profile lets you print images from a compatible digital camera or

other mobile device with Bluetooth wireless technology.

Bluetooth wireless connection

Hardcopy cable replacement profile (HCRP)

• The Hardcopy Cable Replacement Profile lets you print with the same features,

quality and speed as printing with a cable. The Hardcopy Cable Replacement

Profile provides the same basic functionality as the Serial Port Profile, with the

addition of bi-directional communication (e.g., messages such as “out of paper”,

“out of ink”, and job status). It also supports all of the functions offered with HP all-

in-one devices, such as printing, scanning, faxing, and copying.

• Unlike the Basic Printing Profile, the Hardcopy Cable Replacement Profile requires

you to have the printer driver installed on the computer you are printing from, so it

is primarily useful for printing from a PC.

Chapter 4

66 Configure and manage

5 Maintain and troubleshoot

This section contains the following topics:

•

Work with print cartridges

•

Replace the ink service module

•

Troubleshooting tips and resources

•

Solve printing problems

•

Poor print quality and unexpected printouts

•

Solve paper-feed problems

•

Troubleshoot installation issues

•

Clear jams

Work with print cartridges

This section contains the following topics:

•

Replace the print cartridges

•

Align the print cartridges

•

Print with a single print cartridge

•

Calibrate color

•

Maintain the device

•

Store printing supplies

Replace the print cartridges

You can check the estimated ink levels from the Toolbox (Windows), the HP Printer

Utility (Mac OS), or the Toolbox software for PDAs (Pocket PC and Palm OS). For

information about using these tools, see

Use device management tools. You can also

print the self-test diagnostic page to view this information (see

Understand the device

information pages).

NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary.

After removing a cartridge from its package, install it right away. Do not remove a

cartridge from the device for long periods of time.

To find out which print cartridges work with your device, see

Supplies.

CAUTION: To prevent clogs, ink failure, and bad electrical connections, do not

touch the print cartridge ink nozzles or copper contacts, and do not remove the

copper strips.

Maintain and troubleshoot 67

To replace the print cartridges

1. Remove the new print cartridge from its package and then pull the colored tab to

remove the protective film from the cartridge.

2. With the device turned on, open the front access cover. Wait for the carriage to

stop moving. This should take only a few seconds.

CAUTION: Only remove or install print cartridges when the print cartridge

carriage stops moving.

Chapter 5

68 Maintain and troubleshoot

3. Lift the print cartridge latch open and gently remove the print cartridge from its

cradle compartment.

4. Insert the new print cartridge into its cradle compartment at the same angle at

which you removed the old print cartridge. Check the symbol on the latch against

the symbol on the print cartridge to make sure you are inserting the correct print

cartridge.

Work with print cartridges 69

5. Close the print cartridge latch. If the cartridge is inserted correctly, closing the latch

gently pushes the cartridge into its cradle compartment. Press the latch to make

sure it is seated flat on the cartridge.

6. Close the front access cover.

7. Wait for the carriage to complete the print cartridge initialization routine and return

to the home position at the left side of the device before using the device.

NOTE: Do not open the front access cover until the print cartridge initialization

is complete.

Align the print cartridges

Whenever you install a new print cartridge, you should align the print cartridges for the

best possible print quality. If your printout is grainy, has stray dots, jagged edges, or

the ink is bleeding into another color, you can realign them through the Toolbox or

printer driver (Windows), the HP Printer Utility (Mac OS), or the Toolbox software for

PDAs (Pocket PC and Palm OS). For information about using these tools, see

Use

device management tools.

NOTE: Load plain paper into the paper tray before aligning the print cartridges.

An alignment page is printed during the alignment process.

• Toolbox (Windows): Open the Toolbox. For more information, see Toolbox

(Windows). Click the Printer Services tab, and then click Align Print Cartridges

and follow the onscreen instructions.

• HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information,

see

HP Printer Utility (Mac OS). Click Align and follow the onscreen instructions.

Chapter 5

70 Maintain and troubleshoot

Print with a single print cartridge

If one of the print cartridges runs out of ink before you can replace it, you can still print

with a single print cartridge.

Empty cartridge Cartridges used Output

Black Prints with only the tri-color print

cartridge

Color and grayscale

Tri-color Prints with only the black or photo

print cartridge

All documents will print in

grayscale

Photo Prints with only the tri-color print

cartridge

Color and grayscale

NOTE: Printing with one print cartridge might be slower and the print quality might

be affected. It is recommended to print with both print cartridges. For borderless

printing, the tri-color print cartridge must be installed.

Calibrate color

If you are not satisfied with the appearance of colors, you can calibrate the colors

manually to ensure the best print quality.

NOTE: Calibrate the color only when the tri-color and photo print cartridges are

installed together. The photo print cartridge is available for purchase as an optional

accessory. For more information, see

HP supplies and accessories.

NOTE: If you are using a Pocket PC or Palm OS device, you can calibrate the

color using the Toolbox software for PDAs. For more information, see

Toolbox

software for PDAs (Pocket PC and Palm OS).

Color calibration balances color tints on printed pages. It is only necessary if:

• Printed colors have visibly shifted toward yellow, cyan or magenta.

• There is a color tinge in the gray shades.

Low ink levels in the print cartridges might also produce incorrect colors.

• Toolbox (Windows): Open the Toolbox. For more information, see

Toolbox

(Windows). Click the Printer Services tab, and then click Calibrate Color and

follow the onscreen instructions.

• HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information,

see

HP Printer Utility (Mac OS). Click Calibrate Color and follow the onscreen

instructions.

Maintain the device

The device does not require scheduled maintenance, except for replacing the ink

service module. For more information, see

Replace the ink service module. You

should attempt, however, to keep the device free of dust and debris. This cleaning

Work with print cartridges 71

keeps the device in peak condition and might also make the diagnosis of problems

easier.

WARNING! Turn off the device and unplug the power cord before cleaning the

device. If using the optional battery, turn off the device and remove the battery

before cleaning.

This section covers the following topics:

•

Clean the device

•

Clean the print cartridges

Clean the device

When you clean the device, follow these guidelines:

• Clean the outside of the device with a soft cloth moistened with mild detergent and

water.

NOTE: Clean the device only with water or water mixed with a mild detergent.

Using other cleaners or alcohol can damage the device.

• Clean the inside of the front access cover with a dry, lint-free cloth.

CAUTION: Be careful not to touch the rollers. Skin oils on the rollers can

cause print quality problems.

Clean the print cartridges

If printed characters are incomplete, or if dots or lines are missing from the printouts,

you might need to clean the print cartridges. These are symptoms of clogged ink

nozzles, which can result from prolonged exposure to air.

NOTE: Before you clean the print cartridges, make sure the print cartridge ink

levels are not low or empty. Low ink levels can also cause incomplete characters,

missing lines, or dots on the printouts. Check the print cartridge lights to make sure

they are not on. For more information, see

Control-panel lights reference. You can

also check the status of the print cartridges from the Printer Status tab in the

Toolbox (Windows), HP Printer Utility (Mac OS), or Toolbox software for PDAs.

Replace any low or empty print cartridges. For more information, see

Replace the

print cartridges.

This section contains the following topics:

•

To clean print cartridges automatically

•

To clean print cartridges manually

To clean print cartridges automatically

NOTE: Clean the print cartridges only when necessary. Cleaning uses ink and

shortens the life of the print cartridges. There are three levels of cleaning available.

After one level of cleaning, perform the next level of cleaning only if the results are

not satisfactory.

Chapter 5

72 Maintain and troubleshoot

Control panel

Press and hold down

(Power button).

2. While holding down the button, do one of the following. Perform the next level of

cleaning only if results from the previous level are not satisfactory.

a. For level 1 cleaning: Press

(Cancel button) twice.

For level 2 cleaning: Press

(Cancel button) twice and (Resume button)

once.

For level 3 cleaning: Press

(Cancel button) twice and (Resume button)

twice.

Release

(Power button).

The device begins the cleaning process.

Toolbox (Windows)

1. Open the Toolbox. For more information, see

Toolbox (Windows).

2. Click the Printer Services tab, click Clean Print Cartridges, and then follow the

onscreen instructions.

