BMC FootPrints Service Core User Guide 11.6
Numara Software Confidential. BMC Software Confidential.
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Email History—The Email History field is a special field that includes the email history
in the report. This provides an audit trail in reporting. Because this type of report
searches every record included in the report for every email notification, using this field
can cause a slowdown in the reporting.
History—The History field is a special field that includes the Issue history in the report.
This provides an audit trail in reporting. Because this type of report searches every
record of every change to the Issues that are being reported, using this field can cause a
slowdown in the reporting.
Last Edited By—The Last Edited By field is a special field that displays the last user
that edited a record. To include system edits as well (such as those performed as an
Autofield action), clear the Display the most recent non-system user who modified
the Issue check box.
Line Break—Insert a line break (Wrapped style only).
Description—Select which descriptions to include in the report and when to wrap the data (only
applies if Description is included in the Selected Fields box). You can include all descriptions, the
original, newest, two most recent, or three most recent descriptions in your report.
Multi-line field wrapping—Select Don't Wrap and the data is displayed on a single line. Otherwise, to
wrap lines, choose Wrap Every X Characters and enter the number of characters at which to wrap in
the text field.
Process/Phase Voting Details—If Change Manager is enabled, you may have options to display
information regarding Change Manager approvals in the report. Select one or both checkboxes to
display the information. Check the box for Display Final Decision information for each Issue to display
whether or not the proposed changes were approved or denied. Check the box for Display Voting
History for each Issue to display the record of voting on each issue.
• Filter Voting History As Follows—If the Voting History checkbox is checked, select the voting history to be
displayed from the drop-down field. Options are: All Processes/Phases, Current Process/All Phases, Current
Process/Current Phase [AllVotes], Current Process/Current Phase [Recent Vote].
Assignees—If Assignees is selected, the full names of the assignees are displayed in the report (e.g.,
Bob Smith). This is not suitable for importing the report output into another Workspace, as user ID’s
must be specified in a data import file. To create a file that includes assignees user IDs (e.g., Bob
Smith), use the System Administration Export Workspace Data option.
Sort Results By—Select how the issues are sorted in the output. The issues can be sorted by up to
three levels of criteria and in ascending (from lowest to highest) or descending (from highest to lowest)
order. In the Field drop-down, select the field on which the issues are to be sorted. If a text field is
selected, the issues are sorted alphabetically based on the first character in the field. If you select a
number field, such as Issue Number, the issues are sorted numerically. If the sort is by Status, then the
data is sorted according to the Status number, regardless of the label that is displayed in the Status
field. For subsequent levels of sorting, the issues are sorted within each field of the preceding sort. For
example, if issues are sorted first based on the Status field and a secondary sort is performed
according to Issue Number, the all of the issues with a Status of Urgent might be displayed first,
starting with the lowest Issue Number up to the highest within that group of Urgent issues. With regard
to the Heading checkboxes, if a Heading checkbox is checked, a heading is displayed in the report to
indicate how the issues were sorted. For example, if Status was selected, then a heading would be
displayed at the beginning of the list indicating which Status was used in sorting the issues that
followed. A new heading would then be displayed to indicate when the next set of Statuses began.
b. Metrics—Create custom metrics and graphs of counts, averages, and sums on any field. The option is available for Metric style, and
for Column and Wrapped style if the Combo checkbox is checked. Refer to Metrics and Graphics
for details on Metrics options.