GREYHOUND LINES INC. PASSENGER FARE TARIFF AND SALES MANUAL
Revised: May 27, 2022 Page 1.6
PASSENGERS WITH DISABILITIES
See Greyhound’s ADA Policies and Procedures Manual for information regarding passengers with disabilities.
The Americans with Disabilities Act defines person with a disability as anyone who has a physical or mental impairment that substantially
limits one or more major life activities: Seeing, hearing, speaking, breathing, walking, performing manual tasks, learning, caring for oneself,
and working.
LIABILITY
Except as responsibility may be imposed by law, Carriers will not be liable for delays caused by accidents, breakdowns, bad conditions
of the road, storms, and other conditions beyond the carriers’ control, and do not guarantee to arrive at or depart from any point as a
specific time. The time of arrival at and departure from any point shown in published Time Schedules is the schedule a Carrier tries to
maintain but is not guaranteed. However, carrier will make reasonable attempts to minimize the delays and/or make alternate
arrangements to enable bus travel to customer’s destination”.
Except as responsibility may be imposed by law, Carriers will not be responsible for lost or stolen tickets.
Tickets are non-transferable and, if presented for transportation by any person other then the one for whom originally purchased, will be void
and may be confiscated by an Agent or authorized employee of any Carrier over which the ticket is issued.
In issuing tickets and checking baggage for passage over the lines of other Carriers, the issuing Carrier acts only as an Agent.
(1) A Carrier will not be liable and does not assume responsibility for death or bodily injury to passengers incurred in
transportation over the lines of other Carriers. If a claim, lawsuit, or other demand for payment, damages or recovery is made
against a Carrier when the alleged loss, damage or injury occurred in transportation over the lines of another Carrier, such
other Carrier agrees to indemnify and hold the first Carrier harmless from all such claims, lawsuits, or other demands for
payment, damages or recovery, including reasonable attorney’s fees and other costs of defending such actions. The same
conditions will apply in instances where ticket may be optionally honored by another carrier.
(2) In checking Baggage for transportation over the lines of other Carriers, the Issuing Carrier does not assume responsibility for
the transportation over the lines of other Carriers, except as responsibility may be imposed by law or agreements between
carriers with respect to Baggage.
In the sale of interline, through transportation of passengers across International Boundaries, the initial carrier assumes no liability for the
transportation by, or the act and neglects of other carriers, beyond such International Borders.
OBJECTIONABLE PERSONS
Carriers reserve the right to refuse to transport a person under the influence of intoxicating liquor or drugs, or who is incapable of taking care
of him/herself, or whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective
passengers, or who refuses to comply with any lawful rule or regulation of the carrier. Such persons may be removed from the bus at any
usual stopping place or at such other place as the driver may select. In event of such removal, the liability of the carrier shall not exceed the
amount of the excess fare paid by the passenger.
Exception: This rule does not apply to persons who are ill and accompanied by an attendant or nurse.
ANIMALS
Dogs, cats, birds, or other animals will not be transported.
Exception: A service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled
person at no additional charge. For further information, see section on Passengers with Disabilities. (See Page 9 of this
Section).