28
FREQUENTLY USED
NUMBERS
1
Proudly sponsored by:
For any further information please contact:
Community Development Officer,
Bundaberg Family Relationship Centre
Phone: (07) 41307500
This useful guide has been brought to you by:
The aims of this network are to bring together
organisations to promote and enhance the health and
wellbeing of children and families in our community.
Meetings are held monthly.
2
Helping Your Child & Family 3
Child Care 11
Playgroups 15
Indigenous Services 17
Multicultural Services
Support
18
18
Counselling 21
Emergency Relief 23
Great Websites 24
Crisis 26
INDEX
27
NOTES
All care has been taken to ensure that as many services, organisations
and activities as possible have been included in this booklet.
26
Crisis
Emergency (Ambulance, Fire, Police) Phone: 000
13 Health Phone: 13 43 25 84
Alcohol and Drug Information Service (ADIS) Phone: 1800 177 833
Breastfeeding Helpline Phone: 1800 686 268
Child Care Access Hotline Phone: 1800 670 305
Child Health Line Phone: 13 43 25 84
Domestic and Family Violence Phone: 1800 811 811
Domestic Violence & Sexual Assault Helpline Phone: 1800 200 526
Family Relationship Advice Line Phone: 1800 050 321
Kids Helpline Phone: 1800 551 800
Lifeline Phone: 131 114
Medicare Public Enquiries Line Phone: 132 011
Mensline Australia Phone: 1300 789 978
Parentline Phone: 1300 301 300
Playgroup Australia Phone: 1800 171 882
Poisons Information Centre Phone: 131 126
Pregnancy Birth & Baby Helpline Phone: 1800 882 436
SANE Helpline Phone: 1800 187 263
3
Helping Your Child & Family
There are a range of services for children and families that promote, support
and safeguard the welfare of families and young children in our community.
Each of the services listed below offers a specific service to local families.
COMMUNITY AND FAMILY HEALTH
This is a free Queensland Health Service provided by trained child health nursing
and allied health professionals.
Services available are: Child Health Drop-In Service 0-5 years; Child Health
Clinic by appointment 0-5 years; Home Visiting by referral only; Mums and Bubs
Home Visiting program; General Parenting education sessions; Positive
Parenting Program (Triple P); Circle of Security Parenting Program (COS-P);
Early Intervention Parenting Specialist Psychologist and Social Worker; Hearing
screening and assessments for 4 years to 18 years; School Based Youth Health
Nurse Program (SBYHN) in High Schools.
Child Health Drop-In Service
Margaret Rose Centre: Monday, Wednesday and Friday 8.30 am—12.30 pm.
Short consultation.
Child Health Clinics
Longer consultation or prefer a confidential environment.
Longer consultation is required for developmental assessments, discussing
concerns around feeding, sleeping, development and play.
Margaret Rose Centre:4150 2700 Gayndah Community Health: 4161 3571
Gin Gin Hospital: 4157 2222 Biggenden Hospital: 4127 6400
Childers Hospital: 4192 1133 Eidsvold Hospital: 4165 7100
Mundubbera Hospital: 4165 5200
Discovery Coast Community Health Centre: 4902 1100
Lactation Clinic with Lactation Consultant
Margaret Rose Centre Phone 41502700. By appointment Monday 9am—1pm
and 2pm—3pm.
Child Health Line
Round the clock access to information and support about newborns and young
children for mums and dads on teething, postnatal depression, immunisation,
toilet training, feeding, sleep concerns and other health issues. Expert advice is
available 24 hours per day, 7 days per week.
Phone: 13HEALTH (13 43 25 84) hotline.
4
Triple P (Positive Parenting Program) (PPP)
Triple P promotes positive parent-child relationships and assists in developing
effective parenting ideas for all child from 18 months to 12 years of age.
Individual clinic consultation, Seminar or Group Triple P by appointment or referral.
Phone: 41502700
Circle of Security Parenting Program (COS-P)
Circle of Security Parenting (COS-P) is a new parenting programme based on
attachment research. It aims to assist parents to create a strong connection with
their children. COS-P is an 8 week program designed to help parents recognise
how children communicate their needs, how to interpret these cues, and reflect on
how they respond to them. Program is by referral or self-referral.
Early Intervention Parenting Specialist
Early Intervention Parenting Specialists (EIPS) are Social Workers and
Psychologists who specialise in providing counselling and therapeutic parenting
support for parents of babies and children aged 0-8 years of age. Our service
offers group, individual or home visit based interventions. EIPS may also utilise
available technology to support rural families (i.e. videoconference).
School Based Youth Health Nurse Program
The Youth Health Nurse works with young people, school staff and parents within
the local hospital and health service to, promote health and wellbeing; create a
supportive, healthy school environment; connect people with other support
services.
BUNDABERG HOSPITAL—PAEDIATRIC SPEECH PATHOLOGY
GP referral required. Service for children aged birth until enrolled in education. Feeding
difficulties; speech and language disorders. Assessment and therapy (individually or in
groups). Children eligible to access this service if not eligible for any other service.
Phone: 4150 2570
BUNDABERG CHILD AND FAMILY CENTRE
The Bundaberg Child & Family Centre, based at the Bundaberg and District
Neighborhood Centre, provides a central point for families to access support,
information or referrals to other service providers. A main focus of the program is
families with pre-school aged children. Playgroups meet at the center most weekdays
during school terms. The Centre is affiliated with Playgroup Queensland. Assistance
can be provided for new groups or support groups when the need has been
identified. Parent education, personal development sessions and group activities are
available and aim to enhance family functioning for families from all walks of life.
