1 | P a g e
FREQUENTLY ASKED QUESTIONS (FAQS)
How do I book my flight?
You can book flights in any of the following manner:
• Website: Log on to our website i.e. www.allianceair.in. Select the desired flight along with
applicable fares and agree to the terms & conditions. Fill in the particulars, complete the
payment process and finally an itinerary, would be generated.
• Call Centre: By reaching out to our Call Centre on: +91 44 4255 4255 or +91 44 3511 3511 (Toll
charges may be applicable)
City Ticketing Office / Airport Ticketing Office: By visiting ticket counters in City Ticketing Office
/ Airport Ticketing Office (as applicable)
• Travel Agent / Online Travel Agent: By visiting authorized Travel Agent / Online Travel Agent
• General Sales Agent (GSA): By visiting GSA Office in Sri Lanka.
How I can mention the name in booking if I do not use the last name or the last name is not mentioned
on the ID proof?
In case no last name is mentioned on the ID proof, you may update your first name in the last name as
well while booking a ticket.
Can I book and hold a reservation and pay later?
The system permits to hold any reservation up to 30 minutes only by which payment must be made in
order to issue ticket, failing which the booking shall get auto cancelled on time limit. As the fares are
dynamic, they may change while rebooking.
Can I cancel segments in my booking and make the ticket open dated?
No. You cannot change the segment to open dated. Alliance Air does not allow open dated tickets.
2 | P a g e
Can I avail special discount in my booking? Or any other discounts
Yes. Discounted fares such as Senior Citizen, Student, Armed Force, Family Fare, etc are available on
Alliance Air flights, in select Reservation Booking Designators (RBDs).
How much baggage can I check-in on Alliance Air Flight?
Alliance Air permits one piece of free checked-in baggage of up to 15 kg with overall maximum
dimensions of 270 cm (L+W+H), per passenger, for all domestic flights. Except for flights to or from Kullu
for which the weight limit is up to 10 kg.
How many pieces of hand baggage can I carry in the cabin on Alliance Air flights?
Each passenger is permitted to carry one piece of hand baggage with maximum weight of up to 5 kg.,
including a laptop and duty free shopping bags. Hand baggage size must be within the dimensions of:
40cm + 30 cm + 15 cm (L+W+H; total 85 cm) on our flights.
Women passengers are also permitted to carry a ladies purse, over and above the aforementioned hand
baggage allowance.
Passengers with infants are permitted to carry an additional piece of hand baggage with maximum
weight of up to 5 kg., and not exceeding the aforementioned size dimensions.
What are the Excess Baggage charges?
Excess baggage will be charged at the rate of INR 550 per kg at the airport for domestic sectors and INR
750 per kg at the airport for international sectors inclusive of GST with journeys originating ex-India (
one way and return).
When and how do I check-in?
All passengers can avail web check-in for their flights on www.allianceair.in . Web check-in opens 48
hours and closes 2 hours prior to departure.
3 | P a g e
What is the date change fee for domestic sector?
Fare Families
Alliance Super Saver
Alliance Value
Alliance Flexible
RBDs
(EE,E,SS,S,TT,T,UU,U,LL,L,G
G,G,WW,W,VV,V,
QQ,Q,KK,K,)
(HH,H,MM,M,BB,
B)
(YY,Y)
Change
Fees
Per
Person
Per
Sector
NIL
NIL
NIL
INR 2500 or basic fare plus fare difference
( whichever is lower )
NIL
*Above rates are inclusive of GST
What are the cancellation charges for domestic sector?
Fare Families
Alliance Super Saver
Alliance Value
Alliance
Flexible
RBDs
(EE,E,SS,S,TT,T,UU,U,LL,L,GG,
G,WW,W,VV,V, QQ,Q,KK,K,)
(HH,H,MM,M,B
B,B)
(YY,Y)
Cancellation
Fees Per
Person Per
Sector
Any changes within 24
hours of booking, if
booked at least 7 days
before the travel dates
NIL
NIL
NIL
Departure 0-3 days
INR 3500 or basic fare (whichever is lower)
Departure 4 days &
above
INR 3000 or basic fare (whichever is lower)
NIL
*Above rates are inclusive of GST
4 | P a g e
What is the no-show fee for domestic sector?
Fare
Families
Alliance Super Saver
Alliance Value
Alliance Flexible
RBDs
(EE,E,SS,S,TT,T,UU,U,LL,L,GG,G,WW,
W,VV,V, QQ,Q,KK,K,)
(HH,H,MM,M,BB,B)
(YY,Y)
Change/
Cancellation
allowed till
2 hours before the departure of
flight. For change/ cancellation done
within 2 hours, no show charges will
apply.
