NHSN Help Desk Guidance
HOW TO EDIT EMAIL ADDRESSES IN SAMS AND NHSN FACILITIES
Purpose of Document:
The purpose of this guidance document is to assist facilities with editing their email address in SAMS or in
the NHSN facility. Two scenarios below how to update/ edit an email address in the Secure Access
Management System (SAMS) and the NHSN Facility.
Important Notes:
• Email addresses used in SAMS and NHSN must be identical. If your address has been changed in NHSN and not in
SAMS, or is incorrect in any way (for example, a typo), you will not have access to NHSN.
• Please use your own unique email address in SAMS and in your NHSN facility. Do not use general organizational
emails.
Scenario: I need to update/ change my email address in SAMS.
1. Go to https://sams.cdc.gov
2. Log in with your current SAMS Credentials.
DON@NHSNFacility.com
John.Smith@NHSNFacility.com
NHSN Help Desk Guidance
HOW TO EDIT EMAIL ADDRESSES IN SAMS AND NHSN FACILITIES
3. Click on My Profile in the upper right corner.
4. From the menu on the left select “Change My Email.”
5. Your current email will be pre-populated. Make the change in the in the “Change My Email To” field and then select
“Submit.”
NHSN Help Desk Guidance
HOW TO EDIT EMAIL ADDRESSES IN SAMS AND NHSN FACILITIES
6. You can view the updated email by selecting “View Email Change” to ensure that it was entered correctly.
7. You’ll have to click on the verification link you will receive at your new email address to complete the update.
Please note: It does takes about 48 hours for SAMS to process the request. (They will send you an email once
completed).
Important: As a reminder, the email address in SAMS and the
NHSN facility must be identical for a user to access the facility. If
you have changed your email address in SAMS, it will need to be
updated by the Facility Administrator in your NHSN facility as well.
NHSN Help Desk Guidance
HOW TO EDIT EMAIL ADDRESSES IN SAMS AND NHSN FACILITIES
Scenario: I need to update/ change my email address in the NHSN Facility.
1. You NHSN Facility Administrator or Group Administrator will complete the email change in NHSN.
2. Log into the facility and select “Users” and “Find” in the left navigation bar.
3. On the Find User page, use the fields to search for the user who needs their email changed, and select the Find
button.
NHSN Help Desk Guidance
HOW TO EDIT EMAIL ADDRESSES IN SAMS AND NHSN FACILITIES
4. On the View User page, select “Edit” at the bottom.
5. Change the E-Mail Address field to the new/accurate email and select “Save” at the bottom of the page.
NHSN Help Desk Guidance
HOW TO EDIT EMAIL ADDRESSES IN SAMS AND NHSN FACILITIES
If your facility is without an NHSN Facility Administrator or any NHSN users, please visit
https://www.cdc.gov/nhsn/facadmin/index.html to reassign the role to a different user.
Please contact NH[email protected] with any questions.
Important: When editing an email, the email address in NHSN
needs to be updated first. If the email in the NHSN facility is changed
first, and a user will then need to change the email address in SAMS:
please follow the instructions in the above scenario “Change My
Email Address in SAMS “
Remember! The email in SAMS and the NHSN facility must be
identical for a user to access the facility.