Email: bcaf@kenalwynbnc.org.au
Phone: 4153 1614 Fax: 4153 1586
25
Great Websites
http://www.health.gov.au/internet/main/publishing.nsf/Content/health-
pubhlth-strateg-brfeed-index.htm
Australian government site set up to support women who breastfeed and return
to work. Includes FAQ’s, flexibility at work.
www.breastfeeding.asn.au
The Australian Breastfeeding Association website. The organisation of people
supporting breastfeeding mothers. They include breastfeeding mothers and
their partners, lactation consultants, doctors and midwives. Supported by health
authorities and specialists in infant and child health and nutrition. Has an email
service which can be accessed through their “Helpline”.
www.menslineaus.org.au
Mensline Australia is a dedicated service for men with relationship and family
concerns.
www.familyrelationships.gov.au
Family Relationships Online provides all families (whether together or
separated) with access to information about family relationship issues, ranging
from building better relationships to dispute resolution.
www.widebaykids.com.au
Things to do with your kids in the Wide Bay in one easy format. Be inspired by
fun kids activity ideas, a calendar of local events, the very best parks, fishing
spots and walking tracks, and all the services you need to raise smiling Wide
Bay kids!
www.fifofamilies.com.au
www.miningfm.com.au
For families that have fly in or fly out family members.
www.pregnancybirthbaby.org.au
Pregnancy, Birth & Baby
new phone and online health information service. Helpline 1800
882 436 (free form landlines)
www.greatstart.sa.edu.au/
- lots of simple great ideas to help
kids learn via play and everyday activities.
24
Great Websites
www.raisingchildren.net.au
Australian government parenting website, covering a host of issues for
children from newborn to eight years. Great place to access information for both
parents, from behaviour and development to sleep, teething, nutrition to safety.
Includes articles from post natal depression to bullying at school and many,
many others. Special sections for Dad’s.
www.kidsafe.com.au
All about keeping babies and young children safe, resource ideas, information
about equipment, toys and nursery furniture.
www.healthinsite.gov.au
Health information provided by the Commonwealth Government, health topics A
-Z, conditions and diseases, oral health, well-being, life stages
eg. Pregnancy.
www.sidsandkids.org
For the latest on safe sleeping
www.kidscount.com.au
Great information on how to raise happy and confident children. Translations
into 16 languages other than English. Developed by the Australian Childhood
Foundation.
www.rch.org.au
Children’s health information online from The Royal Children’s Hospital,
Melbourne.
www.savingmum.com.au
Ideas for saving money, time and the planet. Library of resources full of ideas
for savings with recipes, travel, cleaning and more.
www.bundyregionconnect.qld.gov.au
The Bundy Region Connect Website encompasses an online community
directory, an online learning calendar and access to the latest Bundaberg
Regional Council Newsletters.
5
BUNDABERG FAMILY RELATIONSHIP CENTRE
The Bundaberg Family Relationship Centre has registered Family Dispute
Resolution Practitioners, a Child Consultant and an Indigenous Family Support
Officer to help separated parents to develop workable parenting arrangements.
They will also provide information about the effects of family separation on children
and may refer individuals to other services to access counseling or legal
information. Our staff will maintain impartiality and confidentiality throughout the
dispute resolution process while maintaining the best interests of the child as the
highest priority. The Bundaberg Family Relationship Centre has a spacious
reception area in which you will be able to find a variety of brochures, DVD’s and
booklets including community information and parenting reference material. There
are also FREE legal advice sessions and Family Law Advise sessions available
weekly while Divorce information sessions are held monthly. Bookings are
essential for all workshops.
Outreach offices are located in Kingaroy, Maryborough and Hervey Bay. Phone us
on 1300 885 373 for further information or to make an appointment.
Email: bundaberg.frc@uccommunity.org.au
Phone: 1300 885 373 Fax: 3250 4772
Website: www.familyrelationships.gov.au
BUSH CHILDREN'S HEALTH SCHEME
Children (aged up to 13 years) experiencing emotional, social, behavioural
difficulties at home or school. Provide a range of early intervention services which
address the ongoing physical, psychological and developmental well-
being of children of the Bundaberg district. Occupational Therapist, Speech
Therapist, Psychologist.
Email: bundaberg@bushkids.org.au
Phone: 4152 3799 Fax: 4152 7022
Website: www.bushkids.org.au
IMPACT’S POSITIVE START PARENTING PROGRAM
Positive Start Parenting is a free service for young mothers and expectant mums
aged 15-24 whose children are under pre-school age and who identify the need for
parenting assistance. The program offers one-on-one support, developing
parenting techniques, linking into other community services, mentoring, individual
and group activities, and a practical hands-on approach to parenting. IMPACT
provides a safe, comfortable child-friendly environment for mums and their
children. This is a non-referral program, but an eligibility criteria applies so if you
feel this is a the type of program for you please call.
Email: mail@impact.org.au
Phone: 4153 4233 or Freecall: 1800 179 233 Fax: 4153 1181
Website: www.impact.org.au Facebook: www.facebook.com/IMPACTMYM
6
ISIS CHILD AND FAMILY SUPPORT SERVICE
Isis Child and Family Support Service is a non profit organisation sponsored by the
Office of Early Childhood Education and Care and the Bundaberg Regional Council.
The Child and Family Support Service was specifically established to provide support
for Families and Service Providers within the Childers and surrounding area.
Services are provided for families with children 0-16 years. If you are feeling isolated,
in crisis, needing extra support or information on issues relating to families, the Child
and Family Support Co-ordinator can speak with you by phone, at the centre, or in
your home/service. Programs offered are Playgroup, Toy Library, Resource Books,
Australian Breastfeeding Meetings and the Parent Discussion Group. All services
are Free and Confidential
Email: childcareservices@bundaberg.qld.gov.au
Phone: 4130 4690 Fax: 4126 2897
Mobile: 0428 261 778
Website: www.bundaberg.qld.gov.au
ALCOHOL TOBACCO & OTHER DRUG SERVICES
Parenting a new baby can be a stressful and challenging time. If your
substance use becomes a problem for you, there is help available. Alcohol, Tobacco
and Other Drugs Service (ATODS) aims to minimise alcohol and other drug related
harm and enhance the health and wellbeing of the community. ATODs is a
confidential service available to anyone who is affected by alcohol, tobacco or other
drug use, personally or from someone else’s use.