HP Printer Utility (Mac OS)

1. Open the HP Printer Utility. For more information, see

HP Printer Utility (Mac OS).

2. Click Clean and follow the onscreen instructions.

To clean print cartridges manually

Poor contact between the print cartridges and the print cartridge cradles can also

affect the quality of the printout. When this occurs, try cleaning the electrical contacts

on the print cartridges and print cartridge cradles.

NOTE: Before cleaning the print cartridges manually, remove and reinsert the

cartridges to make sure they are properly inserted.

1. Remove the print cartridge from the device. For more information, see Replace the

print cartridges.

Work with print cartridges 73

2. Clean the electrical contacts on the print cartridge cradle with a dry cotton swab.

3. Carefully clean the electrical contacts on the print cartridge with a soft, dry, lint-free

cloth.

CAUTION: To prevent damage to the electrical contacts, you should wipe the

contacts only once. Do not wipe the ink nozzles on the print cartridges.

4. Reinstall the print cartridges.

Chapter 5

74 Maintain and troubleshoot

Store printing supplies

This section covers the following topics:

•

Store print cartridges

The print cartridge protector is designed to keep a print cartridge secure and prevent it

from drying out when it is not being used. Whenever you remove a print cartridge from

the device with the intention of using it again later, store it in the print cartridge

protector. For example, store the black print cartridge in a print cartridge protector if

you are removing it so you can print high-quality photos with the photo and tri-color

print cartridges.

NOTE: If you do not have a print cartridge protector, you can order one from HP

Support. For more information, see

Support and warranty. You can also use an air-

tight container, such as a plastic tub. Make sure the nozzles are not touching

anything when you store the print cartridges.

To insert a print cartridge into the print cartridge protector

▲ Place the print cartridge into the print cartridge protector at a slight angle and snap

it securely into place.

Work with print cartridges 75

To remove the print cartridge from the print cartridge protector

▲ Press down on the top of the print cartridge protector to release the print cartridge,

then gently remove the print cartridge out of the print cartridge protector.

Replace the ink service module

The replaceable ink service module holds waste ink from the black print cartridge.

When it is almost full, the device lights will prompt you to replace it. For more

information, see

Control-panel lights reference.

When the ink service module is full, the device will stop printing. If you have a new ink

service module, install it immediately by following the instructions that come with it.

Otherwise, visit

www.hp.com/support or see Support and warranty to get a

replacement. In the meantime, remove the black print cartridge to continue printing.

The device can print using only the tri-color print cartridge but the color results and

print speed will be affected. For more information, see

Print with a single print cartridge.

CAUTION: Allowing the ink service module to fill completely can result in black

ink spillage. Take care to avoid spilling the ink in the ink service module. Ink can

permanently stain fabric and other materials.

NOTE: If you have installed the Toolbox (Windows), you can choose to display

error messages on your screen when there is a problem with your device. For

more information, see

To share the device on a locally shared network.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

• For a paper jam, see

Clear a jam in the device.

• For paper-feed problems, such as the paper skew and paper pick, see

Solve

paper-feed problems.

• Make sure the device is in the ready state. If lights are on or blinking, see

Control-

panel lights reference.

• Power cord and other cables are working, and are firmly connected to the device.

Make sure the device is connected firmly to a functioning alternating current (AC)

power outlet, and is turned on. For voltage requirements, see

Electrical

specifications.

Chapter 5

76 Maintain and troubleshoot

• Media is loaded correctly in the tray and is not jammed in the device.

• Print cartridges are properly installed in their correct slots. Press down firmly on

each one to ensure proper contact. Ensure you have removed the protective tape

from each print cartridge.

• All covers are closed.

• All packing tapes and materials are removed.

• The device can print a self-test diagnostic page. For more information, see

Understand the device information pages.

• The device is set as the current or default printer. For Windows, set it as the

default in the Printers folder. For the Mac OS, set it as the default in the Printer

Setup Utility. See your computer's documentation for more information.

• Pause Printing is not selected if you are using a computer running Windows.

• You are not running too many programs when you are performing a task. Close

programs that you are not using or restart the computer before attempting the task

again.

• Any necessary software, such as Printboy for Palm OS users, is installed in the

host device if using a Bluetooth connection. Make sure your Bluetooth settings are

correct. For more information, see

Bluetooth wireless settings options.

• Your wireless network settings are correct if using an 802.11 connection. For more

information, see

802.11 wireless connection.

• You created a DPOF file on your digital camera memory card, if you are trying to

print directly from the card. For more information, see

Print from memory cards

and USB Flash drives.

Some problems can be resolved by resetting the device.

Solve printing problems

This section contains the following topics:

•

The device shuts down unexpectedly

•

All device lights are on or flashing

•

The device is not responding (nothing prints)

•

Device does not accept print cartridge

•

Device takes a long time to print

•

Blank or partial page printed

•

Something on the page is missing or incorrect

•

Placement of the text or graphics is wrong

The device shuts down unexpectedly

Check the power and power connections

• Make sure the device is connected firmly to a functioning alternating current (AC)

power outlet. For voltage requirements, see

Electrical specifications.

• If you are using the battery, make sure it is properly installed.

Solve printing problems

All device lights are on or flashing

A non-recoverable error has occurred

Disconnect all cables (such as power cord, network cable, and USB cable), remove

the battery, wait about 20 seconds, press any control panel buton, and then reconnect

the cables. If the problem persists, visit the HP Web site (

www.hp.com/support) for the

latest troubleshooting information, or product fixes and updates.

The device is not responding (nothing prints)

Check the print queue

A print job might be stuck in the print queue. To fix, open the print queue, cancel the

printing of all documents in the queue, and then reboot the computer. After the

computer reboots, try printing again. See your operating system help for information

on opening the print queue and canceling print jobs.

Check the device setup

For more information, see

Troubleshooting tips and resources.

Check the device software installation

If the device is turned off when printing, an alert message should appear on your

computer screen; otherwise, the device software might not be installed correctly. To

resolve this, uninstall the software completely, and then reinstall the device software.

For more information, see

Uninstall and reinstall the software.

Check the cable connections

Make sure both ends of the USB cable are secure.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from

intrusion. However, the firewall might block communication between the computer and

the device. If there is a problem communicating with the device, try temporarily

disabling the firewall. If the problem persists, the firewall is not the source of the

communication problem. Re-enable the firewall.

If disabling the firewall allows you to communicate with the device, you might want to

assign a static IP address to the device and re-enable the firewall.

Check the wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the

print job to fail. Try printing a smaller file. For more information, see

Problems setting

up 802.11 or Bluetooth wireless communication.

Chapter 5

78 Maintain and troubleshoot

Device does not accept print cartridge

Check the print cartridge

• Remove and reinstall the print cartridge.

• Make sure the print cartridge is inserted into its correct slot. Make sure the

protective tape has been completely removed from the print cartridge. For more

information, see

Replace the print cartridges.

Clean the print cartridge manually

Complete the print cartridge cleaning procedure. For more information, see

To clean

print cartridges manually.

Turn off the device after removing the print cartridge

After removing the print cartridge, turn off the device, wait about 20 seconds, and turn

it on again without the print cartridge installed. After the device has restarted, reinsert

the print cartridge.

Device takes a long time to print

Check the system resources

Make sure your computer has enough resources to print the document in a reasonable

amount of time. If the computer meets only the minimum system requirements,

documents might take longer to print. For more information on minimum and

recommended system requirements, see

System requirements. In addition, if the

computer is too busy running other programs, documents can print more slowly.

Check the device software settings

Print speed is slower when Best or Maximum dpi is selected as the print quality. To

increase the print speed, select different print settings in the device driver. For more

information, see

Change print settings.

Check for radio interference

If the device is connected using wireless communication and is printing slowly, then

the radio signal might be weak. For more information, see

Problems setting up 802.11

or Bluetooth wireless communication.

Check the wireless connection

• Printing larger files using a Bluetooth wireless connection can sometimes cause

the print job to fail. Try printing a smaller file.

• After switching from one 802.11 wireless profile to another, the first print job takes

10 seconds or so before it starts to print. For more information, see

Problems

setting up 802.11 or Bluetooth wireless communication.