2 hours before the
departure of flight. For
change/ cancellation done
within 2 hours, no show
charges will apply.
2 hours before the
departure of flight.
For change/
cancellation done
within 2 hours, no
show charges will
apply.
No Show
Only taxes refundable
Only taxes refundable
Only taxes refundable
What are the Reservation and Ticket Service Fee/Web Charge/ Convenience Fee for domestic sector?
A Fee of INR 199 will be charged per sector per person (except infants) on domestic sectors if booked
from Alliance Air Ticketing office/Alliance Air Website.
What are the UMNR charges for domestic sector?
A Fee on INR 2000 will be applicable as UMNR Handling Fee, inclusive of GST
What are the prepaid excess baggage charges for domestic sector?
Excess
Baggage
Charges
(Domestic)
Up to 3Kg
Above 3Kg
To 5Kg
Above 5Kg
to 10Kg
Above10Kg
to 15Kg
Above 15Kg
to 20Kg
Above 20Kg
to 30Kg
INR
INR
INR
INR
INR
INR
Alliance Air
1350
2250
4500
6750
9000
13500
*Above rates are inclusive of GST
5 | P a g e
What are the preferred seat charges for domestic sector?
ATR-72(70 SEATER)
ATR-72(72 SEATER)
ATR-42
Rows
1,2,17,18
INR 500
Rows 1,2,18,19
INR 500
Row
1,2,12,13
INR 500
Rows 3-5
NIL
Rows 3-5
NIL
Rows 3- 4
NIL
Rows 6 - 8
INR 100
Rows 6 - 8
INR 100
Rows 5- 8
INR 100
Rows 9 -13
INR 200
Rows 9 -14
INR 200
Rows 09-11
INR 300
Row 14 - 16
INR 300
Row 15 - 17
INR 300
*Above rates are inclusive of GST
Preferred Seat charges are not applicable on Dornier Flights
What is the date change fee for international sector?
Rebooking Rules
Charges
Change Fees Per
Person Per Sector
Changes within 24 hours of booking, if booked at
least 7 days before the travel dates
NIL
Until 02hrs before departure
INR 3000 or Basic Fare
whichever is lower
*Above rates are inclusive of GST originating Ex-India
What are the cancellation charges for international sector?
Cancellation Rules
Charges
Cancellation Fees
Per Person Per
Sector
Changes within 24 hours of booking, if booked at
least 7 days before the travel dates
NIL
Departure 0-3 days (i.e. 02 Hrs to 72 Hrs)
INR 4000 or Basic Fare whichever
is lower
Departure 4 days (72 Hrs and above) and above
INR 3500 or Basic Fare whichever
is lower
6 | P a g e
*Above rates are inclusive of GST originating Ex-India
What is the no-show fee for international sector?
Change/
Cancellation allowed till
2 hours before the departure of flight. For change/ cancellation done
within 2 hours, no show charges INR 5000 will apply or Basic Fare
whichever is lower
Refund on No Show
INR 5000 or Basic Fare whichever is lower will be deducted from basic fare
What are the prepaid excess baggage charges for International sector?
Prepaid Excess Baggage
Charges
Up to 5Kg
5Kg to 10Kg
10Kg to 15Kg
15Kg to 20Kg
INR
2640
5280
7920
10560
*Above rates are inclusive of GST originating Ex-India
What are the preferred seat charges for International sector?
For 72 Seater Aircraft (in INR)
Row 1-2 & 17-18
500
Rows 3-5
NIL
Rows 6-8
100
Rows 9-13
200
Rows 14-16
300
*Above rates are inclusive of GST originating Ex-India
How can I obtain a refund for a ticket booked through a travel agency?
The refund for the amount will be made to the travel agency's account on cancellation of the booking.
Passengers will have to contact the concerned agency directly to claim their refund.
7 | P a g e
Will I be contacted in advance if my flight is delayed, preponed or cancelled?
If you have provided us with your SMS capable Indian mobile phone number and E-mail ID while
booking, then Alliance Air will notify you in advance through a SMS on your mobile phone along with
the E-mail notification.
We strongly recommend all passengers to provide us with their correct phone number and email
address at the time of booking, in order to enable us to inform them in unforeseen cases of flight delays
or cancellations. You can update your contact details on the View/Change Booking page on our website
or through our Call Centre.