Phone: 4150 2740 Fax: 4150 2749
CHILDCARE BENEFIT
The Department of Human Services through their Family Assistance Office is
responsible for the Child Care Benefit. The Family Assistance Office is responsible
for decisions about the amount of care for which the Child Care Benefit can be paid
based on income. Operating hours: 8am to 8pm, Monday to Friday
Phone: 13 61 50
CHILD CAR SEAT RESTRAINTS
Advice, fittings and installation checks
Bundaberg Baptist Family Day Care Scheme—Phone: 4152 9233 or
www.familydaycarebundaberg.com.au
RACQ Child Restraints—Phone: 1800 816 523
Kidsafe Queensland—Phone: 07) 3854 1829 or www.kidsafeqld.com.au
CHILD SUPPORT AGENCY ENQUIRY LINE
The Child Support Agency is responsible for the assessment and collection of child
support. The service cannot assist with custody issues of changing amounts of
maintenance ordered by a court. Operating hours: 8.30am to 4.45pm,
Monday to Friday.
Phone: 13 12 72
Website: www.humanservices.gov.au
23
Emergency Relief
The objective of Emergency Relief (ER) is to assist people in financial crisis to
deal with their immediate crisis situation in a way that maintains the dignity of
the individual and encourages self reliance.
Assistance from Emergency Relief providers to clients is primarily in the form of:
•
purchase vouchers of a fixed value (eg for food, transport or chemist
vouchers);
•
assistance with rent/accommodation;
•
part-payment of utility account/s;
•
material assistance such as food parcels or clothing; and/or appropriate
referrals to other services that help to address underlying causes of
financial crisis.
Bundaberg
Bundaberg Aboriginal & Torres Strait Islander Housing & Advancement Society
Phone: 4152 5877
Edon Place Women's Domestic Violence Service Inc Phone: 4153 6820
Citicoast Global Care Phone: 4153 2577
Youth Services Bundaberg Phone: 4153 2227
Regional Housing Limited Phone: 4153 1239
Society of St Vincent de Paul Bundaberg Phone: 4151 5455
Salvation Army - Community Services Welfare Division Phone: 4151 8015
Childers
Childers Neighbourhood Centre Phone: 4130 4690
Gin Gin
Gin Gin District Chamber of Commerce Inc
Coordinator: Meg Wills Phone: 4157 2230
22
PARENTLINE
Confidential telephone counselling, Triple P - parenting programs and referral service
for Queensland and Northern Territory.
Email: parentline@boystown.com.au
Counselling Line:1300 301 300 Fax: 3367 1266
Website: www.parentline.com.au/
PREGNANCY COUNSELLING AUSTRALIA
Pregnancy Counselling Australia provides practical and emotional support for women
in crisis pregnancies and women suffering from post-abortion syndrome.
Phone: 1300 737 732
Website: www.pregnancycounselling.com.au
RELATIONSHIPS AUSTRALIA
Relationship, Family and individual counseling, Education services and programs,
Victims Counsellng and Support services, Family dispute resolution and property
mediation, Domestic Violence support services. FOCCUS pre-marriage program
and Parenting Orders program.
Email: BundabergAdm[email protected].au
Phone: 1300 364 277 Fax: 4153 2955 Website: www.relationships.com.au
SCASP – SUPPORTING CHILDREN AFTER SEPARATION
The SCASP program provides counselling, group work and support to children and
young persons affected by the recent or past separation of their parents. Relevant
education and workshop programs on request. This is a free service.
Email: bundaberg@uccommunity.org.au
Phone: 4153 8400 Fax: 4153 4949
Website: www.uccommunity.org.au
SMALL MIRACLES FOUNDATION
The Small Miracles Foundation provides free telephone, online and face-to-face
counselling for families dealing with fertility issues, miscarriage, still birth, premature
birth or infant loss.
Email: enquir[email protected] Phone: 1300 266 643
Website: www.smfoundation.org.au
SCHOOL CHAPLAINS
SU QLD chaplains, or ‘chappies’, provide spiritual and emotional support to school
communities. They are in the prevention and support business: Helping students find
a better way to deal with issues ranging from family breakdown and loneliness, to
drug abuse, depression and anxiety. They provide a listening ear and a caring
presence for kids in crisis, and those who just need a friend. They also provide
support for staff and parents in school communities. For more information about your
schools chaplaincy service please contact your school administration office or School
Chaplaincy Coordinator Lisa Hardie at lisah@suqld.org.au
7
COMMUNITY LIFESTYLE SUPPORT INC (CLS) – STEPPING STONES
THERAPY CENTRE, EARLY INTERVENTION PROGRAM (EIP)
A multidisciplinary early intervention program for children aged 0 to 8 years who have
a physical disability or developmental delay requiring physiotherapy, occupational
therapy and speech & language therapy. Please contact the friendly CLS - Stepping
Stones Therapy Centre Team for more information and to register for the program.
CLS Ability Centre (Head Office)
Address: Kalkie Road, Ashfield, QLD. Post: PO Box 2402, Bundaberg, QLD, 4670
Phone: (07) 4155 6121 Fax: (07) 4155 6240
Email: admin@communitylsinc.com.au Website: www.communitylsinc.com.au
Stepping Stones Therapy Centre – Early Intervention Program
Phone / Fax: (07) 4159 3077 Email: eip@communitylsinc.com.au
COMPLAINTS ABOUT CHILD CARE SERVICES
To make a complaint about a child care service contact Department of Education,
Training and Employment—Office of Early Childhood Education and Care.