Solve printing problems

Blank or partial page printed

Clean the print cartridge

Complete the print cartridge cleaning procedure. For more information, see

Clean the

print cartridges.

Check the media settings

• Make sure you select the correct print quality settings in the printer driver for the

media loaded in the trays.

• Make sure the page settings in the printer driver match the page size of media

loaded in the tray.

Check the wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the

print job to fail. Try printing a smaller file. For more information, see

Problems setting

up 802.11 or Bluetooth wireless communication.

More than one page is being picked

For more information on paper-feed problems, see

Solve paper-feed problems.

There is a blank page in the file

Check the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the print cartridges

• Check to make sure that both cartridges are installed and functioning correctly.

Print cartridges might need to be cleaned. For more information, see

Clean the

print cartridges.

• Print cartridges might have run out of ink. Replace any empty cartridge. Try

removing and reinstalling the cartridges, making sure they snap firmly into place.

For more information, see

Replace the print cartridges.

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of

the device. For more information, see

Set minimum margins.

Check the color print settings

Make sure Print in Grayscale is not selected in the print driver.

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the device away from the source of the

electromagnetic fields. Also, it is recommended that you use a USB cable that is less

than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Chapter 5

80 Maintain and troubleshoot

Check the PictBridge settings

If printing using a PictBridge device, make sure the media settings in the device are

correct or are defaulting to the current printer settings. If defaulting to the current

device settings, then check the Toolbox (Windows), HP Printer Utility (Mac OS), or

Toolbox software for PDAs (Pocket PC and Palm OS) to make sure the current device

settings are correct.

Check the DPOF settings

If printing a DPOF file from a memory card, make sure the DPOF file was set up

correctly in the device that created it. Please see the documentation that came with

the device. Always load the media for portrait printing.

Check the borderless print settings

If printing using a PictBridge device, make sure the media settings in the device are

correct or are defaulting to the current printer settings.

Check the wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the

print job to fail. Try printing a smaller file. For more information, see

Problems setting

up 802.11 or Bluetooth wireless communication.

Check the mobile phone font

Boxes might appear when trying to print Asian fonts from a mobile phone on devices

purchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supported

by models purchased in Asia.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack

of media, and make sure the trays are not overloaded. For more information, see

Load

media.

Check the media size

• Content on a page might be cut off if the document size is larger than the media

that you are using.

• Make sure the media size selected in the printer driver match the size of media

loaded in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin

settings for the document do not exceed the printable area of your device. For more

information, see

Set minimum margins.

Solve printing problems

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the

settings in the printer driver. For more information, see

Change print settings.

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the device away from the source of the

electromagnetic fields. Also, it is recommended that you use a USB cable that is less

than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

If the above solutions do not work, the problem may be caused by the inability of the

application to interpret print settings properly. See the release notes for known

software conflicts, refer to the application's documentation, or contact the software

manufacturer for specific help.

Poor print quality and unexpected printouts

This section covers the following topics:

•

General tips

•

Meaningless characters print

•

Ink is smearing

•

Ink is not filling the text or graphics completely

•

Output is faded or dull colored

•

Colors are printing as black and white

•

Wrong colors are printing

•

Printout shows bleeding colors

•

Colors do not line up properly

•

Lines or dots are missing from text or graphics

General tips

Check the print cartridges

• Check to make sure that both cartridges are installed and functioning correctly.

Print cartridges might need to be cleaned. See Cleaning the print cartridges. Print

cartridges might have run out of ink. Replace any empty cartridge. Try removing

and reinstalling the cartridges, making sure they snap firmly into place. For more

information, see

Replace the print cartridges.

• Whenever you install a new print cartridge, you should align the print cartridges for

the best possible print quality. If your printout is grainy, has stray dots, jagged

edges, or the ink is bleeding into another color, you can realign them through the

Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox

software for PDAs (Pocket PC and Palm OS). For more information, see

Align the

print cartridges.

• Dropping or subjecting the print cartridges to impact might cause temporary

missing nozzles in the print cartridge. To resolve this problem, leave the print

cartridge in the device for 2 to 24 hours.

Chapter 5

82 Maintain and troubleshoot

• Use the appropriate print cartridge for the project. For best results, use the HP

black print cartridge to print text documents and use the HP photo or gray photo

print cartridges to print color or black and white photos.

• Make sure print cartridges have not been tampered with. Refilling processes and

the use of incompatible inks can disrupt the intricate printing system and result in

reduced print quality and damage to the device or print cartridge. HP does not

guarantee or support refilled print cartridges. For ordering information, see

supplies and accessories.

Check the paper quality

The paper might be too moist or too rough. Make sure the media meets HP

specifications, and try to print again. For more information, see

Select print media.

Check the type of media loaded in the device

• Make sure the tray supports the type of media you have loaded. For more

information, see

Understand specifications for supported media.

• Make sure you have selected the tray in the print driver that contains the media

that you want to use.

Check the rollers in the device

The rollers in the device might be dirty, causing lines or smudges to appear on your

printout. Turn off the device, remove the battery, disconnect the power cord, clean the

output rollers in the device with water on a slightly dampened lint-free cloth, and then

try to print again.

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the device away from the source of the

electromagnetic fields. Also, it is recommended that you use a USB cable that is less

than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Check the wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the

print job to fail. Try printing a smaller file. For more information, see

Problems setting

up 802.11 or Bluetooth wireless communication.

Meaningless characters print

If an interruption occurs to a job that is printing, the device might not recognize the rest

of the job.

Poor print quality and unexpected printouts

Cancel the print job and wait for the device to return to the ready state. If the device

does not return to the ready state, cancel all jobs and wait again. When the device is

ready, resend the job. If prompted by the computer to retry the job, click Cancel.

Check the cable connections

If the device and computer are connected with a USB cable, the problem may be due

to a poor cable connection.

Make sure the cable connections at both ends are secure. If the problem persists, turn

off the device, disconnect the cable from the device, turn on the device without

connecting the cable, and delete any remaining jobs from the print spooler. When the

Power light is on and not flashing, reconnect the cable.

Check the document file

The document file may be damaged. If you can print other documents from the same

application, try printing a backup copy of your document, if available.

Check the mobile phone font

Boxes might appear when trying to print Asian fonts from a mobile phone on devices

purchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supported

by models purchased in Asia.

Ink is smearing

Check the print settings

• When you print documents that use much ink, allow more time to dry before

handling the printouts. This is especially true for transparencies. In the printer

driver, select the Best print quality, and also increase the ink drying time and

reduce the ink saturation using the ink volume under the advanced features

(Windows) or ink features (Mac OS). However, note that decreasing ink saturation

might give printouts a "washed-out" quality.

• Color documents that have rich, blended colors can wrinkle or smear when printed

using the Best print quality. Try using another print mode, such as Normal, to

reduce ink, or use HP Premium Paper designed for printing vivid color documents.

For more information, see

Change print settings.

Check the media size and type

• Do not allow the device to print media that is smaller than the print job. If you are

doing borderless printing, make sure the correct media size is loaded. If you are

using the incorrect size, ink smears might appear on the bottom of subsequent

pages.

• Some types of media do not accept ink well. For these types of media, ink will dry

more slowly and smearing may occur. For more information, see

Select print media.

Check the ink service module

Remove the ink service module and check to see if it is full. If it is not full, reinstall the

module. If it is full, replace it with a new one. For information on removing and

replacing the ink service module, see

Replace the ink service module.

Chapter 5

84 Maintain and troubleshoot

Ink is not filling the text or graphics completely

Check the print cartridges

• Check to make sure that both print cartridges are installed and functioning

correctly. Print cartridges might need to be cleaned. For more information, see

Clean the print cartridges. Print cartridges might have run out of ink. Replace any

empty cartridge. Try removing and reinstalling the cartridges, making sure they

snap firmly into place. For more information, see

Replace the print cartridges.

• Make sure print cartridges have not been tampered with. Refilling processes and

the use of incompatible inks can disrupt the intricate printing system and result in

reduced print quality and damage to the device or print cartridge. HP does not

guarantee or support refilled print cartridges. For ordering information, see

supplies and accessories.

