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The information contained in these documents is confidential, privileged, and only for the information of the intended recipient
and may not be used, published, or redistributed without the prior written consent of Wildlife Computers.
Troubleshooting
Trouble logging in to the
Wildlife Computers Portal.
You have not yet set up a Portal
account.
Set up a Portal account by entering your email
address and a password.
There was an error with your
email/password combination.
Please try again.
Make sure you enter the correct email and
password combination you signed up with.
Passwords are case sensitive; email addresses are
not.
Server error, please try again
message. Some modems,
particularly home office
networks have their own
security built-in.
Check in your modem security settings that our
website is not blocked. You can also add our
website to the trusted sites list. If the modem has
a keyword blocker, disable it, and you should get
instant access.
project but cannot view
data from the person who
shared it with me.
You may not have activated the
collaboration request.
Check your emails; you need to click the Accept
Collaboration Request link in the email to
activate it. Once accepted, the invitee will get an
email response saying that you have accepted
the collaboration request.
In My Data, the owner drop-
down menu may still be
showing My Deployments.
Click the down arrow next to My Deployments to
show a list of collaborators. Click on the
collaborator of interest and the data will show.
You can only see partial data.
The owner of the data may have only given you
access to limited PTT IDs or data sets. In order to
view more data, you may need the owner to
change the sharing rules to give you more
privileges.
You cannot manipulate any
data.
Collaborators are limited on their options. They
cannot add labels, set decode settings, or split
rows; they can only view and download the data
and run location processing for the tags the data
owner allows them to access.
only be registered on a
single Portal account?
An Argos program username
and password can only be
associated with one Portal
account.
If several researchers share an Argos program,
then one of them must be the Argos program
owner and share data with the others as
collaborators.
sharing the same Argos
program need to have full
read, write and edit
functionality of data, not
just be a collaborator.
The Argos program needs to be
split into guest accounts, each
with their own username and
password.
The Argos program owner must log into the
Argos website with the original program
username and password and set up an Argos
Guest account(s), each with their own username
and password. Each party must then enter their
own username and password into the Wildlife
Computers Portal.