Phone: 4190 3871
DISABILITY INFORMATION SERVICE
Disability Information Service is a free statewide service which helps you to find
information and services for children and adults who have a disability. You can access
information on accommodation, respite care, education, recreation and sporting
services located throughout Queensland. Operating hours: 9am to 5pm, Monday to
Friday. Email: disabilityinfo@disability.qld.gov.au. Phone: 13 74 68
Website: www.communities.qld.gov.au/disability
DOMESTIC & FAMILY VIOLENCE WOMEN’S CRISIS LINE
The Womens Domestic Violence Telephone only service provides a confidential
information service and counselling to women, children and young people affected by
domestic violence. The service assesses and refers clients to a place of safety.
Operating hours: 24 hours a day, 7 days a week. Phone: 1800 811 811
DOMESTIC & FAMILY VIOLENCE MEN’S CRISIS LINE
The DVConnect Men’s Information Line provides a confidential telephone counselling
referral and support service to men with respect to relationships, health, family issues
and domestic violence. Operating hours: 9am to 12midnight,
7 days a week. Phone: 1800 600 636
8
EDON PLACE WOMEN'S DOMESTIC VIOLENCE SERVICE INC -
CHILD SUPPORT
EDON Place Women’s Domestic Violence Service provides quality, short-term
crisis accommodation and support to women and children escaping domestic and
family violence. EDON Place is a service that provides:
• Advocacy, Facilitation, Support and Assistance
• Community training and education
• Court assistance and process information
• Crisis counselling
• Children’s services
• Domestic and Family Violence Services
• Emergency Relief
• Outreach Services
• Safety Upgrades services
Office hours: 8.30am to 5.00pm Monday to Thursday and 8.30am to 3.00pm
Friday.
Email: childsupport@edonplace.org.au
Phone: 4153 6820 | 1800 811 811 Fax: 4153 4596
FAMILY PLANNING QUEENSLAND
Family Planning Queensland (FPQ) has provided sexual and reproductive health
services to the wider population of Queensland since its first clinic
session in 1972. The Bundaberg office is an education and training centre only.
Email: bundaberge[email protected].au
Phone: 4151 1556 Fax: 4151 3264
Website: www.fpq.com.au
HEALTH INFORMATION LINE
A free information and referral service for Queensland women.
Phone: 1800 017 676
Website: www.womhealth.org.au
IMMUNISE AUSTRALIA NATIONAL INFOLINE
The Immunise National Infoline is a service provided by the Australian
Government Department of Health. The service can provide information regarding
the Immunisation schedule, however cannot answer medical questions. Operating
hours: 8.30am to 5pm, Monday to Friday. Phone: 1800 671 811
KIDS HELP LINE
Kids Helpline is Australia's only free, confidential and private, 24/7 counselling
services for children and young people aged 5 to 25 years. Counselling and
support is provided over the phone, web and email. (Please note that charges
may apply when calling from a different phone provider which is not Optus, Virgin,
Vodafone, 3 or landline.)
Email: adm[email protected].au
Counselling Line: 1800 551 800 Fax: 3367 1266
Website: www.kidshelp.com.au
21
Counselling
CENTACARE
Counselling Programs offer therapeutic counselling provided by qualified and
experienced counsellors. Services include relationship, family, group and individual
counselling, working with children, adolescents and adults, school counselling, early
intervention services, community education and employee assistance programs. A
free family support service for parents and carers of young people aged 0-17 years
is offered in the Gin Gin and Childers communities. Pre-marriage Education is
offered to all couples from any denomination planning to be married. No referral
necessary. Our fees are on a sliding scale dependent upon income—no client is
refused a service based on an inability to pay—clients can negotiate for free
sessions or reduced fee sessions as needed
Email: bundaberg@centacare.net
Phone: 1300 523 985 Website: www.centacare.net
KIDS HELP LINE
Kids Helpline is Australia's only free, confidential and private, 24/7 counselling
services for children and young people aged 5 to 25 years. Counselling and
support is provided over the phone, web and email. (Please note that charges may
apply when calling from a different phone provider which is not Optus, Virgin,
Vodafone, 3 or landline.)
Email: adm[email protected].au
Counselling Line: 1800 551 800 Fax: 3367 1266
Website: www.kidshelp.com.au
GAMBLING HELP SERVICE (UNITINGCARE COMMUNITY)
FREE face to face counselling for problem gamblers and their families. Also
providing support group programs, community education and training workshops.
for industry workers.
Email: lorraine.bryant@uccomunity.org.au
Phone: 4153 8400
UNITINGCARE COMMUNITY
UnitingCare Community provides face to face counseling, crisis intervention, group
programs and educational workshops through a variety of Services including the
Family and Relationship Service, Supporting Children after Separation Program,
Community Support Service, Indigenous Family Care Service, Domestic and Family
Violence Counselling Support Service, Community Recovery Counselling, Financial
Counselling and Gambling Help Service. Lifeline 24 hour telephone crisis support is
available on 13 11 14
Email: bundaberg@uccommunity.org.au
Phone: 4153 8400 Fax: 4153 4949
Website: www.uccommunity.org.au
20
FOSTER CARER'S SUPPORT GROUP
Meet for coffee and chat. Guest speakers on occasions. Meets last Friday of the
Month at Pathways Building Payne Street.Mobile: 0417 761 593 / 0417 634 167
GRIEF AND LOSS SUPPORT—LUTHERAN COMMUNITY CARE
One to one caring. Friendship groups. Loss of child or family member.