Check the media type

Some media types are not suitable for use with the device. For more information, see

Select print media.

Output is faded or dull colored

Check the print mode

The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is

good for printing drafts. To get better results, select Normal or Best. For more

information, see

Change print settings.

Check the paper type setting

When printing on transparencies or other special media, select the corresponding

media type in the print driver. For more information, see

To print on special or custom-

sized media (Windows).

Check the print cartridges

• Check to make sure that both print cartridges are installed and functioning

correctly. Print cartridges might need to be cleaned. For more information, see

Clean the print cartridges. Print cartridges might have run out of ink. Replace any

empty cartridge. Or try removing and reinstalling the cartridges, making sure they

snap firmly into place. For more information, see

Replace the print cartridges.

• Make sure print cartridges have not been tampered with. Refilling processes and

the use of incompatible inks can disrupt the intricate printing system and result in

reduced print quality and damage to the device or print cartridge. HP does not

guarantee or support refilled print cartridges. For ordering information, see

supplies and accessories.

Poor print quality and unexpected printouts

Colors are printing as black and white

Check the print settings

• Make sure Print in Grayscale is not selected in the printer driver. For information

on changing this setting, see

Change print settings.

• Make sure the tri-color cartridge is installed.

Check the print cartridges

• Make sure the tri-color cartridge is properly installed.

• Check to make sure that both print cartridges are installed and functioning

correctly. Print cartridges might need to be cleaned. For more information, see

Clean the print cartridges. Print cartridges might have run out of ink. Replace any

empty cartridge. Or try removing and reinstalling the cartridges, making sure they

snap firmly into place. For more information, see

Replace the print cartridges.

• Make sure print cartridges have not been tampered with. Refilling processes and

the use of incompatible inks can disrupt the intricate printing system and result in

reduced print quality and damage to the device or print cartridge. HP does not

guarantee or support refilled print cartridges. For ordering information, see

supplies and accessories.

Wrong colors are printing

Check the print settings

Make sure Print in Grayscale is not selected in the printer driver. For information on

changing this setting, see

Change print settings.

Check the print cartridges

• Check to make sure that both print cartridges are installed and functioning

correctly. Print cartridges might need to be cleaned. For more information, see

Clean the print cartridges. Print cartridges might have run out of ink. Replace any

empty cartridge. Or try removing and reinstalling the cartridges, making sure they

snap firmly into place. For more information, see

Replace the print cartridges.

• Make sure print cartridges have not been tampered with. Refilling processes and

the use of incompatible inks can disrupt the intricate printing system and result in

reduced print quality and damage to the device or print cartridge. HP does not

guarantee or support refilled print cartridges. For ordering information, see

supplies and accessories.

Chapter 5

86 Maintain and troubleshoot

Printout shows bleeding colors

Check the print cartridges

• Check to make sure that both print cartridges are installed and functioning

correctly. Print cartridges might need to be cleaned. For more information, see

Clean the print cartridges. Print cartridges might have run out of ink. Replace any

empty cartridge. Or try removing and reinstalling the cartridges, making sure they

snap firmly into place. For more information, see

Replace the print cartridges.

• Make sure print cartridges have not been tampered with. Refilling processes and

the use of incompatible inks can disrupt the intricate printing system and result in

reduced print quality and damage to the device or print cartridge. HP does not

guarantee or support refilled print cartridges. For ordering information, see

supplies and accessories.

Check the media type

Some media types are not suitable for use with the device. For more information, see

Select print media.

Colors do not line up properly

Check the print cartridges

• Check to make sure that both print cartridges are installed and functioning

correctly. Print cartridges might need to be cleaned. For more information, see

Clean the print cartridges. Print cartridges might have run out of ink. Replace any

empty cartridge. Or try removing and reinstalling the cartridges, making sure they

snap firmly into place. For more information, see

Replace the print cartridges.

• Whenever you install a new print cartridge, you should align the print cartridges for

the best possible print quality. If your printout is grainy, has stray dots, jagged

edges, or the ink is bleeding into another color, you can realign them through the

Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox

software for PDAs (Pocket PC and Palm OS). For more information, see

Align the

print cartridges.

• Make sure print cartridges have not been tampered with. Refilling processes and

the use of incompatible inks can disrupt the intricate printing system and result in

reduced print quality and damage to the device or print cartridge. HP does not

guarantee or support refilled print cartridges. For ordering information, see

supplies and accessories.

Check the graphics placement

Use the zoom or print preview feature of your software to check for gaps in the

placement of graphics on the page.

Lines or dots are missing from text or graphics

Check the print mode

Try using the Best mode in the printer driver. For more information, see

Change print

settings.

Poor print quality and unexpected printouts

Check the print cartridges

• Clean the print cartridges. For more information, see

Clean the print cartridges.

• Whenever you install a new print cartridge, you should align the print cartridges for

the best possible print quality. If your printout is grainy, has stray dots, jagged

edges, or the ink is bleeding into another color, you can realign them through the

Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox

software for PDAs (Pocket PC and Palm OS). For more information, see

Align the

print cartridges.

• Make sure print cartridges have not been tampered with. Refilling processes and

the use of incompatible inks can disrupt the intricate printing system and result in

reduced print quality and damage to the device or print cartridge. HP does not

guarantee or support refilled print cartridges. For ordering information, see

supplies and accessories.

Solve paper-feed problems

For information on resolving jams, see Clear a jam in the device.

This section contains the following topics:

•

Media is not supported for the device

•

Media is not picked up

•

Media is not coming out correctly

•

Pages are skewing

•

Multiple pages are being picked up

Media is not supported for the device

Use only media that is supported for the device and the tray being used. For more

information, see

Understand specifications for supported media.

Media is not picked up

• Make sure media is loaded in the tray. For more information, see Load media. Fan

the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the

media size you are loading. Also make sure the guides are snug, but not tight,

against the stack.

• Make sure media in the tray is not curled. Uncurl paper by bending it in the

opposite direction of the curl.

• Make sure to fully extend the input tray extension if your device model has an

extension.

Media is not coming out correctly

Remove excess media from the output area. If printed media stacks up outside the

output slot, it can prevent media from properly exiting the device.

Chapter 5

88 Maintain and troubleshoot

Pages are skewing

• Make sure the media loaded in the trays is aligned to the paper guides.

• Load media into the device only when it is not printing.

• Make sure to fully extend the input tray extension if your device model has an

extension.

Multiple pages are being picked up

• Fan the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the

media size you are loading. Also make sure the guides are snug, but not tight,

against the stack.

• Make sure the tray is not overloaded with paper.

• Use HP media for optimum performance and efficiency.

Troubleshoot installation issues

If the following topics do not help, see Support and warranty for information about HP

support.

•

Hardware installation suggestions

•

Software installation suggestions

•

Problems setting up 802.11 or Bluetooth wireless communication

Hardware installation suggestions

Check the device

• Make sure that all packing tape and material have been removed from outside and

inside the device.

• Make sure that the device is loaded with paper.

• Make sure that no lights are on or blinking except the Power light, which should be

on. If a light other than the Power light is on or blinking, there is an error. For more

information, see

Control-panel lights reference.

• Make sure that the device can print a self-test diagnostic page.

Check the hardware connections

• Make sure that any cords and cables that you are using are in good working order.

• Make sure that the power cord is connected securely to both the device and to a

working power outlet.

Check the print cartridges

• Whenever you install a new print cartridge, the device aligns the print cartridges

automatically. If the alignment fails, check to make sure the cartridges are installed

correctly, and start the print cartridge alignment. For more information, see

Align

the print cartridges.

• Make sure that all latches and covers are closed properly.

Troubleshoot installation issues

Software installation suggestions

Check the computer system

• Make sure that your computer is running one of the supported operating systems.

• Make sure that the computer meets at least the minimum system requirements.

• In the Windows device manager, make sure that the USB drivers have not been

disabled.

• If you are using a computer running Windows, and the computer cannot detect the

device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to

perform a clean uninstallation of the device driver. Restart your computer, and

reinstall the device driver.