Email: off[email protected].au
Phone: 4152 5900 during office hours
Mobile: 0418 854 260
LONE FATHERS ASSOCIATION
Th
e Lone Fathers Association, a national Peak Body, is a
non-sexist, non-sectarian, non-profit, and self-help educational and welfare
organisation devoted to the interests of lone fathers, their friends, relatives,
grandparents, extended family, carers and children.
Website: www.lonefathers.com.au
THE PYJAMA FOUNDATION
The Pyjama Foundation in the Wide Bay supports foster and kinship carers provide
extra help for our community’s most vulnerable children. Our goal is to alleviate
some of the pressure on carers in a practical way, focusing specifically on
improving the children’s literacy and numeracy skills. The Pyjama Foundation
recruits, screens, trains and supports volunteers from the community - Pyjama
Angels. Pyjama Angels are matched with a child in care and visit them once a
week for an hour to help them with their literacy and numeracy.
Email: admin@thepyjamafoundation.com Phone: (07) 3256 8802
Website: www.thepyjamafoundation.com
THE STILLBIRTH AND NEONATAL DEATH SUPPORT (QLD) INC
INCLUDING MISCARRIAGE SUPPORT
Providing mutual support, information, education and advocacy for parents and
families who experience the death of a baby through miscarriage, still birth,
neonatal death and other reproductive losses. Free call 1800 228 655 24hr/7 day
support. National Support Freecall number: 13000SANDS (1300072637)
Email: adm[email protected]
Phone: 1800 228 655 24hr/7 day support
National Support Freecall number: 13000SANDS (1300072637) Fax: 3358 2533
Website: www.sandsqld.com
9
KIDSAFE (CHILD ACCIDENT PREVENTION FOUNDATION)
Kidsafe is an independent, nonprofit organisation dedicated to keeping kids out of
hospital – the prevention of unintentional injury, injury death and disability in
children. Kidsafe is a resource centre and also has baby capsules and child
restraints for sale and hire and operates a restraint checking and fitting
service. Operating hours: 9am to 5pm, Monday to Friday.
Email: qld@kidsafeqld.com.au Phone: 38541829
LET'S READ
Let's Read is a program designed to encourage parents to have fun reading with
their young children and make this part of their daily routine. It aims to develop the
building blocks that will help children learn to read and write when they get to
school. The program is divided into 2 parts: Community Based Professionals who
are trained to work with parents and Volunteers who do 'read aloud' sessions in the
community.
Email: tami.boas@thesmithfamily.com.au
Mobile: 0413 065 661
Website: www.thesmithfamily.com.au
NATIONAL SEXUAL ASSAULT, DOMESTIC FAMILY VIOLENCE
COUNSELING SERVICE
Online service allows you to chat with a qualified and experienced counsellor on
www.1800RESPECT.org.au or Phone 24 hours a day on 1800 737 732
PARENTLINE
Parentline is a confidential telephone service aimed at providing professional
counselling and support to parents/guardians. Operating hours: 8am to 10 pm, 7
days a week. Phone: 1300 301 300
PHOENIX HOUSE ASSOCIATION INC
Phoenix House offers a comprehensive, integrated service which provides a child
centred and family focused programme for children and young people who have
been sexually and/or physically abused, or witnessed domestic violence, and
support for non-offending family members and carers. An outreach programme
provides therapeutic interventions for young people and adults who have committed
sexual offences.
Email: adm[email protected]
Phone: 4153 4299 Crisis Line 1800 737 732 Fax: 4153 4117
Website: www.phoenixhouse.com.au
10
BUMBLEBEES THERAPEUTIC PRESCHOOL
An early intervention and prevention preschool programme for children between the
ages of 3-5 years, who have experienced harm or suspected harm, or who are
displaying harmful behaviours. The program provides: A therapeutic preschool
programme; Individual counselling; Home visiting Programme; Counselling and support
for parents/carers and families; Family activities and excursions; Visits from other health
and safety professionals; A parent peer support group; The ‘123 Magic’ parent education
programme; Linking and referring families into further community networks; Training and
education for other professionals and organisations and support for other services.
Contact Phoenix House Association Inc on Phone: 4153 4299
POISONS INFORMATION CENTRE
The Queensland Poisons Information Centre provides a telephone service on poisoning,
suspected poisoning, bites, stings to callers from Queensland and adjoining
geographical areas. Operating hours: 24 hours, 7 days a week
Phone: 13 11 26
SCHOOL DENTAL SERVICE
The School Dental Service consists of 7 mobile dental vans, which travel to
60 different schools in the Bundaberg, Miriam Vale, Gin Gin and Isis regions. The dental
vans are equipped to provide check ups and treatment to school age children from 4 to
15 years old. Phone 4150 2243 between 8am to 10am for emergency appointments.
Phone: 4150 2243
SUNCARE COMMUNITY SERVICES INC - COMMONWEALTH RESPITE
AND CARELINK CENTRE
A single point of contact for information, assistance and support regarding respite
for Carers.
Email: buinfo@suncare.org.au
Phone: Freecall™1800 059 059 (except for mobiles)
WIDE BAY SEXUAL HEALTH SERVICE – Q CLINIC
Free and confidential sexual health check-up, information and advice. We prefer that
people phone for an appointment but we also see 'walk in' clients. The Q Clinic is now
located at 312 Bourbong St, top floor of the Margaret Rose Building
Email: BBH-QClinic@health.qld.gov.au
Phone: 4150 2754
WOMEN’S INFOLINK
Women’s Infolink is a free, confidential, Queensland wide information and
referral service open to all women and girls. Operating hours: 8am to 6pm, Mon-Fr.
Phone: 1800 177 577
19
AUSTRALIAN BREASTFEEDING ASSOCIATION—CHILDERS
To encourage and support mothers who wish to breastfeed their babies and to
promote skilled and loving mothering, while creating in the community an awareness
of the importance of human milk. Our purpose is to empower women to breastfeed.
Meetings held fortnightly at 14 Hinkler Street, Childers
Helpline:1800 686 268 Phone: Carole 41266906 Website: www.breastfeeding.asn.au
Notes: Wheelchair accessible: Yes
B'R'EST FRIENDS
We offer support and friendship to women who have had breast cancer. Keeping up
with information that is available and how to access it in the local area. Margaret
Rose Building, 312 Bourbong Street Bundaberg. Meeting at 9.30am on first Monday
of every month. All welcome.
Phone: Ann 4151 1278 / Maxine 4153 1447
Notes: Wheelchair Accessible: Yes
BUNDABERG AUTISM SPECTRUM DISORDER SUPPORT GROUP
Support to parents/carers and families affected with Autism Spectrum Disorder.
Coffee & Chat Meetings held 9.30am-12.00pm—2nd Friday of every month at
Bundaberg & District Neighbourhood Centre, 111 Targo Street. Guest Speakers,
resource library, social activities. Postal Address: PO Box 5034, Bundaberg West,
Qld 4670 Phone: 4155 1683 (6pm-8pm) Mobile: 0432 284 700
Email: bundabergasd@hotmail.com
Website: www.autismqld.com.au
BUNDABERG AND DISTRICT DIABETIC SUPPORT GROUP
The group provides access to education and information on managing diabetes and
social support to address a patient's psychological needs. Provides the patient and
carer with an opportunity for social interaction and sharing experiences is a vital role.
Bundaberg Family Centre, Kensington Street Bundaberg
Phone: 4152 6245 Mobile: 0439 181 043
Notes: Wheelchair Accessible: Yes
BUNDABERG MULTIPLE BIRTH ASSOCIATION INC
Support group for families with or expecting multiple birth children.
Email: bundabergmba@gmail.com Phone: 0490 042 968
DIDS - DADS IN DISTRESS
DADS in Distress is a support group for men and fathers going through separation
and divorce. For more details about how they can help you, call 1300 853 437 .
Email: enquiries@dadsindistress.asn.au
Phone: 1300 853 437
Website: www.dadsindistress.asn.au
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Multicultural Services
REFUGEE AND IMMIGRATION LEGAL SERVICE (RAILS)
This service provides free legal assistance in immigration and refugee cases to
people in need. Also provides immigration advice to families in relation to domestic
violence situations.
Phone: 3846 3189
BUNDABERG SETTLEMENT GRANTS PROGRAM
This service is a free referral and advocacy service to help new family, humanitarian
and regional skilled migrants settle in the first five years of residency in Australia.
Assistance can include general settlement information, referrals to agencies and
service providers, practical help and support, advocacy, education and training
information, help in family violence situations, help in completing forms, referrals to
multicultural community groups and bi-lingual information.
Address: Bundaberg & District Neighbourhood Centre, 111 Targo Street, Bundaberg.
Phone: 4153 1614 Email: sgp@kenalwynbnc.org.au
Website: http://www.kenalwynbnc.org.au
BUNDABERG COMMUNITY ACTION FOR A MULTICULTURAL
SOCIETY (CAMS) PROGRAM
This program community worker is part of a network of workers promoting the
immense benefits of social diversity and multiculturalism, supporting QLD’s culturally
& linguistically diverse (CALD) communities and advocating for improved access to
services and programs. The CAMS program delivers cross-cultural workshops to
community service providers and other community organisations. Guest Speakers
from a variety of backgrounds are able to visit local schools and community groups to
share their culture and give an insight into their background and story.
Address: Bundaberg & District Neighbourhood Centre, 111 Targo Street, Bundaberg.
Phone: 0413 918 087 Fax: (07) 41531586
Email: multicultural@kenalwynbnc.org.au
Support Groups
AUSTRALIAN BREASTFEEDING ASSOCIATION (ABA)
To encourage and support mothers who wish to breastfeed their babies and to
promote skilled and loving mothering, while creating in the community an awareness
of the importance of human milk. Our purpose is to empower women to breastfeed.
Meetings at the West Baptist Church Hall, 36 Avoca Street.
Email: aba.tam[email protected]
Helpline: 1800 686 268 Phone: 4159 6378
Website: www.breastfeeding.asn.au
Notes: Wheelchair Accessible: Yes
11
Child Care
FAMILY DAY CARE
Family Day Care (FDC) is a child care service that provides small group care
from birth to 12 years in a safe environment in the homes of registered carers.
FDC carers work-in partnership with a trained coordination unit and families to
build on their child’s individual strengths, interests & unique family background.
Bundaberg Baptist Family Day Care Scheme
Email: info@familydaycarebundaberg.com.au
Web: www.familydaycarebundaberg.com.au Phone: 4152 9233
Gin Gin Family Day Care Scheme
Email: ginginfdc@cofcqld.com.au Phone: 4157 3776
Isis Family Day Care
Email: isis@fdcaq.com.au Phone: 4126 2856
Southern Cross Family Day Care
Email : fdcbundaberg@scss.org.au Phone: 4153 3395
IN HOME CHILD CARE WIDE BAY
The Wide Bay In-Home Care service provides care for children in their own
home by approved educators (eligibility criteria applies). This enables children to
experience stability and security in their familiar family environment.
Email: mbih[email protected]m.au Phone: 4122 4153
AEIOU FOUNDATION BUNDABERG CENTRE
AEIOU Foundation is Australia’s largest provider of affordable, high quality full-
time and part-time early intervention for children with autism, aged between 2½
and 6 years. Each AEIOU centre is staffed with specialist early childhood
education teachers, learning facilitators and a supporting therapy team. While
there is no ‘cure’ for autism early intervention is proven to significantly enhance
communication and social skills, as well as reduce autism symptoms, helping
each child reach their full potential. If you live in Bundaberg or the surrounding
Wide Bay area, contact AEIOU today to see how we can support your child.