Verify installation preliminaries

• Make sure to use the Starter CD that contains the correct installation software for

your operating system.

• Before installing software, make sure that all other programs are closed.

• If the computer does not recognize the path to the CD-ROM drive that you type,

make sure that you are specifying the correct drive letter.

• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the

Starter CD for damage. You can download the device driver from the HP Web site

(

www.hp.com/support).

NOTE: After correcting any problems, run the installation program again.

Problems setting up 802.11 or Bluetooth wireless communication

If you have problems printing using an 802.11 or Bluetooth wireless connection, try the

following suggestions. For more information on configuring wireless settings, see

802.11 wireless connection and Bluetooth wireless connection.

NOTE: To enable 802.11 wireless communication, you must complete the

wireless installation by running the installer program on the Starter CD. You can

set the wireless communication settings from the Toolbox (Windows) if you are

connected using a USB cable, but until you run the installer and set up the device

for wireless communication, you cannot print using an 802.11 wireless connection.

Follow these general steps and use the information in the following sections to

troubleshoot wireless connection problems:

Windows

1. Check the wireless printer accessory. For more information, see

Check the

wireless printer accessory.

2. Check the wireless settings. For more information, see

Check the wireless settings.

3. Manually assign the IP address for the device in the Ports tab of the device

properties.

4. PING the device. For more information, see

Check the network communication.

Chapter 5

90 Maintain and troubleshoot

Mac OS

1. Check the wireless printer accessory. For more information, see

Check the

wireless printer accessory.

2. Delete and re-add the device in the Print Center (Mac OS).

3. PING the device. For more information, see

Check the network communication.

Check the wireless printer accessory

• Make sure the wireless printer accessory is inserted properly. For more

information, see

Install the 802.11 or Bluetooth wireless USB accessory.

• Make sure you inserted the wireless printer accessory before or after, and not

during, device initialization.

• If the light on the wireless printer accessory is not on, do the following:

◦ Remove the wireless printer accessory.

◦ Turn off the device, wait a few seconds, and then turn it back on again.

◦ Reinsert the accessory when the device is in the Ready state. If there is no

response, repeat this procedure a few times. If there is still no response,

contact HP. For more information, see

Support and warranty.

• To see if the wireless printer accessory is working, try printing using another

wireless device. If you still cannot print, the wireless printer accessory might be

faulty. Replace the accessory if necessary.

Check the wireless settings

• Make sure the wireless profile switch on the back of the device is switched to the

correct wireless profile you are using. Make sure you are using a profile that was

configured during installation. For more information, see

802.11 wireless connection.

• If you cannot communicate with the device after completing the software

installation and removing the USB cable, then one or more of the following

wireless settings might be incorrect:

◦ Network name (SSID)

◦ Communication mode (infrastructure or ad hoc)

◦ Channel (ad hoc networks only)

◦ Security settings (such as Authentication Type and Encryption)

For more information on configuring wireless settings, see

802.11 wireless

connection and Bluetooth wireless connection.

• To configure Bluetooth settings or monitor device status (such as ink levels) using

the Toolbox (Windows), you must connect the device to your computer with a USB

cable.

Check the network communication

PING is a basic program that sends a series of packets over a network or the Internet

to a specific device in order to generate a response from that device. The other device

Troubleshoot installation issues

responds with an acknowledgment that it received the packets. PING verifies whether

a specific device on a network or the Internet exists and is connected.

To PING the device

1. Print a wireless configuration page. For more information, see

Understand the

device information pages.

2. Using the IP address on the configuration page, PING the device to verify network

communication. In this example, the IP address is 169.254.110.107.

a. Open the MS-DOS command prompt window (Windows) or Terminal (Mac OS).

b. At the command prompt, type the IP address of the device, and then press

Enter (for example: ping 169.254.110.107).

If the command is successful, the PING utility will return results similar to the following.

The exact information returned will vary depending on your operating system.

Regardless of the operating system, the results will show the IP address of the device,

the round-trip time in milliseconds for each packet, the number of packets sent and

received, and the number and percentage of how many packets got lost.

Example

Pinging 169.254.110.107 with 32 bytes of data:

Reply from 169.254.110.107: bytes=32 time<10ms TTL=128

If the command is unsuccessful, the PING utility will return results similar to the

following:

Example

Pinging 169.254.110.107 with 32 bytes of data:

Request timed out.

Check the wireless signal

Wireless communication can be interrupted or unavailable if there is signal

interference, distance or signal strength problems, or if the device is not ready for

some reason.

• Make sure the device is within range of the 802.11 or Bluetooth sending device.

802.11 printing allows wireless printing up to 100 meters (300 feet). Bluetooth

printing allows wireless printing up to 10 meters (30 feet).

• If a document doesn't print, there could be signal interruption. If a message

appears on the computer explaining that there is a signal problem, cancel the print

job and then resend it from the computer.

Chapter 5

92 Maintain and troubleshoot

Clear jams

Occasionally, media becomes jammed during a job. Try the following remedies before

you attempt to clear the jam.

• Make sure that you are printing with media that meets specifications. For more

information, see

Select print media.

• Make sure that you are printing with media that is not wrinkled, folded, or damaged.

• Make sure that the input tray is loaded correctly and is not too full. For more

information, see

Load media.

This section contains the following topics:

•

Clear a jam in the device

•

Tips for avoiding jams

Clear a jam in the device

To clear a jam

1. Turn off the device.

2. Unplug the device from the power source.

3. Remove media that is not jammed from the input tray and the output slot.

NOTE: Do not put your hands inside the input tray. Use tweezers instead and

be careful not to scratch the inside of the device.

4. Locate the media jam.

5. If the media is visible from the output slot, gently pull it out from the slot. If the

media is not visible, open the front access cover and clear jammed media.

NOTE: Remove jammed media slowly and steadily to prevent media tear.

Clear jams

6. If the print carriage is obstructing the jam, gently push it to one side and then

remove the media.

7. If the jammed media is not visible in the print area located inside the device,

remove what is visible in the input tray.

8. After you clear the jam, close the front access cover, turn on the device, and then

press

(Resume button) to continue the print job.

The device will continue the print job on the next page. You will need to resend the

page or pages that were jammed in the device.

Tips for avoiding jams

• Make sure that nothing is blocking the paper path.

• Do not overload the trays. For more information, see

Understand specifications for

supported media.

• Load paper properly and when the device is not printing. For more information, see

Load media.

• Do not use media that is curled or crumpled.

• Always use media that conforms with specifications. For more information, see

Select print media.

• Make sure media is aligned against the right side of a tray.

• Make sure the media guides are adjusted snugly against the media, but do not

crinkle or bend it.

Chapter 5

94 Maintain and troubleshoot

Control-panel lights reference

The control-panel lights indicate status and are useful for diagnosing printing

problems. This section contains information about the lights, what they indicate, and

what action to take if necessary.

Interpret control-panel lights

1 (Cancel button) – Cancels the current print job. The time it takes to cancel

depends on the size of the print job. Press this button only once to cancel a queued

print job.

(Resume button) – Resumes a print job that is waiting or after temporary

interruption (for example, when adding print media to the printer).

3 Resume light – Lights up in amber when a print job is waiting, and blinks or turns on

to relay status or a need for intervention.

4 Battery charging light – Lights up in green when the battery is charging.

5 Left print cartridge light – Blinks when the left print cartridge is absent or improperly

functioning. Turns on solid when the ink is low or empty.

6 Right print cartridge light – Blinks when the right print cartridge is absent or

improperly functioning. Turns on solid when the ink is low or empty.

(Power button) – Turns the printer off or on.

8 Power light – Lights up in green when the printer is turned on using the AC adapter

or a 41-100% charged battery. When powered by battery, lights up in amber when

battery is 10-40% charged, and red when battery is below 10% charged. Blinks

during printing.

For more information, visit the HP Web site (www.hp.com/support) for the latest

troubleshooting information, or product fixes and updates.

Light description/Light pattern Explanation and

recommended action

Power light is green. If using AC power:

Printer is turned on

and idle.

If using battery power:

Battery is 41-100%

Control-panel lights reference

Light description/Light pattern Explanation and

recommended action

charged and printer is

turned on and idle.