Please note, children require a formal diagnosis in order to receive a placement
in the program
Email: info@aeiou.org.au or bundaberg@aeiou.org.au
Phone: 41550399
Website: www.aeiou.org.au
12
LONG DAY CARE CENTRES
Long day care provides centre based child care for children from birth to
5 years. In partnership with families, long day care centres nurture a child’s
development through sensitive guidance and extensive opportunities for play.
ACORN CHILD CARE CENTRE Phone: 4153 0333
ACORN BABIES Phone: 4153 0300
AVOCA KIDS EARLY LEARNING CENTRE Phone: 4152 7330
AVOCA LITTLE ANGELS PRESCHOOL & CHILD CARE CENTRE Phone: 4155 1190
BONNEY TOTS BUNDABERG Phone: 4151 7111
BRIGHT HORIZONS CHILD CARE, CHILDERS Phone: 4126 2433
BUNDABERG CHRISTIAN COLLEGE EARLY LEARNING CENTRE Phone: 4132 5870
C & K BUNDABERG TAFE CHILDCARE CENTRE Phone: 4152 8011
CITY Y CHILD CARE CENTRE Phone: 4132 8230
CORAL COAST CHILD CARE CENTRE Phone: 4154 7511
CRADLE TO CRAYONS EDUCATION & CARE Phone: 4152 0010
EARLY YEARS EDUCATION & CHILD CARE CENTRE Phone: 4155 2544
EASTSIDE LITTLE LEARNERS CHILD CARE CENTRE Phone: 4153 4440
EDENBROOK EARLY LEARNING CENTRE Phone: 4153 1072
GOODSTART EARLY LEARNING CENTRE GEORGE ST Phone: 4152 6901
GOODSTART EARLY LEARNING CENTRE TAKALVAN ST Phone: 4154 3755
LEAD CHILD CARE - BARGARA Phone: 4159 1155
LEAD BUNDABERG EAST Phone: 4151 1880
LEARN & PLAY KINDERGARTEN Phone: 4152 4096
LITTLE PIPER WORLD OF LEARNING Phone: 4153 5656
PIPER CENTRAL WORLD OF LEARNING Phone: 4154 2100
SCALLYWAGS CHILD CARE CENTRE Phone: 4151 8188
THE MANGO TREE CHILD CARE CENTRE GIN GIN Phone: 4157 3488
17
Indigenous Services
INDIGENOUS WELLBEING CENTRE
The Indigenous Wellbeing Centre offers a range of health and community
services for Indigenous and non-indigenous people across the Bundaberg,
North Burnett, South Burnett and Fraser Coast regions.
Email: info@iwc.org.au
Phone: 1300 492 492 Fax: 4151 3140
INDIGENOUS WELLBEING CENTRE
The Child Health Worker Program aims to provide health promotion, early
intervention and prevention initiatives aimed at Aboriginal and Torres Strait
Islander school aged children in the pre prep, prep and primary school
settings and their families. Contact Child Health Worker (Bundaberg, North
Burnett, Fraser Coast) Phone: 1300 492 492
JUKANYULA ABORIGINAL CORP. FOR CHILDREN’S ENRICHMENT
Playgroup, after school enrichment program and vacation care program.
Phone: 0450473793
BUNDABERG ABORIGINAL CORPORATION FOR WOMEN
BACFW is a Community organisation which is a support system for women
of Aboriginal or Torres Strait Islander descent or partners of Murri people.
Special programs are run by the group on Health, Art & Craft, Child services,
Family support, and Cultural services for the people of the Bundaberg area
and as a drop in Centre for Murri women and as a sales outlet for their art &
HIPPY
The Home Interaction Program for Parents and Youngsters (HIPPY) is a
home-based parenting and early childhood enrichment program targeting
families with young children. HIPPY is a free, two-year, home-based program
for families. The first year of the program commences in the year prior to the
child attending Prep (3½-4 years old). During the second year of the
program, the child may also be attending school (Prep). For more information
visit www.familydaycarebundaberg.com.au
Phone: 4152 9233
Email: hippy@familydaycarebundaberg.com.au
16
BARGARA, MOORE PARK , YANDARAN & OAKWOOD
Bargara Seaside Friends Mon 9.30-11.30 Phone:4130 5261
or 0428832832
Elliott Heads School Thurs 9-11 Phone: 41596242
Moore Park Playgroup Tue 9-11
Face Book page: Moore Park Beach Community Playgroup
Oakwood School Fri 9-11 Phone: 4130 9333
Yandaran Bush kids Tue 9-11 Phone: 4156 1469
CHILDERS
Honey Bears Playgroup Tue 10-12 Phone: 4130 4690
Little Vegemites Fri 9.30-11.30 Phone: 4126 1183
GIN GIN
Krafty Kritters Playgroup Mon 9.30-11.30 Phone: 4157 2317
or 4157 4149
Mainly Music— Mon 9am Phone: 41573193
Gin Gin Community Church& Kids Club for or 0427572319
Prep onwards
BUNDABERG TOY LIBRARY
An annual membership applies, enabling members to borrow 4 items for a month.
Phone: 4153 2909
CHILDERS TOY LIBRARY - ISIS CHILD & FAMILY SUPPORT
An annual membership applies, enabling members to borrow 4 items for a month.