No action required.

Power light is amber. Battery is 10-40%

charged and printer is

turned on and idle.

Plug in the power

adapter to begin

recharging the battery.

See

Install and use the

battery.

Power light is red. Battery is less than

10% charged and

printer is turned on and

idle.

Plug in the power

adapter to begin

recharging the battery.

See

Install and use the

battery.

Battery charge light is green. Battery is charging.

No action required.

Battery charge light is red. Battery is faulty.

Replace the battery.

See

HP supplies and

accessories.

Power light blinks. Printer is printing.

No action required.

Power, resume, left and right print cartridge lights cycle. Printer is powering on.

No action required.

Power light is green and Resume light blinks. Printer is paused either

to wait for media to

dry, out of paper, or

processing Digital Print

Order Format (DPOF)

printing.

If out of paper, load

paper. Press

(Resume button) to

continue the print job.

Chapter 6

(continued)

Control-panel lights reference

Light description/Light pattern Explanation and

recommended action

Left print cartridge light blinks. The tri-color print

cartridge needs

attention.

Reinstall the print

cartridge and try to

print. If the error

persists, replace the

cartridge. See

To clean

print cartridges

manually.

Right print cartridge light blinks. The right print cartridge

needs attention.

Reinstall the print

cartridge and try to

print. If the error

persists, replace the

cartridge. See

To clean

print cartridges

manually.

Right and left print cartridge lights blink. Tri-color and right print

cartridges need

attention.

Reinstall the print

cartridges and try to

print. If the error

persists, replace the

cartridges. See

clean print cartridges

manually.

Power light off, resume light blinks. Media jam or paper

motor stall.

Clear the jammed

media. For more

information, see

Clear

jams. After clearing the

jam, press

(Resume button) to

continue the print job.

If no paper jam exists,

press

(Resume

button). If this does not

work, try turning the

printer off and then on

again, and resend the

print job.

Power light blinks, resume light blinks. Media jam or carriage

stall.

Clear the jammed

paper. For more

information, see

Clear

(continued)

Interpret control-panel lights

Light description/Light pattern Explanation and

recommended action

jams. After clearing the

jam, press

(Resume button) to

continue the print job.

If no paper jam exists,

press

(Resume

button). If this does not

work, try turning the

printer off and then on

again, and resend the

print job.

An unsupported USB

device or hub is

connected to the

device.

Remove the USB

device or hub. For

more information on

supported devices, see

Memory card

specifications.

Power light blinks, resume light blinks, left and right print cartridge

lights on.

Media jam or service

station stall.

Clear the jammed

paper. For more

information, see

Clear

jams. After clearing the

jam, press

(Resume button) to

continue the print job.

If no paper jam exists,

press

(Resume

button). If this does not

work, try turning the

printer off and then on

again, and resend the

print job.

Resume light blinks, left and right print cartridge lights on. Media jam or pick

motor stall.

Clear the jammed

paper. For more

information, see

Clear

jams. After clearing the

jam, press

(Resume button) to

continue the print job.

If no paper jam exists,

press

(Resume

button). If this does not

work, try turning the

printer off and then on

Chapter 6

(continued)

Control-panel lights reference

Light description/Light pattern Explanation and

recommended action

again, and resend the

print job.

Resume light blinks, left and right print cartridge lights cycle. Media jam or switch

motor stall.

Clear the jammed

paper. For more

information, see

Clear

jams. After clearing the

jam, press

(Resume button) to

continue the print job.

If no paper jam exists,

press

(Resume

button). If this does not

work, try turning the

printer off and then on

again, and resend the

print job.

Power light on, resume light blinks, right print cartridge light turns on

twice as long as off.

Ink service module

almost full.

•

If you have a

replacement for

the ink service

module, replace it

immediately by

following the

instructions that

came with it.

•

Otherwise, visit:

www.hp.com/

support or contact

Customer Support

to get a

replacement. See

Support and

warranty.

In the meantime,

you can press

(Resume button)

to continue

printing, but this

light error state will

remain until the ink

service module is

replaced. When

the ink service

module is full, the

printer will stop

printing.

(continued)

Interpret control-panel lights

Light description/Light pattern Explanation and

recommended action

Power light on, resume light on, right print cartridge light turns on

twice as long as off.

Ink service module full.

•

If you have a

replacement for

the ink service

module, replace it

immediately by

following the

instructions that

come with it.

•

Otherwise, visit:

www.hp.com/

support or call

Customer Support

to get a

replacement.

In the meantime,

you can remove

the black print

cartridge and print

using only the tri-

color print

cartridge. The

color results and

print speed may

be affected. See

Print with a single

print cartridge.

Power light, resume light, left and right print cartridge lights blink. Printer error.

Press

(Resume

button) to print the

error code.

Press

(Power

button) to reset the

printer.

Chapter 6

(continued)

100

Control-panel lights reference

HP supplies and accessories

This section provides information on HP supplies and accessories for the device. The information

is subject to changes, visit the HP Web site (

www.hpshopping.com) for the latest updates. You

may also make purchases through the Web site.

•

Order printing supplies online

•

Accessories

• Supplies

Order printing supplies online

Besides the HP Web site, you may order printing supplies using the following tools:

• Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.

• HP Printer Utility (Mac OS): Click Supplies Status from the Information and Support

panel, click the Shop for HP Supplies drop-down menu, and then choose Online.

Accessories

HP bt500 Wireless Printer Adapter with Bluetooth Technology Q6273A

HP 802.11 b/g Wireless Printer Adapter Q6274A

HP Lithium-Ion Battery CB8263A

Travel holder for black/photo print cartridge CB006A

12 V Auto Power Adapter C8257A

HP Ultra Slim AC Power Adapter C92792A

HP Battery Charger CB011A

HP Battery and Charger Kit CB012A

USB cable (2 m) C6518A

Supplies

This section covers the following topics:

• Print cartridges

• HP media

Print cartridges

The availability of print cartridges varies by country/region. The print cartridges might come in

different sizes. To obtain a list of supported print cartridges for your device, print the self-test

diagnostic page and read the information in the print cartridge status section.

You can find the print cartridge number in the following places:

• On the self-test diagnostic page (see

Understand the device information pages).

• On the label of the print cartridge you are replacing.

HP supplies and accessories

101

• Windows: From the Toolbox, if you have bidirectional communication, click the Estimated

Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details.

• Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support

panel, and then click Retail Supplies Information.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways,

including in the initialization process, which prepares the device and cartridges for printing,

and in print cartridge servicing, which keeps print nozzles clear and ink flowing smoothly. In

addition, some residual ink is left in the cartridge after it is used. For more information see

www.hp.com/go/inkusage.

HP media

To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com.

Choose your country/region, and then select Buy or Shopping.

Appendix A

102

HP supplies and accessories

Support and warranty

The information in Maintain and troubleshoot suggests solutions to common problems. If your

device is not operating correctly and those suggestions did not solve your problem, try using one

of the following support services to obtain assistance.

This section contains the following topics:

•

Hewlett-Packard limited warranty statement

• Obtain electronic support

•

Obtain HP telephone support

• Prepare the device for shipment

• Pack the device

Support and warranty

103

Hewlett-Packard limited warranty statement

Appendix B

104

Support and warranty

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/support. If

prompted, choose your country/region, and then click Contact HP for information on calling for

technical support.

This Web site also offers technical support, drivers, supplies, ordering information and other

options such as:

• Access online support pages.

• Send HP an e-mail message for answers to your questions.

• Connect with an HP technician by using online chat.

• Check for software updates.

You can also obtain support from the Toolbox (Windows). The Toolbox provides easy, step-by-

step solutions to common printing problems. For more information, see

Toolbox (Windows).

Support options and availability vary by product, country/region, and language.

Obtain HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

This section contains the following topics:

•

Before you call

• Support process

• HP support by phone

•

Additional warranty options

• HP Quick Exchange Service (Japan)

Before you call

Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product

fixes and updates.

To assist our Customer Care Center representatives to serve you better, prepare the following

information if you need to call HP.

1. Print the self-test diagnostic page of the device. For more information, see

Understand the

device information pages. If the device does not print, get the following information ready:

• Device model

• Model number and serial number (check the back of the device)

2. Check the operating system that you are using, such as Windows XP.

3. If the device is connected to the network, check the network operating system.

4. Note how the device is connected to your system, such as through USB or network

connection.

5. Obtain the version number of the printer software. (To find the version number of the printer

driver, open the printer settings or properties dialog box, and click the About tab.)

6. If you have a problem printing from a particular application, note the application and version

number.

Obtain HP telephone support

105

Support process

If you have a problem, follow these steps:

1. Check the documentation that came with the HP Printer.

2. Visit the HP online support Web site at

www.hp.com/support. HP online support is available

to all HP customers. It is the fastest source for up-to-date device information and expert

assistance and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the HP Printer

• Valuable HP Printer and troubleshooting information for common problems

• Proactive device updates, support alerts, and HP newsgrams that are available when

you register the HP Printer

3. Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

This section contains the following topics:

• Phone support period

• Telephone support numbers

• Placing a call

•

After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America

(including Mexico). To determine the duration of phone support in Europe, the Middle East, and

Africa, go to www.hp.com/support. Standard phone company charges apply.

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However,

some of the support numbers listed below may not be toll free.

For the most current list of telephone support numbers, see

www.hp.com/support.

Appendix B

106

Support and warranty

Obtain HP telephone support

107

Placing a call

Call HP support while you are in front of the computer and the HP Printer. Be prepared to provide

the following information:

• Model number (located on the label on the front of the HP Printer)

• Serial number (located on the back or bottom of the HP Printer)

• Messages that appear when the situation occurs

• Answers to these questions:

◦ Has this situation happened before?

◦ Can you re-create it?

◦ Did you add any new hardware or software to your computer at about the time that this

situation began?

◦ Did anything else occur prior to this situation (such as a thunderstorm, HP Printer was

moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be

available at the HP online support Web site:

www.hp.com/support. Contact your HP dealer or call

the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Printer at additional costs. Go to www.hp.com/

support, select your country/region and language, then explore the services and warranty area for

information about the extended service plans.

Appendix B

108

Support and warranty

HP Quick Exchange Service (Japan)

For instructions on how to pack your device for exchange, see Pack the device.

Prepare the device for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested

to send the device in for service, make sure you remove and keep the following items before

returning your device:

• The print cartridges

• The power cord, USB cable, memory cards, USB wireless devices, and any other cable

connected to the device

• Any paper loaded in the input tray

• Remove any originals you might have loaded in the device

Remove the print cartridges before shipment

Before you return the device, make sure you remove your print cartridges.

NOTE: This information does not apply to customers in Japan.

Prepare the device for shipment

109

To remove print cartridges before shipment

1. With the device turned on, open the front access cover. Wait for the carriage to stop moving.

This should take only a few seconds.

CAUTION: Only remove or install print cartridges when the print cartridge carriage

stops moving.

2. Lift the print cartridge latch open and gently remove the print cartridge from its cradle

compartment.

3. Place the print cartridges in an airtight plastic container so they will not dry out, and put them

aside. Do not send them with the device unless the HP customer support call agent instructs

you to.

4. Close the front access cover and wait a few minutes for the print carriage to move back to its

home position (on the left side).

5. Press the Power button to turn off the device.

Pack the device

Complete the following steps after you have prepared the device for shipment.

Appendix B

110

Support and warranty

To pack the device

1. If available, pack the device for shipment by using the original packaging materials, or use

the packaging materials that came with your replacement device.

If you do not have the original packaging materials, please use other adequate packaging

materials. Shipping damage caused by improper packaging and/or improper transportation is

not covered under the warranty.

2. Place the return shipping label on the outside of the box.

3. Include the following items in the box:

• A complete description of symptoms for service personnel (samples of print quality

problems are helpful).

• A copy of the sales slip or other proof of purchase to establish the warranty coverage

period.

• Your name, address, and a phone number where you can be reached during the day.

Pack the device

111

Device specifications

For media and media-handling specifications, see Understand specifications for supported media.

• Physical specifications

• Product features and capacities

•

Processor and memory specifications

• System requirements

• Print resolution

•

Environmental specifications

• Electrical specifications

• Acoustic emission specifications (noise levels per ISO 7779)

•

Memory card specifications

Physical specifications

Size (width x depth x height)

• Device: 340.2 by 163.8 by 80.5 mm (13.4 by 6.45 by 3.15 inches)

• Device with battery: 340.2 x 184.8 x 80.5 mm (13.4 x 7.28 x 3.15 inches)

Device weight (does not include printing supplies)

• Device: 2.0 kg (4.2 lb)

• Device with battery: 2.1 kg (4.63 lb)

Product features and capacities

Feature Capacity

Connectivity

• USB Device Port: Hi-Speed USB 2.0

• PictBridge/USB 1.1 Full Speed Host Port

• Secure Digital (SD) card

• Multimedia card (MMC)

• Bluetooth 2.0 Enhanced Data Rate,

backward compatible with 1.0 (through

USB Device Port)

Bluetooth Profiles supported: HCRP,

BPP, BIP, OPP, SDP

• 802.11 b/g (through USB Host Port)

Print method Drop-on-demand thermal inkjet printing

Print cartridges

Two print cartridges (black, tri-color, gray, and

photo print)

Supply yields

Visit www.hp.com/pageyield/ for more

information on estimated print cartridge yields.

Device languages HP PCL 3 enhanced

Font support

13 built-in fonts for portrait orientation.

112

Device specifications

Feature Capacity

US fonts: CG Times, CG Times Italic,

Universe, Universe Italic, Courier, Courier

Italic, Letter Gothic, Letter Gothic Italic.

Fonts for Bluetooth printing*

US fonts: CG Times, CG Times Italic,

Universe, Universe Italic, Courier, Courier

Italic, Letter Gothic, Letter Gothic Italic

Asian fonts**: Simplified Chinese, Traditional

Chinese, Japanese, Korean

*These fonts are also used for printing from

mobile phones.

**Included in models for some countries/

regions.

Duty cycle

Up to 500 pages per month

Processor and memory specifications

Device processor

192MHz ARM9463ES

Device memory

• 32 MB built-in RAM

• 8 MB built-in MROM + 2 MB built-in Flash ROM

System requirements

NOTE: For the most current information about supported operating systems and system

requirements, visit

http://www.hp.com/support/.

Operating system compatibility

• Windows 2000, Windows XP, Windows XP x64 (Professional and Home Editions), Windows

Vista

NOTE: For Windows 2000, only printer drivers and the Toolbox are available.

• Mac OS X (v10.3.9 and higher, v10.4.6 and higher)

• Linux

Minimum requirements

• Windows 2000 Service Pack 4: Intel Pentium II or Celeron processor, 128 MB RAM, 150

MB free hard disk space

Microsoft Internet Explorer 6.0

• Windows XP (32-bit): Intel Pentium II or Celeron processor, 128 MB RAM, 300 MB free hard

disk space

Microsoft Internet Explorer 6.0

• Windows XP x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel EM64T

support, or Intel Pentium 4 processor with Intel EM64T support, 128 MB RAM, 270 MB free

hard disk space

Microsoft Internet Explorer 6.0

(continued)

System requirements

113

• Windows Vista: 800 Mhz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 730 MB free

hard disk space.

Microsoft Internet Explorer 7.0

• Mac OS X (v10.3.9 and higher, v10.4.6 and higher): 400 MHz Power PC G3 (v10.3.9 and

higher, v10.4.6 and higher) or 1.83 GHz Intel Core Duo (v10.4.6 and higher), 256 MB

memory, 200 MB free hard disk space

QuickTime 5.0 or later

• Adobe Acrobat Reader 5.0 or later

Recommended requirements

• Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 200 MB RAM, 150 MB

free hard disk space

• Windows XP (32-bit): Intel Pentium III or higher processor, 256 MB RAM, 350 MB free hard

disk space

• Windows XP x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel EM64T

support, or Intel Pentium 4 processor with Intel EM64T support, 256 MB RAM, 340 MB free

hard disk space

• Windows Vista: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB RAM, 790 MB free hard

disk space.