Phone: 4130 4690
BABY TIME - BUNDABERG REGIONAL LIBRARIES
A session for parents and their young babies aged 6-24 months. Youth Services
staff present a program of fingerplays, rhymes and action songs for babies and
toddlers, and their parents. Sessions held every Tuesday at 10.30am. Baby Time
does not run during school holidays Phone: 4130 4140
WIDE BAY KIDS BABY & TODDLER BALL GAMES
Games specifically designed for the enjoyment of children aged 0 to 5 years
(babies should be crawling to join in). Run by friendly, family focused coaches and
designed to develop your kids social and physical abilities. Parents are
encouraged to accompany their child through the lesson to support them and
have fun together. Held every Tuesday (during School Terms) at the Bundaberg
Basketball Stadium from 9am to 10am. Phone: 0427 189 444
Email: info@widebaykids.com.au
13
LONG DAY CARE CENTRES CONTINUED…...
ST LUKE’S EARLY LEARNING CENTRE Phone: 4132 7530
KINDERGARTEN AND PRESCHOOL
Quality Early Childhood Education and Care for kindergarten and preschool age
children. Children can be enrolled from their third birthday. Affiliated with the
Crèche and Kindergarten Association of Queensland
BUNDABERG COMMUNITY KINDERGARTEN
Email: N/A Phone: 4151 2227
C&K - EARLY CHILDHOOD EDUCATION & CARE CONSULTANT
Email: N/A Phone: 1800 177 092
C & K BUNDABERG SOUTH COMMUNITY KINDERGARTEN
Email: bundabergsouth@candk.asn.au Phone: 4154 1331
C& K CORAL COAST COMMUNITY KINDERGARTEN
Email: coralcoast@candk.asn.au Phone: 4159 4566
C & K WALKERVALE COMMUNITY KINDERGARTEN
Email: walkervale@candk.asn.au Phone: 4153 5220
CUDDLE BUGS KINDERGARTEN & PRE PREP
Email: N/A Phone: 4153 5354
FORESTVIEW COMMUNITY KINDERGARTEN & PRESCHOOL
Email: forestviewkindy@tpg.com.au Phone: 4152 1930
GIN GIN KINDERGARTEN
Email: N/A Phone: 4157 2279
ISIS COMMUNITY PRESCHOOL AND KINDERGARTEN
Email: isiskindie@bigpond.com Phone: 4126 1241
LEARN & PLAY KINDERGARTEN
Email: N/A Phone: 4152 4096
SOUTH KOLAN COMMUNITY KINDERGARTEN
Email: southkolankindy@bigpond.com Phone: 4157 7369
ST JOHN’S COMMUNITY KINDERGARTEN
Email: stjohns.kgtbundy@qlecs.org.au Phone: 4132 6807
WALLAVILLE KINDY CARE
Email: wallavillekindycare@bigpond.com Phone: 4157 6333
14
OUTSIDE SCHOOL HOURS CARE
Outside school hours care provides care for school age children before and after
school on pupil free days and /or during school holidays. OSHC services provide
children with a variety of supervised play opportunities and recreational activities in
a safe, supportive and relaxed environment.
AVOCA Phone: 4152 6674 Mobile: 0419 748 584
BARGARA KIDS Phone: 4159 1336 Mobile: N/A
BUNDABERG BAPTIST FAMILY DAY CARE SCHEME Phone: 4152 9233
BUNDABERG PCYC Phone: 4154 2813 Mobile: N/A
EASTSIDE LITTLE LEARNERS Phone: 4153 4440 Mobile N/A
GOOBURRUM Phone: N/A Mobile: 0409 720 055
ISIS Phone: 4130 4669 Mobile: 0427 590 213
NORTH BUNDABERG Phone: 4150 1142 Mobile: N/A
OAKWOOD Phone: 4130 9333 Mobile: 0408 872 312
ST JOHN’S LUTHERAN Phone: 4132 6888 Mobile: N/A
ST JOSEPH’S Phone: 4153 6355 Mobile: N/A
ST LUKE’S Phone: 4132 7539 Mobile: N/A
ST MARY’S Phone: 4151 1792 Mobile: N/A
ST PATRICK’S Phone: 4152 1380 Mobile: N/A
YMCA WALKERVALE Phone: 4151 4055 Mobile: 0414 267 967
15
Playgroups
Playgroups are set up and run by parents and carers. In a Playgroup, parents and
carers stay and play with their children and also help them to play with other
children. At Playgroups, children choose from a range of activities set up by the
parents.
PLAYGROUP QUEENSLAND
Peak body for Playgroups throughout Queensland. Phone: 1800 171 882
Playgroups marked with * are registered through Playgroup Queensland.
BUNDABERG
Playgroups at the Neighbourhood Centre
111 Targo Street, South Bundaberg
Happy Kids Club * Tues 9-11 Phone: 4153 1614
Hinkler Playgroup * Wed 9-11 Phone: 0410724353
Mums & Bubs Aqua Aerobics Thu 9.15 Phone: 0438410732
(school terms-warmer months)
Multiple Births Playgroup 4th Mon 9.00-11.00
Phone: 0427850411
Wide Bay Kids Playgroup Mon 9-11 Phone: 0427189444
Other Bundaberg Playgroups
Baptist Church (Play Time)
Fri 9.15-11.15
Phone: 4151 8222
Bundaberg Bible Chapel Tue 9.30-11.30 Phone: 4155 6683
Bundaberg Indigenous Playgroup
at Central Primary School Tue 9.30-11.30 Phone: 0427862083
Bundaberg Indigenous Playgroup for Aboriginal &
Torres Strait Islander Children at West Primary School
Wed 9.30-11.30 Phone: 0427862083
JUKANYULA * (Indigenous) Mon-Fri 9.30-12.30 Phone: 0450473793
Mainly Music Tue 9.00 - 11.00
(School terms only) Phone: 0417626106
North Play2Learn, Tues 1-3 Phone: 4150 1111
at North Primary School