• Mac OS X (v10.3.9 and higher, v10.4.6 and higher): 400 MHz Power PC G4 (v10.3.9 and

higher, v10.4.6 and higher) or 1.83 GHz Intel Core Duo (v10.4.6 and higher), 256 MB

memory, 500 MB free hard disk space

Print resolution

Black

Up to 1200 dpi with pigmented black ink

Color

HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium

Plus photo papers with 1200 by 1200 input dpi)

Environmental specifications

Operating environment

Operating temperature:

Recommended relative humidity: 25 to 75% noncondensing

◦ Recommended operating conditions: 15° to 32° C (59° to 90° F)

◦ Maximum: 0° to 55° C (32° to 131° F)

◦ Battery charging: 2.5° to 40° C (36.5° to 104° F)

◦ Battery discharging/using: 0° to 40° C (32° to 104° F)

Storage environment

Storage temperature: -40° to 60° C (-40° to 140° F)

Storage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F)

Electrical specifications

Power supply

Universal power adapter, external (HP part number C9279A)

Appendix C

114

Device specifications

Power requirements

Input voltage: 100 to 240 VAC (± 10%), 50 to 60 Hz (± 3Hz)

Output voltage: 18.5 Vdc, 3500 mA

Power consumption

34.03 watts

Acoustic emission specifications (noise levels per ISO 7779)

Sound pressure (bystander position)

LpAm 47 (dBA)

Sound power

LwAd 6.1 (BA)

Memory card specifications

• Maximum recommended number of files on a memory card: 1,000

• Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum

• Maximum recommended memory card size: 2 GB (solid state only)

NOTE: Approaching any of the recommended maximums on a memory card might cause

the performance of the device to be slower than expected.

Supported memory card types

• Secure Digital

• MultiMediaCard (MMC)

Memory card specifications

115

Regulatory information

This section contains the following topics:

• Environmental sustainability program

• FCC statement

•

Other regulatory information

• Declaration of conformity

Environmental sustainability program

Hewlett-Packard is committed to providing quality products in an environmentally sound manner.

HP continuously improves the design processes of its products to minimize the negative impact

on the office environment and on the communities where devices are manufactured, shipped,

and used. HP has also developed processes to minimize the negative impact of the disposal of

the device at the end of its printing life.

For more information about HP's environmental sustainability program, see www.hp.com/hpinfo/

globalcitizenship/environment/index.html.

•

Reduction and elimination

• Energy consumption

• Energy Star® notice

•

Material safety data sheets

• Recycling

• Disposal of waste equipment by users in private households in the European Union

Reduction and elimination

Paper use

This product's two-sided (duplex) printing and N-up printing feature (which allows you to print

multiple pages of a document on one sheet of paper) can reduce paper usage and the resulting

demands on natural resources. See this guide for more information about using these features.

Ink use

This product's draft mode uses less ink, which might extend the life of the cartridges. See the

print driver's online Help for more information.

Ozone-depleting chemicals

Ozone-depleting chemicals, such as chlorofluorocarbons (CFCs), have been eliminated from HP

manufacturing processes.

Energy consumption

This product is designed to reduce power consumption and save natural resources without

compromising product performance. It has been designed to reduce total energy consumption

both during operation and when the device is not active. Specific information on power

consumption may be found in the printed documentation that came with the HP Printer.

Energy Star® notice

This product is designed to reduce power consumption and save natural resources without

compromising product performance. It has been designed to reduce total energy consumption

both during operation and when the device is not active. This product qualifies for ENERGY

116

Regulatory information

STAR® which is a voluntary program established to encourage the development of energy-

efficient office products.

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR

partner, HP has determined that this product meets ENERGY STAR guidelines for energy

efficiency.

For more information on ENERGY STAR guidelines, go to the following Web site:

www.energystar.gov

Material safety data sheets

Material safety data sheets (MSDSs) can be obtained from the following HP Web site:

www.hp.com/go/msds.

Recycling

Design for recycling has been incorporated into this device:

• The number of materials has been kept to a minimum while ensuring proper functionality and

reliability.

• Dissimilar materials have been designed to separate easily.

• Fasteners and other connections are easy to locate, access, and remove using common tools.

• High-priority parts have been designed so that they can be accessed quickly for efficient

disassembly and repair.

•

Product packaging

• Plastics

•

HP products and supplies

Product packaging

The packaging materials for this device have been selected to provide maximum protection for

the least cost possible, while attempting to minimize environmental impact and facilitate recycling.

The rugged design of the device assists in minimizing both packaging materials and damage rates.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the

ability to identify plastics for recycling purposes at the end of product life.

HP products and supplies

HP's Planet Partners

™

recycling service provides an easy way to recycle any brand of computer

equipment or HP printing supplies. HP's state-of-the-art processes ensure that your unwanted

hardware or HP printing supply is recycled in a way that conserves resources.

For more information, see www.hp.com/recycle.

Environmental sustainability program

117

Disposal of waste equipment by users in private households in the European Union

Appendix D

118

Regulatory information

FCC statement

Other regulatory information

• Notice to users in Korea

• VCCI (Class B) compliance statement for users in Japan

• Notice to users in Japan about the power cord

•

Noise emission statement for Germany

• RoHS notices (China only)

• LED indicator statement

•

Regulatory model number

Other regulatory information 119

Notice to users in Korea

VCCI (Class B) compliance statement for users in Japan

Notice to users in Japan about the power cord

Noise emission statement for Germany

Appendix D

120

Regulatory information

RoHS notices (China only)

Toxic and hazardous substance table

LED indicator statement

Regulatory model number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The

Regulatory Model Number for your product is SNPRC-0705. The regulatory number should not

be confused with the product name (HP Officejet H470, HP Officejet H470B, HP Officejet

H470wbt, etc.) or product number (CB260A, CB027A, CB028A, etc.).

Other regulatory information 121

Declaration of conformity

Appendix D

122

Regulatory information

Index

Symbols/Numerics

802.11

about 17

installing USB accessory 16

printing 17

troubleshooting 90

accessibility 7

accessories

802.11 16

Bluetooth 16

installation 13

order 101

warranty 104

acoustic emissions 115

administrator

settings 39

after the support period 108

aligning print cartridges 70

battery

charging 15

installing 13

recycling 13

removing 16

safety 13

battery slot 9

black and white pages

troubleshoot 86

blank pages, troubleshoot

print 80

Bluetooth

about 18

bonding 65

configuration page 65

configure 61

discovery 64

fonts 64

fonts supported 113

installing USB accessory 16

printing 17

settings options 62

setup 60

troubleshooting 90

wireless connectin 59

wireless profiles 65

borderless printing

Mac OS 29

Windows 28

both sides, print on 26

calibrate linefeed 71

cancel

print job 37

capacity

trays 23

cards

guidelines 20

sizes supported 22

tray supporting 23

cartridges. See print cartridges

chlorofluorocarbons (CFCs) 116

cleaning

print cartridges 72

colors

bleeding 87

faded or dull 85

print black and white,

troubleshoot 86

specifications 114

troubleshoot 87

wrong 86

configuration page

Bluetooth 65

configure

Bluetooth 61

wireless profiles 56

connection

wireless 50

connectors, locating 9

control panel

illustration 95

lights, understanding 95

locating 8

custom-sized media

guidelines 21

print on 27

sizes supported 22

customer support

electronic 105

HP Instant Support 43

phone support 105

warranty 108

cut-off pages, troubleshoot 81

Declaration of Conformity

(DOC) 122

default settings

driver 24

print 25

device information pages

printing, understanding 44

digital photographs

printing 29

documentation 6

Documents To Go 35

dots per inch (dpi)

print 114

double-sided printing 26

driver

settings 24

version 105

warranty 104

duplexing 26

duty cycle 113

electrical specifications 114

envelopes

guidelines 20

sizes supported 21

tray supporting 23

environmental

specifications 114

environmental sustainability

program 116

firewalls, troubleshoot 78

fonts

Bluetooth 64

fonts supported 112

123

graphics

ink not filling in 85

missing lines or dots 87

help

HP Instant Support 43